Copying Difficulties; Scanning Difficulties - Brother MFC-J825DW Basic User's Manual

Copying Difficulties

Difficulty
Cannot make a copy.
Poor copy results when using the
ADF.
Vertical black lines or streaks
appear in copies.
Fit to Page does not work correctly. Make sure your source document is not skewed.

Scanning Difficulties

Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Poor scanning results when using
the ADF.
OCR does not work.
Software Difficulties
Difficulty
Cannot install software or print.
"Device Busy"
Cannot print images from
FaceFilter Studio.
100
Suggestions
Make sure that the COPY
Try using the scanner glass. (See Using the scanner glass uu page 27.)
Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
uu page 72.)
Reposition the document and try again.
Suggestions
(Not available in Hong Kong and Taiwan)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
®
)
your scanning application. For example, in PaperPort™12SE with OCR, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
(Hong Kong and Taiwan users only)
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
Presto! PageManager with OCR, click File, Select Source and choose the
Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver.
uuSoftware User's Guide: Scanning a document using the ICA driver (Mac OS X
10.6.x)
Try using the scanner glass. (See Using the scanner glass uu page 27.)
Try increasing the scanner resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use.
See Accessing Brother Support (Macintosh) uu page 5 for further instructions.
Suggestions
®
(Windows users only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Make sure the machine is not showing an error message on the LCD.
To use FaceFilter Studio, you must install the FaceFilter Studio application from
the CD-ROM supplied with your machine. (uuQuick Setup Guide)
Also, before you start FaceFilter Studio for the first time, you must make sure your
Brother machine is turned on and connected to your computer. This will allow you
to access all the functions of FaceFilter Studio.
key is illuminated.