Troubleshooting - Alcatel ONE TOUCH 355 User Manual

OH2_UM_GB_10-11-04 10/11/04
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Troubleshooting ..................

Before contacting the after-sales service, we advise you to perform the
following checks:
My mobile phone does not switch on
• Press until the screen comes on
• Check the battery charge level
• Check the battery contacts, remove and reinstall your battery, then turn your
telephone back on
My phone has not responded for several minutes
• Press the key
• Remove the battery and re-insert it, then switch the phone back on
My screen is difficult to read
• Clean your screen
• Use your mobile phone in accordance with the recommended conditions of use
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My mobile phone turns off by itself
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My mobile phone does not charge properly
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My mobile phone does not connect to a network
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SIM card error
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Check that your keypad is locked when you are not using your mobile phone
Check the battery charge level
Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet hissing
sound.
Make sure charging is carried out under normal conditions (0°C +40°C)
Make sure your battery is inserted. It must be inserted before plugging in the
charger
Make sure you are using an Alcatel battery and charger
When abroad, check that the electrical current is compatible
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually (see page 66)
Try connecting at a later time if the network is overloaded
Make sure the SIM card was correctly inserted (see page 14)
Verify with your operator that your SIM card is 3V compatible; the old 5V SIM
cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched
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