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Related Manuals for RAM 1500 2013
Summary of Contents for RAM 1500 2013
- Page 1 2 0 1 3 Ram Truck 1500/2500/3500 W A R R A N T Y I N F O R M AT I O N DIESEL...
- Page 2 IMPORTANT This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.
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Page 3: Chrysler Group Llc
WARRANTY COVERAGE AT A GLANCE WARRANTY COVERAGE AT A GLANCE DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 8 Yr/ Lifetime 12, 000 24,000 36,000 50,000 Unlimited 50,000 100,000 70,000 80,000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty:... -
Page 4: Table Of Contents
TABLE OF CONTENTS 1. Your Legal Rights Under These Limited 3. What’s Not Covered ..... . 13 Warranties 3.1 Modifications Not Covered . - Page 5 TABLE OF CONTENTS 5. Emission Warranties Required By Law 7. How to Deal with Warranty Problems ..20 ..30 5.1 Federal Vehicle Emission Warranty 7.1 Steps to Take .
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Page 6: Your Legal Rights Under These Limited Warranties
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 1. Your Legal Rights Under Some states do not allow limitations on how long an implied warranty lasts, so the above limitations These Limited Warranties may not apply to you. The warranties contained in this booklet are the only 1.1 Incidental and Consequential express warranties that Chrysler Group LLC ( Chrysler ) Damages Not Covered... -
Page 7: What's Covered Under Chrysler Group Llc's Warranties
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2. What’s Covered Under repairs. These warranty repairs or adjustments — includ- ing all parts and labor connected with them — will be Chrysler Group LLC’s made by your dealer at no charge, using new or remanu- Warranties factured parts. - Page 8 The Roadside Assistance covers the cost of towing your The Basic Limited Warranty lasts for 36 months from the truck to the nearest Chrysler, Dodge, Jeep or Ram dealer date it begins or for 36,000 miles on the odometer, if your truck becomes disabled as a result of a mechani- whichever occurs first.
- Page 9 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES G. Registration and Operation Requirements H. If Your Truck Leaves the United States (We The Basic Limited Warranty covers your truck only if: Include U.S. Possessions and Territories as • it was built for sale in the U.S.; Part of the United States for Warranty Purposes): •...
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Page 10: Cummins Diesel Engine Limited Warranty
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES • oil pan 2.2 Cummins Diesel Engine Limited Warranty • oil pump • timing gear drive and/or chains and cover A. Who Is Covered? You are covered if your vehicle is equipped with a •... -
Page 11: Corrosion Warranty
Chrysler, does not apply. Cosmetic or surface corrosion — result- Dodge, Jeep or Ram dealer if your vehicle cannot be ing, for example, from stone chips or scratches in the driven because a covered part has failed. If you choose to paint —... -
Page 12: Powertrain Limited Warranty
Chrysler, You are covered by the Powertrain Limited Warranty if Dodge, Jeep or Ram dealer if your vehicle cannot be you are a purchaser for use of the vehicle. driven because a covered part has failed. - Page 13 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES E. Parts Covered Four-Wheel Drive (4X4): The Powertrain Limited Warranty covers these parts and transfer case and all internal parts; transfer case control components of your vehicle’s powertrain supplied by module and shift mode motor assembly; axle housing Chrysler Group LLC: and all internal parts;...
