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Supra eKey Handbook

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KEY HANDBOOK

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  • Page 1 KEY HANDBOOK...

  • Page 2: Table Of Contents

    Tap with the stylus to get things done..........33 Elements of the SUPRA handheld computer interface ....34 Opening applications ..............35 Entering Data ..................37 Two ways to enter data into eKEY applications ......37 Using Graffiti Writing to Enter Data ..........40 Writing Graffiti characters ..............40 Graffiti tips ..................42 The Graffiti alphabet................43...
  • Page 3 Reading new KeyBox access information ........67 Reviewing KeyBox access information ........68 Programming with your eKEY ............70 Changing the PIN code in an eKEY ..........70 Changing the shackle code in a KeyBox ........71 Changing access hours in a KeyBox ..........72 Using Call Before Showing (CBS) ..........
  • Page 4 Using the Showing Activity function ..........110 Viewing showing activity .............110 Viewing Messages................113 Viewing messages immediately after eSYNC ......113 Viewing messages after using your eKEY ........113 eFeedback....................116 Sending feedback after showing a listing........116 Viewing feedback from a showing agent ........119 Using KIMweb ..................121 Logging on to the Agent Website ...........122...
  • Page 5 Sending Broker messages ............. 165 Cooperating Systems................167 Accessing KeyBoxes in a Cooperating SUPRA KeyBox System 167 Adding a cooperating system code to your eKEY ....167 Receiving an update code for a cooperating KeyBox system 168 Accessing Cooperating Advantage Express KeyBoxes....169 Updating in Advantage Express systems ........

  • Page 6: About This Book

    About this Book This eKEY Handbook is designed to help you get up and running quickly using your SUPRA eKEY. It describes all you need to know about using the eKEY and the other SUPRA system components. This handbook: Introduces you to the SUPRA system components: eKEY, eSYNC Cradle, KeyBox, KIMnet, KIMweb, KIMvoice, eSYNC, HotSync, and the SUPRA software applications.
  • Page 7 Page 2 About this Book...

  • Page 8: Introducing The Supra® System Components

    The components include: eKEY™ - The eKEY is composed of a SUPRA handheld computer and the eKEY shell. Together they form a single unit called the eKEY. The eKEY has a pre-assigned PIN code that allows you to access the keys from the KeyBox to show a listed property. The eKEY displays messages and information on an easily readable screen display.
  • Page 9 Between the hours of midnight and 6 , the eKEY dials KIMnet, information is exchanged between your eKEY and KIMnet, and your eKEY is automatically updated for use the next day. HotSync™ - Like eSYNC, HotSync is also a communication process.

  • Page 10: System Requirements

    8 MB RAM (memory) minimum, 16 MB recommended (required with Windows NT 4.0) 20 MB available hard disk space VGA monitor or better CD-ROM drive (you can also order 3.5" diskettes from SUPRA by calling 1-877-699-6787) Mouse One available serial port...

  • Page 11: How The System Works

    The eKEY allows access to SUPRA KeyBoxes at listings. The eKEY keeps track of the KeyBoxes it has opened during the day. At the end of the day, the eKEY is placed on the Cradle for the nightly eSYNC operation.

  • Page 12: Ekey

    The eKEY is composed of the SUPRA handheld computer, based on the Palm OS, and the eKEY shell front and shell back. Together they form a single unit called the eKEY. SUPRA eKEY shell back eKEY shell front handheld computer...

  • Page 13: Supra Handheld Computer Components

    See Using the onscreen contrast control following this table for more information. Power Turns your SUPRA handheld computer on or off and button/ controls the backlight feature. Backlight If your handheld is turned off, press the power button control to turn on the handheld.
  • Page 14 Application Activates the individual applications that correspond buttons to the icons on the buttons: Date Book, Address Book, To Do List, and SUPRA eKEY applications. Tip: If your handheld is turned off, pressing any application button activates the handheld and opens the corresponding application.
  • Page 15 ® handhelds. See Beaming applications in Chapter 9 for more information. Reset button See Resetting your handheld computer in Chapter 9 for information about when and how to use the reset button. Page 10 Introducing the SUPRA System Components...
  • Page 16 Serial connector Connects your eKEY to the Cradle, which in turn connects to the back of your PC and through the AC adapter to the wall outlet. This allows you to recharge your eKEY and update the information between your handheld and PC using HotSync technology.

  • Page 17: Ekey Shell

    The eKEY shell case is plastic and fits over the SUPRA handheld computer. It consists of two pieces. Shell front Viewing port Numeric buttons Arrow buttons On button Enter button Viewing Port An opening on the front of the shell allows you to view a portion of the SUPRA handheld computer screen when the shell front is closed.
  • Page 18 Cradle to charge the batteries and perform eSYNC and HotSync operations. Label A label including the eKEY serial number, field support contact number, the KIMnet agent website address, and an update number is affixed to the shell back.
  • Page 19 The shell front attaches to the shell back by a hinge. The hinge allows the shell front to be opened so the full screen of the SUPRA handheld computer can be viewed when using other applications. Shell back Hinge receptacle on top of...
  • Page 20 This guarantees your eKEY is charged and updated every night. Avoid getting moisture on the eKEY. If a KeyBox is wet, wipe it off before inserting the eKEY into it. Do not subject your eKEY to extreme temperature changes.

