In Addition; Roadside Service Assistance (United States, Puerto Rico, And U.s. Virgin Islands) - Ford 2013 Warranty Manual

4. In addition ...

ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
• Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles
• Flat tire change (vehicle must have useable spare)
• Fuel delivery (limited to two occurances in a 12-month period up to 2
gal. gas, 5 gal. diesel)
• Jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winching (vehicle must be within 100 feet of a paved or
county-maintained road)
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.
Ford Rental cars (FRCS) that must be towed because a covered repair
has failed during the warranty coverage period, Ford will cover towing to
the nearest Ford Motor Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.
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