Grandstream Networks GXP2110 User Manual
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Grandstream Networks GXP2110 User Manual

Grandstream Networks GXP2110 User Manual

Sip enterprise phones
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Grandstream Networks, Inc.
GXP2110 SIP Enterprise Phones
Grandstream Networks, Inc.
GXP2110 User Manual
Page 1 of 42
Firmware 1.0.0.44
Last Updated: 09/2010

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Summary of Contents for Grandstream Networks GXP2110

  • Page 1 Grandstream Networks, Inc. GXP2110 SIP Enterprise Phones Grandstream Networks, Inc. GXP2110 User Manual Page 1 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...

  • Page 2: Table Of Contents

    OWNLOAD RESTORE FACTORY DEFAULT SETTING ....................... 42 TABLE OF FIGURES GXP2110 USER MANUAL Figure 1: Connecting the GXP2110 and the GXP–Extension ............6 Figure 2: Keypad GUI Flow ......................24 TABLE OF TABLES GXP2110 USER MANUAL Table 1: Equipment Packaging ....................... 5 Table 2: GXP Connectors .......................
  • Page 3 Table 3: GXP2110 Product Models ....................8 Table 4: GXP2110 Comparison Guide .................... 8 Table 5: GXP2110 Key Features in a Glance ................. 8 Table 6: GXP2110 Hardware Specifications................... 9 Table 7: GXP2110 Technical Specifications ................... 9 Table 8: LCD Buttons ........................11 Table 9: LCD Icons ........................

  • Page 4: Gxp2110 User Manual

    (BLF). It presents a large easy-to-read backlit graphical display along with multiple XML keys to further enhance the user experience. The GXP2110 is also expandable with one to two expansion modules. The GXP2110 is a perfect choice for enterprise users looking for a high quality, feature rich multi-line IP phone with the best values.

  • Page 5: Installation

    Handset Jack GXP2110 E XTENSION GXP2110 supports two (2) extension units, providing up to 112 additional programmable extensions. Each GXP Extension unit has 56 multi–purpose keys, dual color LEDs (red/green) and support BLF (Busy Lamp Field) and Presence. GXP2110 Extension package contains:...

  • Page 6: Safety Compliances

    Reverse side of connection w/connection plate Connect the first GXP-EXT to the GXP2110 using the connection cable found in the GXP Extension package. The first GXP-EXT draws power directly from the phone. Connect the second GXP Extension unit using the connection plate and the connection cable. The GXP2110 will automatically reboot and power up the GXP Extensions.

  • Page 7: Warranty

    If you purchased your GXP from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product.

  • Page 8: Product Overview

    Product Overview Table 3: GXP2110 Product Models Overview Model Picture GXP2110 is an executive SIP phone. It features:  Four lines  Eighteen programmable hard keys  GXP2110 Three XML programmable soft keys Table 4: GXP2110 Comparison Guide Features GXP2110...

  • Page 9: Table 6: Gxp2110 Hardware Specifications

    Table 6: GXP2110 Hardware Specifications GXP2110 LAN Interface Two (2) 10/100 Mbps Full/Half (Ethernet ports) Duplex Ethernet Switch with LAN and PC port with auto detection Graphic LCD Display 240x120 pixel Expansion Module Support 2.5mm and RJ9 Headset Jack Call Appearance...
  • Page 10 Support customizable idle screen via downloading XML by HTTP/TFTP Security User and administrator level passwords, MD5 and MD5-sess based authentication, AES based secure configuration file, SRTP, TLS, 802.1x media access control Grandstream Networks, Inc. GXP2110 User Manual Page 10 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...

  • Page 11: Using The Gxp2110 Sip Enterprise Phone

    Using the GXP2110 SIP Enterprise Phone ETTING AMILIAR WITH THE GXP2110 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Table 8: LCD Buttons Key Button Key Button Definitions LINE Selects the phone line printed on its right-hand side.