  • Page 21: Esync Cradle

    Cradle The eSYNC Cradle is equipped with a modem and battery charging capability. It transmits data between the eKEY and the KIMnet system. eKEY docking and retention area Serial connector LED and HotSync button External Features eKEY Docking The recessed area on the front of the Cradle holds...
  • Page 22 See Resetting your eSYNC Cradle in Chapter 9 for more information. Telephone ports Two telephone ports enable the eKEY Cradle to connect to an open phone line or to a phone line in use.
  • Page 23 Internal Features Non- The eKEY contains two lithium-ion batteries that replaceable are recharged each time you place the eKEY on battery charger the eSYNC Cradle. When you receive your eKEY, place it on the Cradle to charge for at least four hours before you use it.

  • Page 24: Keybox

    KeyBox when they are joined. This enables them to communicate with each other. eKEY receptacle The recessed area on the front of the KeyBox that holds the eKEY. Chapter 1 Page 19...
  • Page 25 Do not hit, pound, or drop your KeyBox. Make sure all keys are on the key chain and fit loosely inside the key container. Do not place tags, key rings, or loose objects in the key container. Page 20 Introducing the SUPRA System Components...
  • Page 26 Important! Always hang the KeyBox in a vertical position and place it where moisture from rain or snow cannot run into the key container. Avoid hanging the KeyBox where sprinklers or faucets will spray the key container. Chapter 1 Page 21...
  • Page 27 Page 22 Introducing the SUPRA System Components...

  • Page 28: Getting Started

    Chapter 2 Getting Started Before using your eKEY and eSYNC Cradle you must prepare them for operation. In this chapter you learn how to: Set up your eSYNC Cradle Charge your eKEY Install Palm Desktop software Perform a HotSync Install add-on applications...

  • Page 29: Setting Up Your Esync Cradle

    1. Insert the AC adapter cable into the back of the Cradle connector. 2. Insert one end of the phone line, provided with your eKEY, into either of the two phone ports on the bottom of the Cradle. Insert the other end of the phone line into an open phone jack.
  • Page 30 Note: If you do not have an open phone jack, you can have your phone and eKEY Cradle plugged in simultaneously. Unplug your existing phone line from the wall and plug it into either of the phone ports on the back of the Cradle. Plug the provided phone line into the remaining open port in the Cradle and connect the other end into the phone jack in the wall.

  • Page 31: Charging The Ekey Batteries

    Data is stored in your Key during this period but there is not enough residual energy remaining in the batteries to turn on your eKEY. If your eKEY does not turn on when you press the power button, recharge the unit immediately.

  • Page 32: Installing Palm Desktop Software

    Palm Desktop software. The built-in HotSync technology synchronizes the information in your eKEY with the information on your PC and creates a backup of data from your eKEY onto your PC. It is a good idea to back up your data in case something happens to the data on your eKEY.
  • Page 33 To perform a local HotSync operation: 1. Insert your eKEY into the cradle. Tip: The bottom edge of the eKEY should align smoothly with the Cradle when it is inserted properly. 2. Start HotSync Manager if it is not running: On the Windows desktop, click Start, and then choose Programs.

  • Page 34: Installing Add-On Applications

    Cradle, remove your eKEY from the cradle. Installing add-on applications Your eKEY contains 8 MB of memory. The eKEY comes with the Date Book, Address Book, To Do List, Memo Pad, Expense, Calculator, Mail, eDATA, eSYNC, and eKEY applications installed and ready to use.
  • Page 35 3. Click Install. Tip: Access the Install Tool dialog by selecting Install Tool from the Palm Desktop program group or by double- clicking any file with a PRC file extension. Page 30 Getting Started...

  • Page 36: Removing Applications

    4. Select the name that corresponds to your eKEY in the User drop- down list. 5. Click Add. 6. Select the application(s) that you want to install on your handheld. 7. Click Open. Note: Review the list of applications you selected in the Install Tool dialog box.
  • Page 37 5. Tap Delete. 6. Tap Yes. 7. Tap Done. Page 32 Getting Started...

  • Page 38: Entering Data In Your Supra Handheld Computer

    Tapping and Typing Tap with the stylus to get things done Use the stylus to tap elements on your SUPRA handheld computer screen like you would use a mouse to select elements on a PC screen. Setup instructions appear on the screen the first time you start your handheld.

  • Page 39: Elements Of The Supra Handheld Computer Interface

    Elements of the SUPRA handheld computer interface Pick list Menu Check Command buttons Icons Menu bar A set of commands used in an application. Not all applications have a menu bar. Command Tap a button to perform a command. Command...

  • Page 40: Opening Applications

    Use the Applications Launcher to open any application installed on your SUPRA handheld computer. Open the four main applications — Date Book, Address Book, To Do List, and eKEY — with the application buttons on the front panel of your handheld.
  • Page 41 To find an application quickly, you can write the Graffiti Tip: character for the first letter of its name. The Applications Launcher scrolls to the first application with a name that begins with that letter. Page 36 Entering Data in Your SUPRA Handheld Computer...

  • Page 42: Entering Data

    Entering Data Enter data into your SUPRA handheld computer by writing with the stylus in the Graffiti writing area or by using the onscreen keyboard. Two ways to enter data into eKEY applications There are two ways to enter data into your handheld:...

  • Page 43: Graffiti Writing

    To open Memo Pad: 1. Tap the Memo Pad application icon. 2. Tap New. Note: A blinking cursor appears on the first line of the new memo to indicate where new text will appear. Page 38 Entering Data in Your SUPRA Handheld Computer...
  • Page 44 memo cursor Write in Graffiti area Chapter 3 Page 39...

  • Page 45: Using Graffiti Writing To Enter Data

    The Graffiti writing area is divided into two parts: one for writing the letters of the alphabet and one for writing numbers. The small marks at the top and bottom of the Graffiti writing area indicate the two areas. Page 40 Entering Data in Your SUPRA Handheld Computer...
  • Page 46 Write letters here Write numbers here Division marks To write Graffiti letters: 1. Tap the screen where you want your text to go. Tap above the Graffiti writing area. You must see a Note: blinking cursor before you write the text. 2.

