Alcatel one touch 356 Troubleshooting And Reset

Before contacting the aftersales department

Before contacting the aftersales department, you are advised to follow the instructions below:

• You are advised to switch off the cellphone from time to time to optimize its performance.
• You are advised to fully charge () the battery for optimal operation.
• Avoid storing large amounts of data in your cellphone as this may affect the performance of your cellphone.

and carry out the following checks:

My cellphone will not switch on

• Press until the screen comes on
• Check the battery charge level
• Check the battery contacts, remove and reinstall your battery, then turn your cellphone back on

My cellphone has not responded for several minutes

• Press the key
• Remove the battery and re-insert it, then switch the cellphone back on

My screen is difficult to read

• Clean your screen
• Use your cellphone in accordance with the recommended conditions of use

My cellphone turns off by itself

• Check that your keypad is locked when you are not using your cellphone
• Check the battery charge level

My cellphone will not charge properly

• Make sure that your battery is not completely discharged; the battery charge indicator can take several minutes and may be accompanied by a quiet whistling sound
• Make sure charging is carried out under normal conditions 0°C (32°F) - +40°C (104°F)
• Make sure your battery is inserted. It must be inserted before plugging in the charger
• Make sure you are using an Alcatel battery and charger in the box
• When abroad, check that the electrical current is compatible

My cellphone will not connect to a network

• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded

SIM card error

• Make sure the SIM card has been correctly inserted
• Verify with your operator that your SIM card is 3V or 1.8V compatible; the old 5V SIM cards cannot be used
• Make sure the chip on your SIM card is not damaged or scratched

Unable to make outgoing calls

• Make sure you have dialled a valid number and press the key
• For international calls, check the country and area codes
• Make sure your cellphone is connected to a network, and that the network is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls

Unable to receive incoming calls

• Make sure your cellphone is switched on and connected to a network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls

The caller's name does not appear when a call is received

• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number

The sound quality of the calls is not optimal

• You can adjust the volume during a call by means of the key
• Check the network strength

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this service
• Make sure this feature does not require an Alcatel accessory

When I select a number from my directory, the number is not dialled

• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign country

I am unable to create a file in my directory

• Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your professional or personal directories)

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability

I cannot access my voicemail

• Make sure your operator's voicemail number is correctly entered in "My numbers"
• Try later if the network is busy

I am unable to send and receive messages MMS, Vox MMS

• Check your cellphone memory available as it might be full
• Contact your network operator to check service availability and check MMS parameters
• Verify the server center number or your MMS profile with your operator
• The server center may be saturated; try again later

The icon is displayed on my standby screen

• You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory

"No service" is displayed

• You are outside of the network coverage area

I have already entered 3 incorrect PIN codes

• Contact your network operator to obtain the PUK code (Personal Unblocking Key)

I am unable to download new files

• Check for free space
• Delete some files
• Check your subscription status with your operator

My cellphone is frozen, can't power on

• Make sure your battery is not completely used up or damaged.
• Remove your battery, remove your SIM card then reinstall them to power on again, if still does not work;

Alcatel one touch 356 Reset

• Hold down # key and press Power on/off key for a while to reset the cellphone.

ALL User cellphone data: contacts, photos, messages and files, downloade applications like Java games will be lost permanently.

How to make your battery last longer

• Make sure you follow the complete charge time (minimum 3 hours)
• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.
• Switch on the backlight upon request.
• Extend email auto-check interval to as long as possible.
• Update weather info. upon demand manually or set its auto-check interval longer.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Alcatel one touch 356 Troubleshooting And Reset