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Summary of Contents for BT DIVERSE 6350
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Page 1: User Guide
User Guide BT DIVERSE 6350... - Page 2 Digital call clarity with up to 300m range outdoors and up to 50m indoors (in ideal conditions). If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com...
- Page 3 * Calls made within the UK mainland network are free. Mobile and international call costs may vary. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com...
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Page 4: Table Of Contents
Calls ......23 View the calls list ....32 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... - Page 5 ....35 Adding or changing BT Helpdesk ....35 SMS Service Centre numbers ..47 BT Directory Enquiries .
- Page 6 For your records ....83 Record a memo ....68 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com...
- Page 7 R&TTE ......89 Wall mounting your phone ..90 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com...
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Page 8: Getting Started
2. Plug the mains power adaptor into the power socket on Telephone line socket the underside of the base. Plug the other end into the mains socket. The display lights up. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... - Page 9 Telephone line cord 4. Press the line cables into the grooves on the base of the phone so that the phone can lie flat. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com...
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Page 10: Battery Low Warning
This is normal. switch the power on. 6. Batteries will come inserted in the battery compartment. Pull the plastic tag as instructed to activate the batteries. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... - Page 11 If you ever need to remove the batteries, simply slide open the battery compartment cover and insert your finger nail under the end of the batteries to pull them out. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com...
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Page 12: Getting To Know Your Phone
Press once to play the next Skip < message, page 63. Press once to repeat current message, press again to play the previous message, page 63. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 13: Additional Handset
Also lets you exit from menu. Headset socket Lets you plug in a headset, page 19. Quick access to a range of BT Calling Features, page 35. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 14: Main Display Icons
Moving – incoming call you are out of range. Handset 1 or caller on hold. 13:33 Shows current battery level. Menu Names Keypad lock on. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 15: Navigating The Menus
Go back one level You can go back to the previous menu level at any time by pressing the BACK option button. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 16: Menu Map
• Repeater mode Calendar / Clock • Appointments • Set Alarm • Time / Date Registration • Register Handset • De-Register H / Set If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 17: Using Your Phone
. Dial the number. The Line In Use light on the BT Diverse 6350 corded telephone lights up to indicate the line is in use. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 18: Handsfree
Dial the number. 3. To switch the call back to the handset: Using the corded handset: Simply lift the handset. Using the cordless handset: Press If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 19: Headset
1. During a call, press SECRECY. Display shows SECRECY . Your caller cannot hear you. 2. Press to resume your call. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 20: Redial
. The last number dialled is displayed. Scroll DOWN to the number you want. 2. Press OPTIONS and scroll DOWN SAVE NUMBER Press OK. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 21: Keypad Lock
1. Press and hold until you hear a beep. Screen shows KEYPAD LOCKED 2. To unlock the keypad, press UNLOCK then Display shows KEYPAD UNLOCKED If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 22: Quick Access To Messages
5. You can skip to the next message by pressing RIGHT. One press of LEFT will play a message again and two quick presses of LEFT will skip back to the previous message. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 23: Calls
Use the keypad letters to enter names, e.g. to store TOM: Press once to enter Press three times to enter Press once to enter If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 24: Writing Tips
9 ` y Abc ABC / ABC abc / abc Abc Abc ABC / ABC abc / abc Abc If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 25: New Directory Entry
(e.g. 9) press and hold until appears in the display. Dial from the directory 1. Press NAMES then scroll DOWN to the entry you want. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 26: View A Directory Entry
OK. Screen shows COPYING TO BASE STATION 4. At the receiving handset the screen shows RECEIVE DIRECTORY ENTRY? Press YES. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 27: Copy The Entire Directory To Another Handset
3. Use the keypad to edit the name then scroll DOWN the number and edit the number. 4. Press SAVE. Press to return to standby. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 28: Delete An Entry
24 digits, your BT Diverse 6350 that have been stored. You can accept or reject each will store the first 24 digits only. entry until your directory is full. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 29: Copy To/From Sim Card
If copying all entries, each entry is displayed and copied your mobile phone network for help. until all entries are copied or the directory is full. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 30: Internal Calls
2. The other handset will ring. If you have more handsets, select the handset number you want to call and press OK. 3. When the other handset answers, press to transfer the call. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 31: Put A Caller On Hold And Call Another Handset
OK. 3. Press JOIN to speak to both callers together. The screen shows CONFERENCE CALL If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 32: Caller Display
