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6.4 Getting Service Under the Federal
Emission Warranties
A. Steps You Can Take, and How to Get More
Information
To get warranty service -- even if you're traveling -- take
your truck to any Chrysler, Dodge, Jeep or Ram dealer.
(Chrysler recommends that you take your truck to a
dealer who sells the same make of truck as yours.) That
dealer will perform any warranty service without charg-
ing you for diagnosis, parts or labor.
If you think your dealer has wrongly denied you
emission-warranty coverage, follow the steps described
in 7.1. Chrysler will reply to you in writing within 30
days after receiving your complaint (or within the time
limit required by local or state law). If the owner is not
notified within 30 days that a warranty claim is denied,
the manufacturer must repair the truck free of charge.
HOW TO GET WARRANTY SERVICE
If you want more information about getting service
under the Federal Emission Warranty, or if you want to
report what you think is a violation of these warranties,
you can contact:
Manager, Certification and Compliance
Division, Warranty Claims
Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460
29
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