  • Page 47: Graffiti Tips

    Write at natural speed. Writing too slowly can generate errors. Do not write on a slant. Vertical strokes should be parallel to the sides of the Graffiti writing area. Press firmly. Page 42 Entering Data in Your SUPRA Handheld Computer...

  • Page 48: The Graffiti Alphabet

    The Graffiti alphabet Letter Strokes Letter Strokes Space Back Space tap twice Carriage Period Return Chapter 3 Page 43...

  • Page 49: Writing Capital Letters

    Writing numbers Writing numbers with Graffiti is similar to writing letters of the alphabet, except you make the character strokes on the right-hand side (numbers side) of the Graffiti writing area. Page 44 Entering Data in Your SUPRA Handheld Computer...

  • Page 50: Graffiti Numbers

    Graffiti numbers Number Strokes Number Strokes Writing punctuation marks Graffiti writing creates punctuation symbols like those on a standard keyboard. All punctuation marks begin with a single tap on the Graffiti writing area. When you make this tap, you activate Punctuation Shift and a dot appears to show it is active.

  • Page 51: Navigation Strokes

    To use the onscreen keyboard: 1. Open any application. 2. Tap any record, or tap New. 3. Tap abc to open the alphabetic keyboard, or tap 123 to open the numeric keyboard. Page 46 Entering Data in Your SUPRA Handheld Computer...
  • Page 52 Tap here for numeric Tap here for alpha keyboard keyboard 4. Tap the characters to enter text and numbers. Note: The onscreen keyboard also includes a dialog box for international characters. Switch among the three dialogs at any time to enter the exact text you need. 5.
  • Page 53 Page 48 Entering Data in Your SUPRA Handheld Computer...

  • Page 54: Using The Esync Application

    Feedback you entered after showing a listing since the last eSYNC And your eKEY receives from KIMnet: An update code that reactivates your eKEY for use each day Changes to the membership roster Changes to the MLS listing information in your market area Note: You define your market area in KIMweb.
  • Page 55 message and the KeyBox activity sent from KIMnet. See Setting KeyBox Assignments in Chapter 7 for more information. Using the eSYNC Application Page 50...

  • Page 56: Performing An Esync

    Place your eKEY on the eSYNC Cradle. During eSYNC, the eKEY dials KIMnet and completes an eSYNC. Remove the eKEY from the Cradle when you are ready to leave for work the next day. It is updated, charged, and ready to use.
  • Page 57 To perform a manual eSYNC: 1. Press the button. 2. Open the eKEY shell front and place the eKEY on the eSYNC Cradle. 3. Tap the main menu icon if the main application screen is not activated. 4. Tap the eSYNC application icon .

  • Page 58: Viewing Messages Following Esync

    Viewing messages following eSYNC When you first turn on your eKEY following an eSYNC, a message is displayed informing you if the eSYNC was successful. A series of additional messages follow the successful update message.
  • Page 59 The following fields appear on the screen: This field is pre-programmed with information. Do not make changes to this field unless instructed to do so by SUPRA Field Support staff. Phone Two phone number entries are available for eSYNC to numbers dial KIMnet.

  • Page 60: Configuring Whether To Download Listings And Roster

    SUPRA handheld computer. To set your eKEY to not receive listing or roster changes: 1. Open the eKEY shell front and turn on the SUPRA handheld computer. 2. Tap the Applications icon 3.
  • Page 61 5. Tap MLS Info. The MLS Info Configuration screen is displayed. 6. Tap the check box next to Download Listings to indicate whether you want listings sent to your eKEY during each eSYNC. 7. Tap the check box next to Download Roster to indicate whether you want listings sent to your eKEY during each eSYNC.

  • Page 62: Using The Ekey Application

    Chapter 5 Using the eKEY Application In this chapter we focus on the eKEY application and you learn how to: Navigate the eKEY application Use the eKEY help screens Interpret the meaning of audio tones programmed into your eKEY Obtain a listing key from a KeyBox...

  • Page 63: Navigating The Ekey Application

    There are two ways to start the eKEY application: Press the on button on the eKEY shell front, or Open the shell front, tap the eKEY icon on the screen, then close the shell front. Note: The eKEY application is designed to be used with the eKEY shell front in the closed position.

  • Page 64: Viewing Sub-Menu Options

    2. Press enter to select the option. Sub-options that are available appear in the viewing port. 3. Press 0 on the shell front to return to the eKEY main menu, or press the arrow button until O Return to Main Menu is highlighted and press enter.

  • Page 65: Getting Help In The Ekey Application

    Getting Help in the eKEY Application Help screens are available throughout the eKEY application. If you need help while using the application, open the shell front and view the help information displayed at the bottom of the viewing area. Note: Use the scroll bars to view help information below the viewing area.

  • Page 66: Understanding Audio Tones

    Understanding Audio Tones Audio tones are sounds your eKEY makes to indicate the status of an operation. They alert you when an operation has been performed successfully. They also help you determine the cause of an unsuccessful operation. There are six audio tones used by the eKEY:...

  • Page 67: Obtaining The Listing Key From A Keybox

    Obtaining the Listing Key from a KeyBox Once your eKEY is updated and the batteries are charged, you are ready to show listings. Releasing the key container 1. Close your eKEY shell. 2. Press the on button. 3. Highlight the Obtain Key option.

