Copying Difficulties; Scanning Difficulties - Brother MFC-J5910DW Basic User's Manual

Handling Incoming Calls (continued)
Difficulty
Sending a fax call to the machine.
Custom features on a single line.

Copying Difficulties

Difficulty
Cannot make a copy.
Poor copy results when using the
ADF.
Vertical black lines or streaks
appear in copies.
Fit to Page does not work correctly. Make sure your source document is not skewed.

Scanning Difficulties

Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Poor scanning results when using
the ADF.
OCR does not work.
Suggestions
If you answered on an extension or external telephone, press your Remote
Activation Code (the factory default is l 5 1). If you answered on an external
telephone, press Start to receive the fax. When your machine answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID, an alarm system or other custom
feature on a single telephone line with your machine, it may create a problem
sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, a separate telephone line with no
custom features is recommended.
Suggestions
Make sure that the COPY
Try using the scanner glass. (Using the scanner glass uu page 24)
Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the glass strip. Clean the glass strip. (Cleaning the scanner glass
uu page 60)
Reposition the document and try again.
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in PaperPort™12SE with OCR, click
®
)
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver.
uuSoftware User's Guide: Scanning a document using the ICA driver (Mac OS X
10.6.x)
Try using the scanner glass. (Using the scanner glass uu page 24)
Try increasing the scanner resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use.
For more information: Accessing Brother Support (Macintosh) uu page 3.
Troubleshooting
key is illuminated.
B
85