  • Page 12: Table 9: Lcd Icons

    Call Parking: FOR GXP2120/GXP2110 ONLY. Refer to the GXE5024/5028 Online User Manual for more information. • When a GXP2120 dials out, the Call Park soft button will display CallPark on screen. To park the call, press the ‘Call Park’ button.
  • Page 13 Each icon appears next to the volume icon To adjust volume, use the up/down button Real–time Clock: Synchronized to Internet time server Time zone configurable via web browser AM/PM indicator Grandstream Networks, Inc. GXP2110 User Manual Page 13 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...

  • Page 14: Table 10: Gxp Key Button Definitions

    Press HEADSET key to answer/hang up phone calls while using headset. It HEADSET also allows user to toggle between headset and speaker. INTERCOM Turn intercom function on/off Brings phonebook on screen Grandstream Networks, Inc. GXP2110 User Manual Page 14 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...

  • Page 15: Multiple Sip Accounts And Lines

    ALLS Handset, Speakerphone and Headset Mode The GXP2110 allows you to make phone calls via handset, speakerphone, or headset mode. During the active calls the user can switch between the handset and the speaker by pressing the speaker key. For headsets to operate, the user must plug the headset to an RJ9 or 2.5mm port on the phone, which allows the...

  • Page 16: Speed Dial

    The Multi Purpose Key buttons, located on the right-hand-side of the phone, can be configured for speed dial. Press the speed dial button to automatically call the assigned extension. Grandstream Networks, Inc. GXP2110 User Manual Page 16 of 42 Firmware 1.0.0.44...

  • Page 17: Making Calls Using Ip Addresses

    Press OK to dial out. Quick IP Call Mode The GXP2110 also supports Quick IP call mode. This enables the phone to make direct IP-calls, using only the last few digits (last octet) of the target phone’s IP-number. This is possible only if both phones are in under the same LAN/VPN. This simulates a PBX function using the CMSA/CD without a SIP server.

  • Page 18: Receiving Calls

    2. The “Line Status Indicator” will show “LINEx: SPEAKING” or “LINEx: MUTE” to indicate whether the microphone is muted. Call Transfer GXP2110 supports both Blind and Attended (or supervised) transfer: 1. Blind Transfer: Press “TRANSFER” button, then dial the number and press the “SEND” button to complete transfer of active call.

  • Page 19: Way Conferencing

    Call Pick Up is supported when user presses a flashing BLF key. Shared Call Appearance (SCA) The GXP2110 phone supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line.

  • Page 20: Call Features

    If the user requires more shared call appearances, the user can configure multiple line buttons to be “shared line” buttons associated with the account. EATURES The GXP2110 supports traditional and advanced telephony features including caller ID, caller ID w/name, call forward/transfer/park/hold as well as intercom/paging and BLF. Table 11: GXP Call Features...

  • Page 21: Customized Lcd Screen & Xml

    XML phonebook, creating a custom idle screen and/or reprogramming the soft-keys on GXP2110, please visit our website at: http://www.grandstream.com/support/gxp_series/general/gxp_support.html Configuration Guide The GXP2110 can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. ONFIGURATION EYPAD To enter the MENU, press the round button.
  • Page 22 Press ‘←’ to return to the main menu. Reboot Press Menu button to reboot the device Display “Exit” Press Menu button to exit the menu Exit Exit from this menu. Grandstream Networks, Inc. GXP2110 User Manual Page 22 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...
  • Page 23 Grandstream Networks, Inc. GXP2110 User Manual Page 23 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...

  • Page 24: Figure 2: Keypad Gui Flow

    Secondary Language Server Language File Postfix Config Server Back Upgrade Via Diagnostic Mode Layer 2 QoS Keypad/LED Diagnostic 802.1Q/VLAN Tag Priority value Reset Vlan Config Back Grandstream Networks, Inc. GXP2110 User Manual Page 24 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...

  • Page 25: Access The Web Configuration Menu

    • Account X: To configure each of the SIP accounts. • EXT X: To configure setting on extension module (Not applicable on the GXP2100) Grandstream Networks, Inc. GXP2110 User Manual Page 25 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...