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Page 14: Restraint System Limited Warranty (Vehicles Sold And Registered In The State Of Kansas Only)
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.5 Restraint System Limited Warranty (Vehicles sold and registered in the State of Kansas only) For vehicles sold and registered in the State of Kansas, seatbelts and related seatbelt components are warranted against defects in workmanship and materials for 10 years, regardless of mileage. -
Page 15: What's Not Covered
Examples of some of these changes are: • installing non-Chrysler Group LLC ( Chrysler ) parts, MOPAR accessories installed by an authorized Chrysler, Dodge, Jeep or Ram dealer; components, or equipment (such as a non- Chrysler • applying rustproofing or other protection products;... -
Page 16: Environmental Factors Not Covered
WHAT’S NOT COVERED B. Modifications That WILL Void Your 3.2 Environmental Factors Not Covered Warranties Your warranties don’t cover damage caused by environ- These actions will void your warranties: mental factors such as airborne fallout, bird droppings, • disconnecting, tampering with, or altering the odom- insect damage, chemicals, tree sap, salt, ocean spray, acid rain, and road hazards. -
Page 17: Maintenance Costs Not Covered
WHAT’S NOT COVERED • cleaning and polishing; and 3.3 Maintenance Costs Not Covered Your warranties don’t cover the costs of repairing • replacing worn wiper blades, worn brake pads and damage caused by poor or improper maintenance. Nor linings, or clutch linings. do they cover damage caused by the use of contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or 3.4 Racing Not Covered... -
Page 18: Other Exclusions
WHAT’S NOT COVERED • corrosion caused by the extensive or abnormal trans- • tampering with the emission systems, or with a part port of caustic materials like chemicals, acids, and that could affect the emission systems; fertilizers; and • use of used parts, even if they were originally sup- •... -
Page 19: Total Loss, Salvage, Junk, Or Scrap Vehicles Not Covered
WHAT’S NOT COVERED 3.7 Total Loss, Salvage, Junk, or Scrap 3.8 Restricted Warranty Vehicles Not Covered Your warranties can also be restricted by Chrysler. Chrysler may restrict the warranty on your truck if the A truck has no warranty coverage of any kind if: truck is not properly maintained, or if the truck is abused •... -
Page 20: Other Terms Of Your Warranties
OTHER TERMS OF YOUR WARRANTIES 4. Other Terms of Your Examples of the kinds of parts that might be serviced in this way are: Warranties • engine assemblies; • transmission assemblies; 4.1 Exchanged Parts May Be Used in Warranty Repairs •... -
Page 21: Pre-Delivery Service
OTHER TERMS OF YOUR WARRANTIES 4.2 Pre-Delivery Service 4.3 Production Changes A defect in or damage to the mechanical, electrical, Changes may be made in trucks sold by Chrysler and its sheet-metal, paint, trim, and other components of your dealers at any time without incurring any obligation to truck may have occurred at the factory or while it was make the same or similar changes on trucks previously being shipped to the dealer. -
Page 22: Emission Warranties Required By Law
EMISSION WARRANTIES REQUIRED BY LAW • coolant temperature sensor; 5. Emission Warranties Required • DEF system (includes tank, sensors, valves, pump, By Law doser, control module and heater); • engine speed, position sensor, and cam position sensor 5.1 Federal Vehicle Emission Warranty - 6.7L Diesel Equipped Heavy Duty •... -
Page 23: Noise Emission Warranty - Heavy Duty Truck
EMISSION WARRANTIES REQUIRED BY LAW • NOx sensors, Ammonia Sensor and associated mod- from the start date of the Basic Limited Warranty as set ules; forth in Section 2.1(E). The covered parts are: • all catalysts • positive crankcase-ventilation (PCV) valve or orifice; •... - Page 24 EMISSION WARRANTIES REQUIRED BY LAW particular part, component or system of the vehicle manufactured by Chrysler. Defects in design, assembly or in any part, component or system of the vehicle as manufactured by Chrysler, which, at the time it left Chrysler’s control, caused noise emissions to exceed Federal standards, are covered by this warranty for the life of the vehicle.
- Page 25 EMISSION WARRANTIES REQUIRED BY LAW C. Tampering with Noise Control System Among those acts presumed to constitute tampering Prohibited are the acts listed below: Federal law prohibits the following acts or the causing • AIR CLEANER thereof: removal of the air cleaner; •...
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Page 26: How To Get Warranty Service
• You should take your truck to an authorized Chrysler, If you move within the United States, warranty service Dodge, Jeep or Ram dealer. They should give you the may be requested from any authorized Chrysler, Dodge, same warranty service you receive in the United Jeep or Ram dealer. - Page 27 HOW TO GET WARRANTY SERVICE • If the authorized dealership charges you for repairs D. If You Move: which you feel should be covered under your war- If you move to another country, be sure to contact the ranty, please get a detailed receipt for the work done. Chrysler Customer Assistance Center (section 7.2) and Make sure that this receipt lists all warranty repairs the customs department of the destination country before...
