Appendix F: Troubleshooting & Frequently Asked Questions - Planet ICA-3550V User Manual

Troubleshooting & Frequently Asked
The video and audio codec is
adopted in the device.
The maximum number of users
that accesses the device
simultaneously.
The network cabling is required for
the device.
The device will be installed and
work if a firewall exists on the
network.
The username and password for
the first time or after factory default
reset
Forgot the username and
password
Forgot the IP address of the
device.
PLANET IP Installer program
cannot find the device.
Features
The device utilizes H.264, MPEG-4 and M-JPEG triple compression
to provide high quality images. Where H.264 and MPEG-4 are
standards for video compression and M-JPEG is a standard for
image compression.
The audio codec is defined as AMR for 3GPP and G.711 for RTSP
streaming.
The maximum number of users is limited to 10. However, it also
depends on the total bandwidth accessed to this device from clients.
Install this device
The device uses Category 5 UTP cable allowing 10 and/or 100
Base-T networking.
If a firewall exists on the network, port 80 is open for ordinary data
communication. The HTTP port and RTSP port need to be opened
on the firewall or NAT router.
Username = admin and Password = admin.
It's all case sensitivity.
Follow the steps below:
(1)Remove power, and press and hold the button in the back of IP
CAMERA.
(2)Power on the camera. Don't release the button during the system
booting.
(3)It will take around 30 seconds to boot the camera.
(4)Release the button when camera finishes proceeding.
(5)Re-login the camera using the default IP (http://192.168.0.20),
and username (admin), password (admin).
Check IP address of device by using the PLANET IP Installer
program or by UPnP discovery or set the device to default by Reset
button.
Re-power the device if cannot find the unit within 1 minute.
Do not connect device over a router. PLANET IP Installer
program cannot detect device over a router.
If IP address is not assigned to the PC that runs PLANET IP
Installer program, then PLANET IP Installer program cannot find
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Appendix F:
Questions