Troubleshooting - Alcatel OT-800A User Manual

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.Troubleshooting...................

Before contacting your service provider or customer service department,
please review the following troubleshooting tips below:
• You are advised to switch off the telephone from time to time to optimize its
performance.
• You are advised to fully charge (
• Avoid storing large amounts of data in your telephone as this may affect the
performance of your telephone.
My.cellphone.will.not.switch.on
• Press until the screen comes on
• Check the battery charge level
• Check the battery contacts, remove and reinstall your battery, then turn your
telephone back on
My.phone.has.not.responded.for.several.minutes
• Press the key
• Remove the battery and re-insert it, then switch the phone back on
My.screen.is.difficult.to.read
• Clean your screen
• Use your cellphone in accordance with the recommended conditions of use
My.cellphone.turns.off.by.itself
• Check that your keypad is locked when you are not using your cellphone
• Check the battery charge level
) . the battery for optimal operation.
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My.cellphone.will.not.charge.properly
• Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet whistling
sound
• Make sure charging is carried out under normal conditions (0°C +40°C)
• Make sure your battery is inserted. It must be inserted before plugging in the
charger
• Make sure you are using an Alcatel battery and charger
• When abroad, check that the electrical current is compatible
My.cellphone.will.not.connect.to.a.network
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 73)
• Try connecting at a later time if the network is overloaded
SIM.card.error
• Make sure the SIM card has been correctly inserted (see page 8)
• Verify with your operator that your SIM card is 3V compatible; older 4V SIM cards
may not be used.
• Make sure the chip on your SIM card is not damaged or scratched
Unable.to.make.outgoing.calls
• Make sure you have dialed a valid number and press the
• For international calls, check the country and area codes
• Make sure your cellphone is connected to a network, and that the network is not
overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls (see page 40)
Unable.to.receive.incoming.calls
• Make sure your cellphone is switched on and connected to a network (check for
overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls (see page 40)
• Make sure that you have not barred certain calls
key
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