1. Press CALLS to open the Calls list. DOWN 2. Display shows details of calls. Scroll through the list. 3. Press to return to standby. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 33: Dial From The Calls List
3. Press OPTIONS, DELETE CALL is highlighted. Press OK. Screen shows CALL DELETED 4. Press to return to standby. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 34: Delete The Entire Calls List
DOWN DELETE ALL CALLS Press OK. DELETE ALL CALLS? is displayed. 3. Press to confirm or to cancel. 4. Press to return to standby. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 35: Bt Calling Features
DOWN BT HELPDESK press 2. The BT Helpdesk for this product will be automatically dialled. BT Directory Enquiries Using the handset: 1. Press then If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 36: Call Divert On
2. Listen for confirmation of your instructions. Check Divert 1. Press then scroll DOWN CHECK DIVERT press 2. Listen to hear the status of your Call Divert. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 37: Call Waiting On
BT network, some of these services press may not be available. Please contact your Network Provider. 2. Listen to hear the status of your Call Waiting. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 38: Sms Text Messages
You may also register by sending the word ‘Register’ to should be used sparingly. 00000 upon which you will receive a confirmation message. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 39: Cost Of Fixed Line Service
Scroll UP, DOWN, LEFT RIGHT to the symbol you want and press USE. The symbol is added to your text at the cursor. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 40: Receiving A Call While Writing A Text
DOWN DRAFTS . Press OK. If necessary, scroll to your message then press READ. You can now continue writing your message. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 41: Sent Messages In The Outbox
When writing texts the buttons let you add punctuation. ’ ” 1 - space 0 + & _ $ £ € ¥ < > = # * If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 42: Writing Tips
The templates are: Please call I’ll be there at What time will you be home? I’ll call you Happy Birthday! If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 43: Edit Sms Template
2. The available templates are displayed. Scroll to the template you want and press OPTIONS. 3. Scroll DOWN DELETE TEMPLATE and press OK. DELETE TEMPLATE? is highlighted. Press to confirm to cancel. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 44: Read, Edit And Send Draft Sms Messages
– these are pre-stored messages. Press and scroll DOWN to the template phrase you want and press USE. The template is added to your text at the cursor. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 45: Reading Sms Text Messages
– save number to the directory (if the number is already stored, this option is not displayed). DELETE ALL – delete all messages in the Inbox. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 46: Sms Alert
Service Centre numbers you will need to re-enter them in order for your SMS Service to work. The SEND SMS Service number is: 1470P1709400. The RECEIVE SMS Service number is: 080058752. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 47: Adding Or Changing Sms Service Centre Numbers
Centres with numbers stored are displayed. Scroll LEFT RIGHT to the Service Centre you want and press SAVE. All messages sent will go via the selected provider. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 48: Sms User Areas
3. If required, scroll DOWN to the User Area you want. 4. Press EDIT. 5. Enter the name you want, e.g. Anne, and scroll DOWN SUB-ADDRESS If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 49: Send A Text To An Sms User Area
2. If you have set a PIN protection, enter your 4-digit PIN and press OK. 3. You can now read, write, send and delete your messages as normal. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 50: Handset Settings
You can change the display font size and screen contrast. 1. Press MENU then scroll DOWN HANDSET SETTINGS and press OK. 2. Scroll DOWN DISPLAY and press OK. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 51: Handset Name
4. Use the keypad to enter the name you want 5. Press SAVE. 6. Press to return to standby or BACK to go one step back in the menu. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 52: Handset Beeps
3. Use LEFT RIGHT to select 4. Press SAVE. 5. Press to return to standby or BACK to go one step back in the menu. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 53: Select Base
When you have selected the base station, the handset will display SEARCHING until it finds the base’s signal. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 54: Base Settings
Pulse dialling. MENU DOWN BASE SETTINGS 1. Press then scroll press OK. Scroll DOWN DIALLING If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 55: Handset Beeps On/Off
The default setting is On. 1. Press MENU then scroll DOWN BASE SETTINGS press OK. Scroll DOWN MUSIC ON HOLD 2. Press then LEFT RIGHT to select If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 56: System Pin
4. Press SAVE. The display shows SYSTEM PIN CHANGED 5. Press to return to standby or BACK to go one step back in the menu. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 57: Repeater Mode
3. Press SAVE to keep the settings displayed. 4. Press to return to standby or BACK to go one step back in the menu. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 58: Calendar/Clock
OK. If you select DELETE , then press to confirm or to cancel. 5. Enter the name of the appointment and press DOWN. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 59: Alarm
OFF/ON DAILY/MON TO FRI Press DOWN. 4. Press LEFT RIGHT to select TIME , press DOWN. 5. Press LEFT RIGHT to select RINGTONE If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 60: Time & Date
12hr 24hr format. 6. Press SAVE. 7. Press to return to standby or BACK to go one step back in the menu. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 61: Answering Machine
BT Diverse 6350 receives its first call, but you will also need to set the year using a handset, see page 60. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 62: Operating The Answering Machine At The Base
. The machine announces the number of new messages and memos recorded. The day and time of each message is announced and then the message is played. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 63: Operating From A Handset