  • Page 68: Replacing The Key Container

    Tip: If it is your listing, it is a good idea to have a spare set of keys from the homeowner in case of an emergency or KeyBox problem. Replacing the key container Once keys are placed inside the key container, turn it so the compartment that holds the keys is facing you.
  • Page 69 A listing agent with a DisplayKEY can view the feedback on the agent website in the Showing Activity Reports option. Turning eFeedback on or off The eFeedback option can be turned on or off from the eKEY menu. To turn the eFeedback option on or off: 1. Open the eKEY shell.
  • Page 70 6. Tap Preferences. The Preferences screen appears. 7. Check the box to have the eFeedback alert appear after obtaining a key from a KeyBox. Uncheck the box if you do not want to have the eFeedback alert appear after showing a listing. Chapter 5 Page 65...

  • Page 71: Releasing The Shackle

    4. Press enter. You are prompted to enter the KeyBox shackle code. 5. Enter the four-digit shackle code for the KeyBox. 6. Insert the back of your eKEY into the KeyBox so that it fits snugly into the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox.

  • Page 72: Reading Keybox Information

    5. Press enter to select it. The shackle code prompt appears. 6. Enter the shackle code when prompted. 7. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox.

  • Page 73: Reviewing Keybox Access Information

    9. Tap Done when you are finished reading new KeyBox activity information. The eKEY displays up to 43 showing entries beginning with the most recent KeyBox access. Use the arrow keys on the keypad to scroll up and down to view showing information. Entries contain the showing agent's Key serial number and the date and time the listing was shown.
  • Page 74 The information from the most recent KeyBox read appears on the Key's display screen. 7. Open the eKEY shell to view the information. If there are more than seven showings tap the down arrow in the bottom right corner of the screen to display additional showing information.

  • Page 75: Programming With Your Ekey

    You received your PIN code when you received your eKEY. If you want to change the PIN code issued to you, you can reprogram it to another number. Important! DO NOT attach your PIN code to your eKEY in any way. Keep your PIN code confidential. 1. Close the eKEY shell.

  • Page 76: Changing The Shackle Code In A Keybox

    Important! DO NOT attach shackle codes to your KeyBoxes in any way. Keep your shackle codes confidential. 1. Close your eKEY shell. 2. Press the on button. 3. Highlight the Program Key/Keybox option. 4. Press enter.

  • Page 77: Changing Access Hours In A Keybox

    8. Enter the new shackle code when prompted. 9. Re-enter your new shackle code when prompted. 10. Insert the back of your eKEY into the KeyBox so that it fits snugly into the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox.
  • Page 78 8. Press 1 to select the Activate 24-Hour Access option. 9. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox.
  • Page 79 8. Press 2 to select the Activate Daytime Hours option. 9. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox.
  • Page 80 KIMnet. Customizing access hours in a KeyBox To change the programmed access hours in a KeyBox, complete this procedure. 1. Close your eKEY shell. 2. Press the on button. 3. Highlight the Program Key/Keybox option. 4. Press enter.

  • Page 81: Using Call Before Showing (Cbs)

    12. Press 1 to select or press 2 select 13. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox. A Successful Operation message appears confirming the hours the KeyBox can be accessed.
  • Page 82 KeyBox. The Program CBS menu is displayed. 8. Press 1 to select the Turn CBS ON option. 9. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox.
  • Page 83 KeyBox. The Program CBS menu is displayed. 8. Press 2 to select the Turn CBS OFF option. 9. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox.
  • Page 84 10. Re-enter the last four digits of the new CBS code. 11. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox. A Successful Operation message appears if the CBS code has been successfully changed and the new seven-digit CBS code is displayed.
  • Page 85 When you show a property that has a KeyBox with CBS activated, you must call the listing agent to request the CBS code for the particular KeyBox. Once the CBS code is entered into your eKEY, you may access the KeyBox as you would access a KeyBox that does not have CBS activated.

  • Page 86: Reading A Keybox's Settings

    CBS codes for your KeyBoxes. Your eKEY stores only one CBS code at a time. Once you enter a different CBS code into your eKEY, the first code is no longer available in your eKEY.
  • Page 87 KeyBox. Using the eKEY Application Page 82...

  • Page 88: Performing A Manual Update

    Performing a Manual Update Your eKEY must be activated manually with a current update code if you forget to eSYNC overnight. Use one of the following methods to update your eKEY: 1. Log on to the agent website to obtain the update code. See Logging onto the Agent Website in Chapter 7 for instructions on accessing KIMweb to obtain the update code.

  • Page 89: Viewing Error Codes

    Viewing Error Codes The eKEY stores the five most recent errors that have occurred in your Key. View error codes using the Error Codes function. 1. Close your eKEY shell. 2. Press the on button. 3. Highlight the Error Codes option. Press enter. The Review Errors screen appears.

  • Page 90: Using The Edata Application

    Chapter 6 Using the eDATA Application eDATA is a software application that is available only on the SUPRA eKEY. The eDATA application enables the eKEY user to: Search and view current MLS listings View personal listings View Hotsheet information Create profiles and view matching listings...

  • Page 91: Navigating The Edata Application

    Navigating the eDATA application All eDATA functions are performed while the shell front is open. 1. Open the eKEY shell. 2. Turn on the SUPRA handheld computer. 3. Tap the Applications icon until All is shown in the upper right corner.

  • Page 92: Using The Listings Database

    Note: No data appears in the listings function on your eKEY until your market area has been created in KIMweb and you have performed a manual eSYNC. See Defining your Market Area in Chapter 7 for more information.

