Troubleshooting - Philips OST690 User Manual

• ID3 tag v2.0 or later
• File name in Unicode UTF8 (maximum
length: 128 bytes)
Unsupported formats:
• Empty albums: an empty album is an album
that does not contain MP3/WMA files, and
is not be shown in the display.
• Unsupported file formats are skipped. For
example, Word documents (.doc) or MP3
files with extension .dlf are ignored and
not played.
• AAC, WAV, PCM audio files
• DRM protected WMA files (.wav, .m4a,
.m4p, .mp4, .aac)
• WMA files in Lossless format
13 EN

8 Troubleshooting

Warning
•
Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page
(www.philips.com/support). When you contact
Philips, make sure that the device is nearby
and the model number and serial number are
available.
No power
• Ensure that the AC power plug of the unit
is connected properly.
•
Ensure that there is power at the AC
outlet.
•
Insert the batteries with their polarities
(+/– signs) aligned as indicated.
•
Replace the battery.
No sound or poor sound
• Adjust the volume.
No response from the unit
•
Disconnect and reconnect the AC power
plug, then turn on the system again.
USB device not supported
•
The USB device is incompatible with the
apparatus. Try another one.
Poor radio reception
•
Increase the distance between the unit and
your TV or VCR.
•
Fully extend the FM antenna.