Switch on/off 1. On the handset, press MENU scroll DOWN ANSWER MACHINE and press OK. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 64: Outgoing Messages
This does not allow your caller to leave a message. The pre-recorded message is ‘Hello, your call cannot be taken at the moment, and you cannot leave a message, so please call later’. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 65: Record Your Own Outgoing Message
Play outgoing message 1. On the handset, press MENU scroll DOWN ANSWER MACHINE and press OK. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 66: Answer Delay
To switch message alert on or off, will beep every 10 seconds to indicate that you have new see Answering Machine Settings, messages. The default setting is off. page 70. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 67: New Message Display
2. Screen highlights PLAY MESSAGES . Press OK. Your messages are played. Screen shows details of the message being played. You can now press: If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 68: Delete All Messages
You can record a message for other users. It is played back just like a normal message. 1. On your handset, press MENU, scroll DOWN ANSWER MACHINE and press OK. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 69: Call Screening Using A Handset
Call screening at the base 1. When the answering machine takes a call, press – to set the required volume so that you can hear your If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 70: Answering Machine Settings
OK. 3. Press LEFT RIGHT to set the ANSWER MODE 4. Scroll DOWN and press LEFT RIGHT to set the ANSWER DELAY If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 71: Memory Full
The machine will also automatically set to Answer Only. You must delete messages before you can receive any new ones. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 72: Remote Access
If you have set the Answer Delay to Time Saver, your answering machine will answer after 10 seconds if you have new messages or 20 seconds if you do not have If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 73: Operating Your Answering Machine From Another Phone
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 74: Message Indicator
If you don’t give any instructions for 8 seconds, your BT Diverse 6350 will hang up. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 75: Additional Handsets And Bases
Place the handset in the charger. PRESS & HOLD FIND ON BASE is displayed on the handset. At the base 1. Press and hold FIND. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 76: Register Your Handset To Another Base
The handset screen displays REGISTRATION IN PROGRESS When the handset is registered it will display the standby screen and will be assigned the next available handset number. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 77: Select A Base
5. Display shows HANDSET DE-REGISTERED 6. Press to return to standby or BACK to go one step back in the menu. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 78: Help
No connection between cordless handset and BT Diverse 6350 corded telephone You may be out of range of the BT Diverse 6350 corded telephone. Move closer. Handset on the charger does not charge Make sure the handset is placed properly on the charger. When charging, the battery symbol is shown filling up. -
Page 79: Possible Problems With Sms
The base station power supply or telephone line cord might not be properly connected. Check that the BT Diverse 6350 power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket. - Page 80 BT Business Customers – call 152, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com...
- Page 81 Turns on permanent voice text message delivery to your phone. All incoming text is delivered as voice text. Turns off permanent voice text message delivery. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com...
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Page 82: Helpline
Customer Helpline If you experience any difficulties please call the BT Diverse Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 83: For Your Records
Enter your system PIN here: For more information on your For more information on your Remote Access PIN, see page 72. system PIN, see page 56. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 84: General Information
United Kingdom. Safety information Only use the power supply suitable for the BT Diverse 6350 range. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. For the handset, use only AAA Nickel Metal Hydride (NiMH) rechargeable batteries with a minimum capacity of 750mAh. -
Page 85: Cleaning
There is a slight chance your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord during an electrical storm. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 86: Product Disposal Instructions
Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... -
Page 87: Connecting To A Switchboard
To change the dialling mode, see Dialling mode, page 54. Guarantee Your BT Diverse 6350 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Diverse 6350, or any component... - Page 88 Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com...
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Page 89: Additional/Replacement Items
The BT Diverse 6350 has a total REN of 1, i.e. for a base and up to 6 handsets. Any other instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise. -
Page 90: Wall Mounting Your Phone
4. Insert the wall plugs if necessary then insert the screws leaving about 5mm protruding from the wall on which to hang the phone. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com... - Page 91 1. Drill two holes in the wall 25mm horizontally apart using an 8mm drill bit. Use the wall mounting bracket as a template if necessary. 25mm If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com...
- Page 92 4. Slot the holes on the back of the mounting bracket over the screw heads and gently pull the charger down to make sure it is securely in place. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com...
- Page 93 Nothing in this publication forms any part of any contract. © British Telecommunications plc 2009. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. BT Diverse 6350 Issue 4 (02/09) 1 Designed and produced by The Art & Design Partnership Ltd. Printed in China...