  • Page 93: Performing A Custom Search

    The custom search allows you to specify which listings in your database to view. 1. Tap the eDATA icon from the SUPRA handheld computer main menu to start the application. 2. Tap the LISTINGS button on the main eDATA screen.
  • Page 94 5. If you leave a selection criteria blank, all records for the criteria are selected. At least one search criteria on the Custom Search screen must be specified. 6. To select specific areas in your custom search tap the Area selection on the custom search screen.
  • Page 95 11. All of the classes selected by your Association/MLS for display on the eKEY are listed in the left box. To select a class, tap the class you want to include in your search and tap the Add button. To remove a class you have selected, tap the class in the box on the right and tap the Remove button.
  • Page 96 13. All of the statuses selected by your Association/MLS for display on the eKEY are listed in the left box. To select a status, tap the status you want to include in your search and tap the Add button. To remove a status you have selected, tap the status in the box on the right and tap the Remove button.
  • Page 97 Tap a down arrow next to one of the three fields at the bottom of the Custom Search screen to display the searchable optional fields chosen by your Association/MLS. 17. To select a field to include in your search, choose the field from the list of additional searchable fields.
  • Page 98 Text search You can recognize a text searchable field when you select it by the blank line to the right of the field name. The Text search allows you to enter text either using Graffiti or the onscreen keyboard to find all listings that match what you enter. Whether you enter part or all of the text in the field depends on the criteria for the searchable field determined by your Association/MLS.

  • Page 99: Viewing Custom Search Results

    the field name. When you tap on the down arrow, all of the available choices are displayed. Select one of the choices and all listings with the value you chose are included in your search results. Viewing custom search results 1.
  • Page 100 listing information is displayed. 5. Use the scroll bar on the right to display additional fields chosen by your Association/MLS. 6. Tap the down arrow again to view additional fields chosen by your Association/MLS. Note: You may have a different number of pages of information for each listing based on the fields and the number of characters in each field displayed as chosen by your Association/MLS.

  • Page 101: Setting Up Profiles

    Setting up profiles The profile feature allows you to create customized client profiles. Each profile lists your client’s preferences. 1. Open the eKEY shell. 2. Turn on the SUPRA handheld computer. 3. Tap the Applications icon Using the eDATA Application Page 96...
  • Page 102 4. Tap the eDATA icon to start the application. 5. Tap the LISTINGS button on the eDATA main menu to set up a profile. 6. Tap PROFILE SEARCH from the Listings Selection screen. 7. Tap New. A blinking cursor appears at the top of the screen. 8.
  • Page 103 and you may record information about the profile. 11. Tap Done when you have completed entering notes. 12. Tap OK when you have completed entering the search criteria for the profile. 13. Tap the Search button to view the listings in your market area matching the profile.

  • Page 104: Searching For A Listing By Address

    arrow in the bottom right corner of the screen. 6. Tap a listing to display the entire listing record. Use the scroll bar to scroll through the listing information. Changing a profile 1. Tap the LISTINGS button on the eDATA main menu. 2.

  • Page 105: Searching For A Listing By Mls Id

    1. Tap the ADDRESS SEARCH button. The Address Search screen appears. 2. Using graffiti or the onscreen keyboard enter any part of the address. 3. Tap Search. A Results screen displays all listings in your market area containing the part of the address you entered. 4.

  • Page 106: Viewing Personal Listings

    2. Tap the MLS ID Search button. The MLS ID Search screen appears. 3. Using graffiti or the onscreen keyboard enter the MLS ID number, then tap Search. If the listing is in your database, the search results screen displays the listing information. 4.

  • Page 107: Viewing Hotsheet Listings

    The Hotsheet contains all the listings in your market area that have changed within the last three days. Note: No data appears in the Hotsheet function on your eKEY until you create your market area criteria in KIMweb and perform a manual eSYNC.

  • Page 108: Using The Roster Function

    The Roster is a directory of members of the Board/Association/MLS. The information provided is determined by the size of the directory. Note: No data appears in the Roster function on your eKEY until you perform a manual eSYNC. See Manual eSYNC in Chapter 4 for more information.

  • Page 109: Searching For Roster Members

    6. Use the scroll bar on the right of the screen or tap the handheld scroll button to move through the list of members. Searching for roster members 1. Tap the ROSTER button on the main eDATA screen. 2. Tap in the Look Up field at the bottom of the screen. 3.
  • Page 110 6. Tap Done to return to the first screen of the Roster list. Chapter 6 Page 105...

  • Page 111: Using The Keybox Inventory Function

    Note: This information is not affected by the eSYNC operation and is not saved to KIMnet. KeyBox inventory information you enter is stored on your eKEY. Adding or deleting records only changes the information contained on the eKEY. KeyBox information you enter includes the following:...
  • Page 112 6. Tap New. The Keybox view screen appears. 7. Tap the Keybox ID field, then enter the seven-digit KeyBox ID number using Graffiti or the onscreen keyboard. (The KeyBox ID is the serial number printed on the label on the back of your KeyBox.) 8.

  • Page 113: Viewing Keybox Inventory Information

    MLS to obtain the information. 14. Click OK when you have entered all the KeyBox information. Viewing KeyBox inventory information 1. Tap the INVENTORY button on the eDATA main menu screen. A summary list of KeyBox information you have entered is displayed.
  • Page 114 2. Tap the KeyBox you want to delete. 3. Tap the Delete button. Chapter 6 Page 109...

