Ford 2013 Warranty Manual page 30

For Vehicles Eligible for California PZEV Emission Warranty Coverage
For 15 years or 150,000 miles (whichever first occurs):
1. If an emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your emissions control system
DEFECTS WARRANTY.
2. If your vehicle fails a Smog Check inspection, all necessary repairs
and adjustments will be made by Ford to ensure that your vehicle
passes the inspection. This is your emission control system
PERFORMANCE WARRANTY.
Owner's Warranty Responsibilities
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner's manual. Ford Motor
Company recommends that you retain all receipts covering maintenance
on your vehicle, but Ford cannot deny warranty coverage solely for the
lack of receipts or for your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company dealer as soon as a problem exists. The warranty repairs
should be completed in a reasonable amount of time, not to exceed 30
days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a part has
failed due to abuse, neglect, improper maintenance, or unapproved
modifications.
If you have any questions regarding your warranty rights and
responsibilities, or if you want to report what you believe to be violations
of the terms of this warranty, you may contact the Ford Customer
Relationship Center at 1-800-392-3673 (FORD) or the California Air
Resources Board at:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, California 91731-2990
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