Updating; Manual Update - Supra Phone User Manual

Updating

Updating the eKEY software allows your iPhone to access iBoxes.
The eKEY software expires each night at midnight. The eKEY software automatically updates the first
time each day when the eKEY application is launched by connecting to the Supra network using your
smartphone's cellular or WiFi service.
In order for an update to occur, your iPhone needs to be in cell coverage and you need to be in good
standing with your Organization and with Supra.
You can see if your eKEY software is expired when you open the eKEY application. The Update icon
shows a red X through the icon when the eKEY software is expired.
Figure 6. Key Expired icon for eKEY Basic main menu and eKEY Professional main menu
If your eKEY software did not update because the automatic update is turned off in your eKEY
software, the next time you press the Obtain Key, Open Shackle, Add Keybox, Read Activity, or Update
icons, you will be prompted to do a wireless update or enter an emergency update code.

Manual Update

If your eKEY software is expired and you are in cell coverage, you can do a wireless manual update.
1. Select the eKEY icon to open the eKEY application.
2. Select Update (see figure 7 on page 10).
3. Select Wireless Update to do a wireless manual update.
If your eKEY software is expired and you are out of cell coverage, you can manually update by
obtaining and entering an update code.
Chapter 2 9
Updating