  • Page 115: Using The Showing Activity Function

    KIMweb. You can view the previous two weeks of showing information for up to 50 KeyBoxes in eDATA. Important! To have showing information delivered to your eKEY, you must first designate in KIMweb the KeyBoxes you want to receive information on during each eSYNC. See Setting KeyBox Assignments in Chapter 7 for instructions on selecting KeyBoxes for eSYNC.
  • Page 116 Tap the down arrow to display either the KeyBox ID or Tap to change the the address sort order 6. The information shown includes a column displaying a check mark if there is feedback for the showing, either the KeyBox ID or the address, the showing agent’s name, and the date of the showing.
  • Page 117 8. The View Feedback button indicates there is feedback from the showing agent. Tap the View Feedback button to display the feedback information. See eFeedback for more information. 9. Tap Done to return to the Showing Activity Detail screen. 10. Tap Done to return to the Showing Activity List screen. Using the eDATA Application Page 112...

  • Page 118: Viewing Messages

    Viewing messages immediately after eSYNC 1. View the first message notifying you of the update status of your eKEY. 2. Tap OK if your eKEY has been successfully updated during eSYNC. Conduct a manual eSYNC if your eKEY has not been Note:...
  • Page 119 4. Tap the eDATA icon 5. Tap the MESSAGES button on the eDATA main menu screen. The Messages list screen appears displaying a summary of the messages you received during eSYNC. Messages are sorted by the date sent, beginning with the most recent. 6.
  • Page 120 7. Use the horizontal arrows or the scroll button to scroll between the previous message and the next message. 8. Click Done to return to the Messages list screen. 9. Click Done to return to the eDATA main menu screen. Chapter 6 Page 115...

  • Page 121: Efeedback

    The eFeedback option allows an agent to enter information about a showing and send it to the listing agent. The feedback option is triggered when an agent uses an eKEY to access a KeyBox. There are two parts to eFeedback:...
  • Page 122 level of the prospective buyer’s interest. 4. In the price field, indicate whether the price of the listing was within or out of the buyer’s range 5. In the recommended price field, you may enter a price you would recommend for the listing. 6.
  • Page 123 During the next eSYNC, the feedback information is delivered to KIMnet. When a listing agent performs an eSYNC, the feedback information is delivered to their eKEY. The listing agent can also view the feedback from the Showing Activity report on KIMweb.

  • Page 124: Viewing Feedback From A Showing Agent

    3. Check the box to activate the eFeedback option. Un-check the box to turn off the eFeedback option. Viewing feedback from a showing agent 1. Open the eKEY shell. 2. Turn on the SUPRA handheld computer. 3. Tap the Applications icon 4. Tap the eDATA icon to start the application.
  • Page 125 5. Tap the SHOWINGS button on the eDATA main menu screen. The Showing Activity list screen appears displaying the last 14 days of showing activity delivered during the last eSYNC. 6. The check mark in the first column on the Showing Activity list indicates there is feedback for that showing.

  • Page 126: Using Kimweb

    KIMweb is the agent website that enables you to access KIMnet. At the agent website you can: Obtain an update code Set your market area for listing information Download SUPRA applications Designate KeyBoxes for reports and eSYNC View KeyBox information Generate reports...

  • Page 127: Logging On To The Agent Website

    4. Select Agent Login from the three available options (Administrator Login, Office Broker Login, Agent Login). 5. Enter your eKEY serial number in the first field. 6. Enter your PIN code in the second field. 7. Click LOGIN. The Welcome screen appears with links to various areas on the website.

  • Page 128: Obtaining An Update Code From Kimweb

    In the SUPRA system, your eKEY expires and you cannot access KeyBoxes if you forget to eSYNC. Performing a manual eSYNC updates your eKEY or you can obtain a current update code from KIMweb or KIMvoice. To obtain a current update code from KIMweb: 1.

  • Page 129: Downloading Listings

    1. Logon to the agent website at www.supraekey.com. 2. Define your market area. 3. Perform a manual eSYNC to transfer the listing file to your eKEY. Defining your market area You must define your market area in KIMweb if you want to use the listings feature in eDATA.

  • Page 130: Transfer Listings To Your Ekey

    Transfer listings to your eKEY Once you have saved your Market Area, perform a manual eSYNC to transfer the listing data to your eKEY. During the manual eSYNC the listing records that match your selected criteria will be delivered to your eKEY.

  • Page 131: Downloading Roster

    Along with your listing data, a complete agent roster will be delivered to your eKEY during your first Manual eSYNC. KIMnet can deliver to your eKEY an accumulation of 14 days of changes to the roster database. If you miss more than 14 consecutive days of eSYNCs, simply perform a manual eSYNC.

  • Page 132: Downloading Supra Applications

    Downloading SUPRA Applications When you receive your eKEY, the eKEY, eSYNC, and eDATA applications are installed on your Key. If your eKEY battery charge drops too low or if you accidentally delete an application, you may download the applications from the website and transfer them to your eKEY.

  • Page 133: Setting Keybox Assignments

    Setting KeyBox Assignments In order for KeyBox showing activity to be delivered to your eKEY during each eSYNC, you must first identify the KeyBoxes you want to be included in KeyBox reports and which ones you want included in each eSYNC.

  • Page 134: Generating Reports

    Generating Reports Report information is available through the Reports section on the website. You can obtain reports on: Showing Activity Key Activity Box Information Showing activity report Showing information is stored in Keys and is transmitted to KIMnet during eSYNC. Information about Keys that have accessed your KeyBoxes is displayed on the Showing activity report.

  • Page 135: Keybox Information Report

    KeyBox information report You can view a report showing information about your KeyBoxes. Only those KeyBoxes you have designated in the Assignments Maintenance screen appear in this report. The following information is displayed for the KeyBoxes you select: KeyBox serial number KeyBox shackle code KeyBox CBS code and status KeyBox beginning and ending access times...

  • Page 136: Selecting Links

    Selecting Links Two options, Supra and eKEY, appear in the Links section of the Welcome screen. Select either option to learn more about the eKEY and SUPRA products. Chapter 7 Page 131...
  • Page 137 Page 132 Using KIMweb...

