Powerline Problems; Reset/Encrypt Button Problems - ZyXEL Communications PLA series User Manual

• Check you are using the latest version utility. Earlier version utilities cannot communicate with
PLAs using the latest firmware. If you do not have the latest utility, download it from the ZyXEL
website.
• If you are running another tool such as the Firmware Detection Tool, the utility will not detect
your local device.
• If your computer has more than one network interface card (NIC), make sure you select the right
NIC to which the PLA is connected in the utility's Configuration screen.

6.3 Powerline Problems

The signal on my powerline network is weak.
Your powerline adapters may be connected to electrical surge protectors. Connect them to standard
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power outlets.
Your powerline adapters may be located close to large appliances such as refrigerators or air-
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conditioners that cause interference with the powerline signal. Move the adapters further away
from such appliances to reduce interference.
Your powerline adapters may be placed close to electrical devices such as electrical insect-killers
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which produce radio waves. These may interfere with the powerline signals. Move the adapters
further away from such electrical devices.
Your wiring may be old and/or low quality or with a long wiring path.
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6.4 RESET/ENCRYPT Button Problems

This section applies only to PLAs with the RESET/ENCRYPT button.
ENCRYPT refers to the ENCRYPT button in PLAs that have separate RESET and
ENCRYPT buttons.
ENCRYPT buttons.
The HomePlug light is already on, but I haven't pressed the RESET/ENCRYPT button yet.
Your device has already connected to another powerline device. Press the RESET/ENCRYPT
button for 5 to 8 seconds to release the connection.
The POWER light does not blink when I press the RESET/ENCRYPT button.
• Check the device is on.
PLA Series User's Guide
Refer to Table 1 on page 7
In this guide RESET/
to see which models have separate RESET and
Chapter 6 Troubleshooting
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