Brother MFC-J5910DW Basic User's Manual page 89

Printing (continued)
Difficulty
Poor print quality.
White horizontal lines appear in text
or graphics.
The machine prints blank pages.
Characters and lines are blurred.
Printed text or images are skewed.
Smudge or stain at the top centre of
the printed page.
Printing appears dirty or ink seems
to run.
Stains appear on the reverse side
or at the bottom of the page.
The machine prints dense lines on
the page.
Suggestions
Check the print quality. (Checking the print quality uu page 61)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine's menu matches the type of paper you are using.
Paper Type uu page 18
uuSoftware User's Guide: Printing (Windows
uuSoftware User's Guide: Printing and Faxing (Macintosh)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
 The ink cartridge has been in your machine for over six months.
 The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Make sure you are using one of the recommended types of paper.
(Acceptable paper and other print media uu page 19)
The recommended environment for your machine is between 20 C to 33 C.
Clean the print head. (Cleaning the print head uu page 61)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper.
(Acceptable paper and other print media uu page 19)
Clean the print head. (Cleaning the print head uu page 61)
Make sure you are using Brother Original Innobella™ ink.
Check the printing alignment. (Checking the print alignment uu page 62)
Make sure the paper is loaded correctly in the paper tray and the paper side
guides are adjusted correctly. (Loading paper and other print media uu page 11)
Make sure the Jam Clear Cover is closed correctly.
Make sure the paper is not too thick or curled.
(Acceptable paper and other print media uu page 19)
Make sure you are using the recommended types of paper. (Acceptable paper and
other print media uu page 19) Don't handle the paper until the ink is dry.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type of the printer driver.
Make sure the printer platen is not dirty with ink. (uuAdvanced User's Guide:
Cleaning the machine's printer platen)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap.
(Loading paper and other print media uu page 11)
Make sure the paper feed rollers are not dirty with ink.
(uuAdvanced User's Guide: Cleaning the paper feed rollers)
®
(Windows users only)
Check Reverse Order in the Basic tab of the printer driver.
Troubleshooting
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)
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