  • Page 138: Using Kimvoice

    Chapter 8 Using KIMvoice When you phone KIMvoice for information you can: Receive update codes Request reports for KeyBox activity, eKEY activity, and KeyBox shackle codes and CBS codes Obtain the names of agents who have shown your listings Chapter 8...

  • Page 139: Obtaining An Update Code From Kimvoice

    Obtaining an Update Code from KIMvoice In the SUPRA system, your eKEY expires and is not usable if you forget to eSYNC. Use one of the following methods to obtain an update code to reactivate your eKEY: Call KIMvoice and select the update code option. Follow the steps in the following table to carry out the KIMvoice update option.

  • Page 140: Entering Your Update Code

    To request a report, press 5. To identify the owner of a Key, press 8. To quit, press asterisk." Follow KIM's instructions to "On your eKEY press the update your eKEY. ON button. Scroll down to MANUAL UPDATE / CBS. Press ENTER. On your Key press (enter the series of numbers KIM reads).
  • Page 141 4. When prompted, enter the numeric update code you received from KIMvoice. Press enter. The Operation Successful message appears. Note: If you receive an error message see Appendix A: Error Codes for help in determining how to correct the error. Page 136 Using KIMvoice...

  • Page 142: Requesting Reports

    Requesting Reports Report information is available through the KIMvoice report option. You can request either a voice or fax report from KIMvoice. Voice Reports enable you to hear the information you want. KeyBox activity reports and the names of agents showing your listings are available through voice reports.

  • Page 143: Showing Activity Reports

    Voice report - When you request a voice KeyBox report, KIM reads you the last nine entries to your KeyBox. Step Your Response "Hello, this is KIM, the Enter your eKEY serial Advantage Express number (located on the back computer. Please enter your of your Key) on the...
  • Page 144 Fax Report Step Your Response "Hello, this is KIM, the Enter your eKEY serial Advantage Express number (located on the back computer. Please enter your of your Key) on the KEY number, then your telephone keypad, followed four-digit PIN number, by your PIN code and the followed by the pound key."...
  • Page 145 Step Your Response "To receive a KeyBox Press 1 for a KeyBox activity activity report, press 1. To report. receive a KEY activity report, press 2. To receive a list of your KeyBoxes and CBS codes, press 5. To quit, press asterisk."...

  • Page 146: Ekey Activity Report

    You may want a report of your eKEY activities. The eKEY activity report shows the properties you have visited and the date and time of the visit. Select this option in KIMvoice to request a fax report of your Key's activities.
  • Page 147 (#) key. "To receive a KeyBox Press 2 for an eKEY activity activity report, press 1. To report. receive a KEY activity report, press 2. To receive a list of your KeyBoxes and CBS codes, press 5.

  • Page 148: Keybox Shackle Codes And Cbs Codes

    CBS codes for KeyBoxes assigned to you by your Association/Board/MLS in the KIM database. Fax Report Step Your Response "Hello, this is KIM, the Enter your eKEY serial Advantage Express number (located on the back computer. Please enter your of your Key) on the KEY number, then your...
  • Page 149 Step Your Response "Enter the number of pages Enter the number of pages to fax, followed by the you want to receive, pound key." followed by the pound (#) key. "To receive a KeyBox Press 5 to receive a list of activity report, press 1.

  • Page 150: Names Of Showing Agents

    Names of showing agents After you have performed a Read Keybox function, your eKEY screen displays the serial numbers of the Keys accessing your listing. Follow the instructions below to find the name of the showing agents assigned to the Key serial numbers.
  • Page 151 Page 146 Using KIMvoice...

  • Page 152: Troubleshooting

    Charge your eKEY as described earlier in this guide. Make sure all the connections between the eKEY, Cradle, power source, and phone line are secure. Make sure the eKEY is seated properly in the eKEY Cradle. Perform a reset on the eKEY Cradle by inserting a paper clip into the reset hole in the bottom of the eKEY Cradle.

  • Page 153: Troubleshooting Tips

    When you enter ten incorrect codes within a 10-minute period, a buzz tone sounds and your eKEY times out for 10 minutes. At the end of this time period, the Key self-activates and is again ready for use. To avoid a bad code time-out, verify the correct PIN or shackle code before repeating the procedure.

  • Page 154: Esync Cradle Cannot Dial Out

    Cradle cannot dial out If your eSYNC Cradle cannot dial out to KIMnet, check the eSYNC dial up configuration: 1. Open the eKEY shell front and turn on the SUPRA handheld computer. 2. Tap the Applications icon 3. Tap the eSYNC icon 4.

  • Page 155: Resetting Your Esync Cradle

    Resetting your eSYNC Cradle A tiny opening located next to the telephone ports houses the reset switch. If you place your eKEY on the Cradle and no lights illuminate in the Cradle's LED, this indicates that the Cradle has become locked and will not function.
  • Page 156 Performing a hard reset With a hard reset, all records and entries stored in your eKEY are erased. Never perform a hard reset unless a soft reset does not solve your problem. Important! Do not perform a hard reset unless instructed to do so by SUPRA Field Support Specialists.

  • Page 157: Restoring Data

    following: Press the upper half of the scroll button on the front panel of the handheld to complete the hard reset and display the Digitizer screen. Press any other button to perform a soft reset. Note: With a hard reset, the current date and time are retained. Formats Preferences and other settings are restored to their factory default settings.

  • Page 158: Beaming Applications

    Your eKEY is equipped with an IR (infrared) port that you can use to beam information to another eKEY that's close by. The IR port is located at the top of the handheld, behind the small dark shield.