  • Page 26: Table 13: Device Configuration - Status

    MD5. Once enabled, the user would be required to enter the following information below to be authenticated on the network: • Identity • MD5 Password Grandstream Networks, Inc. GXP2110 User Manual Page 26 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...
  • Page 27 Default is No. This field is used to hide the keypad input during a call. display Disable Missed Call Default is No. By default, LCD backlight will lit whenever there is a missed call. Backlight Grandstream Networks, Inc. GXP2110 User Manual Page 27 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...

  • Page 28: Table 15: Device Configuration - Settings /Advanced Settings

    SIP server in order to keep the “hole” on the NAT open. Default is 20 seconds. Use NAT IP NAT IP address used in SIP/SDP message. Default is blank. Grandstream Networks, Inc. GXP2110 User Manual Page 28 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...
  • Page 29 Defines the server path for provisioning; it can be different from the firmware server. Firmware File Default is blank. If configured, GXP2110 will request the firmware file with the Prefix/Postfix prefix/postfix and only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone.
  • Page 30 To configure a User ID/extension to dial automatically when the phone is taken offhook. Syslog Server The IP address or URL of System log server. This feature is especially useful for ITSPs. Grandstream Networks, Inc. GXP2110 User Manual Page 30 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...
  • Page 31 In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern. Up to three cadences are supported. Grandstream Networks, Inc. GXP2110 User Manual Page 31 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...
  • Page 32 Configures the access control of configurations via the phone keypad menu. There are three modes: Keypad Menu • Unrestricted • Basic Settings Only • Constraint Mode Grandstream Networks, Inc. GXP2110 User Manual Page 32 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...

  • Page 33: Table 16: Sip Account Settings

    5. Access the advanced settings of the Web GUI, set “Display Language” to “Secondary Language” 6. Update and reboot the phone GXP2110 has up to six line appearances, each with an independent SIP account. Each SIP account requires its own configuration page. Their configurations are identical. Table 16: SIP Account Settings Account Active This field indicates whether the account is active.
  • Page 34 This configuration selects whether or not the incoming messages should be Messages validated. Support SIP Instance ID Selects whether or not SIP Instance ID is supported. Grandstream Networks, Inc. GXP2110 User Manual Page 34 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...
  • Page 35 Sends DTMF using RFC2833. The default is 101. Early Dial Default is No. Use only if proxy supports 484 responses. Dial Plan Prefix Sets the prefix added to each dialed number. Grandstream Networks, Inc. GXP2110 User Manual Page 35 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...
  • Page 36 Account 1. User can choose to disable Call Log and what kind of calls to log. Call Log Grandstream Networks, Inc. GXP2110 User Manual Page 36 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...
  • Page 37 SIP info header from the server. Allow Auto Answer by If the Call-Info header contains answer-after=0, the call be answered Call-Info automatically (so called paging mode). Grandstream Networks, Inc. GXP2110 User Manual Page 37 of 42 Firmware 1.0.0.44 Last Updated: 09/2010...
  • Page 38 The GXP has a patent dynamic jitter buffer handling algorithm. The jitter buffer range is 20 ~ 200 ms. Grandstream recommends using the default settings provided. Grandstream does not recommend adjusting these parameters if you are an average user.

  • Page 39: Saving The Configuration Changes

    After the user makes a change to the configuration, press the “Update” button in the Configuration Menu. The web browser will then display a message window to confirm saved changes. Grandstream recommends reboot or power cycle the IP phone after saving changes. EBOOTING THE...

  • Page 40: Software Upgrade & Customization

    Grandstream recommends completing firmware upgrades in a controlled LAN environment whenever possible. No Local TFTP/HTTP Server For users who do not have a local TFTP/HTTP server, Grandstream provides a HTTP server on the public Internet for users to download the latest firmware upgrade automatically. Please check the...

  • Page 41: Configuration File Download

    ONFIGURATION OWNLOAD The GXP2110 can be configured via Web Interface as well as via Configuration File (binary or XML) through TFTP or HTTP/HTTPS. The “Config Server Path” is the TFTP or HTTP server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be the same or different from the “Firmware Server Path”.

  • Page 42: Restore Factory Default Setting

    Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or print all the settings before you restoring factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.

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