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Page 28: How To Get Roadside Assistance Service - U.s. Or Canada Only
HOW TO GET WARRANTY SERVICE 6.2 How To Get Roadside Assistance 1-800-521-2779. Provide your name, vehicle identifica- tion number, license plate number, and your location, Service - U.S. or Canada Only * including the telephone number from which you are A. - Page 29 (maximum 2 gallons) to patch towing service to transport your vehicle to the get you to a nearby station. closest authorized Chrysler, Dodge, Jeep or Ram dealer. If you choose to go to another dealership, you will be Battery Jump Assistance...
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Page 30: Emergency Warranty Repairs
Chrysler repair made by someone other than an authorized Group LLC’s determination relating to reimbursement Chrysler, Dodge, Jeep or Ram dealer, follow the reim- are final. Correspondence should be mailed to: bursement procedure in 6.1(C). -
Page 31: Getting Service Under The Federal Emission Warranties
Manager, Certification and Compliance To get warranty service -- even if you’re traveling -- take Division, Warranty Claims your truck to any Chrysler, Dodge, Jeep or Ram dealer. Environmental Protection Agency (Chrysler recommends that you take your truck to a 1200 Pennsylvania Avenue, NW dealer who sells the same make of truck as yours.) That... -
Page 32: How To Deal With Warranty Problems
HOW TO DEAL WITH WARRANTY PROBLEMS 7. How to Deal with Warranty Step 2: If your dealership still can’t resolve the problem, contact Problems the Chrysler Customer Assistance Center. You’ll find the address in section 7.2. 7.1 Steps to Take B. - Page 33 HOW TO DEAL WITH WARRANTY PROBLEMS C. If Your Problem Still Isn’t Resolved For National Center for Dispute Settlement Customers Residing in Arkansas, Idaho, Chrysler Group LLC Kentucky and Minnesota ONLY: Customer Arbitration Process (NOTE: This Process is not available for residents of P.O.
- Page 34 HOW TO DEAL WITH WARRANTY PROBLEMS • If you requested an oral hearing, a decision-maker time, 6) Current mileage, and 7) A description of the action you expect to resolve your concern. will contact you to arrange a convenient time and place for a hearing.
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Page 35: Helpful Addresses And Telephone Numbers
HOW TO DEAL WITH WARRANTY PROBLEMS • The entire dispute settlement process will normally difficulty. Send your written notice to the Chrysler take no longer than 40 days. Customer Assistance Center at the address in 7.2. • The CAP dispute settlement procedure does not take 7.2 Helpful Addresses and Telephone the place of any state or Federal legal remedies Numbers... - Page 36 Windsor, Ontario N9A-4H6 Phone: (787) 782-5757 Phone: (800) 465-2001 Fax: (787) 782-3345 • In Mexico, contact the Customer Relations Office for Chrysler, Dodge, Jeep and Ram vehicles at: 1240 Prolongacion Paseo de la Reforma Av. Santa Fe, C.P. 05109 Deleg. Cuajimalpa, Mexico...
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Page 37: Optional Service Contract
OPTIONAL SERVICE CONTRACT 8. Optional Service Contract Chrysler Group LLC’s or Chrysler Service Contract Company LLC’s optional service contracts offer valu- able protection against repair costs when these warran- ties don’t apply. They compliment but don’t replace the warranty coverages outlined in this booklet. Several plans are available, covering various time-and-mileage periods and various sets of components. -
Page 38: Maintenance
Chrysler Group LLC truck. For your convenience, Chrysler has prepared a Main- Authorized Chrysler, Dodge, Jeep or Ram dealers will tenance Log which is included in your Owner’s Manual. help ensure that all your service needs are met and that You should use this Maintenance Log to keep track of you’re completely satisfied. - Page 43 Second Owner’s Name Original Owner’s Name Street Address Street Address City and State Zip Code Zip Code City and State Date of Second Purchase Mileage at Purchase Vehicle Identifi cation Number Third Owner’s Name Street Address Warranty Start Date (In-Service Date) Mileage at Delivery Zip Code City and State...
- Page 44 Chrysler Group LLC 13D241D-026-AA First Edition Printed in U.S.A.
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