  • Page 159: Supra Handheld Computer Doesn't Responding To Taps

    OK to display the new entry. SUPRA handheld computer isn't always responding cor- rectly to taps If you are having trouble with the SUPRA handheld computer responding to taps, recalibrate your screen. Calibration aligns the internal circuitry of your handheld with its touch-sensitive screen so that when you tap an element on the screen, the handheld can detect exactly which task you want to perform.
  • Page 160 3. Tap the down arrow in the upper right portion of the screen and select Digitizer. 4. Follow the onscreen instructions, using the stylus to tap in the center of each target. Chapter 9 Page 155...
  • Page 161 Page 156 Troubleshooting...

  • Page 162: Error Codes

    Some errors can be corrected immediately. For example, if the error Incorrect Shackle code appears on your eKEY screen when you try to remove a KeyBox from a listing, the error is easily remedied when you re-enter the correct shackle code.
  • Page 163 KeyBox. You do not have access to the Keybox. Contact the listing agent or KeyBox office. The eKEY is in the 10-minute lockout KEY IS IN LOCKOUT state. Wait 10 minutes for the Key to reactivate.
  • Page 164 The five most recent error codes stored in your eKEY are viewed in the menu option on your Key. Error codes recorded in the ERROR CODES eKEY error audit trail appear in the list below: Error Description Action Codes Login error Perform a manual eSYNC.
  • Page 165 Read key's RTC error Repeat the function at least three times. If error Write key's RTC error remains displayed the eKEY or Cradle must be Read key's eeprom error replaced. The error Write key's eeprom error indicates whether it is a Key or Cradle problem.
  • Page 166 Read key's RTC error Repeat the function at least three times. If error Write key's RTC error remains displayed the eKEY or Cradle must be Read key's eeprom error replaced. The error Write key's eeprom error indicates whether it is a Key or Cradle problem.
  • Page 167 Bad combined update KeyBox office. code Bad enhanced update code No MLS match for update code Buffer logic error Replace your eKEY. Operation restriction Update your eKEY with a during obtain key current update code or CBS code. Page 162 Error Codes...
  • Page 168 Operation restriction Verify the shackle code during read and re-enter it. Operation restriction during release shackle Owner only violation Do not attempt access. Only the KeyBox owner is allowed access. Time access violation Do not attempt access outside timed access hours.
  • Page 169 Page 164 Error Codes...

  • Page 170: Broker Messages

    Sending Broker messages Two Broker messages may be sent to eKEY agents in the Broker office during the nightly eSYNC. Each message contains a maximum of 5000 characters. Messages are transmitted to agents' Keys every night during eSYNC until it they are either replaced or deleted by the Broker.
  • Page 171 Page 166 Special Instructions for Brokers...

  • Page 172: Cooperating Systems

    MLS has a cooperating agreement with another KeyBox system. The cooperating system allows agents to access KeyBoxes in other areas. An eKEY can contain up to four system codes in addition to their home system code. The four additional codes allow the agent to access KeyBoxes in four other KeyBox systems.

  • Page 173: Receiving An Update Code For A Cooperating Keybox System

    Once your eKEY contains the system code for a cooperating KeyBox system you must contact the cooperating KeyBox system. The cooperating KeyBox system administrator adds your name, office, and your eKEY into their KIM database which permits you to receive an update code for use in their system. Page 168...

  • Page 174: Accessing Cooperating Advantage Express Keyboxes

    Knowing when to update in Advantage Express systems An UPDATE: # is printed on the back label of your eKEY. That number represents the day of each month that your Key expires for each cooperating Advantage Express system in which you participate.

  • Page 175: Entering Update Codes For Cooperating Keybox Systems

    Entering update codes for cooperating KeyBox systems Once you have obtained the update codes for each cooperating KeyBox system, enter them in your eKEY. See Performing a Manual Update in Chapter 5. For example, you must enter three update codes if you cooperate with three Advantage Express systems.
  • Page 176 2. Select the name of the cooperating Board, Association or MLS in which you participate from the drop down list on the Login screen. This allows you to view information about the update code and KeyBoxes assigned to you in the cooperating SUPRA KeyBox system. Appendix B...

  • Page 177: Keybox Information

    KeyBox Information If an agent on a SUPRA system has KeyBoxes in a cooperating Advantage Express system, he cannot use the SUPRA eSYNC feature to view access information about KeyBoxes in the Advantage Express system. The agent has three methods available to obtain KeyBox activity information.

  • Page 178: Fcc Statements

    Appendix D FCC Statements Consumer Note Regarding the eKEY This device has been tested and complies with Part 15b of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 179 Page 174 FCC Statements...
  • Page 180 Index Caring for the eKEY 11 Caring for the eKEY shell 15 Caring for the eSYNC Cradle 18 Caring for the KeyBox 20 CBS code report 143 AC adapter 24 Channels for stylus 10 Add-on applications 29–32 Characters, Graffiti 40...
  • Page 181 46 eKEY application 57 numbers 44 help 60 punctuation marks 45 navigating 58 tips 42 eKEY docking and retention 16 writing area 9, 40 eKEY receptacle 19 eKEY shell 12 attaching 14 back 13 Hard reset 151...
  • Page 182 maintaining 128 onscreen keyboard 34, 37, 46 viewing 128 Numeric buttons 12 KeyBox information report 130 KeyBox inventory 106 adding 106 KIMnet 3 Obtaining the listing key 62 phone number 54 On button 12 KIMvoice 3, 133 Onscreen keyboard 37, 46 KIMweb 3, 121 Personal listings 101 LED 16...
  • Page 183 Reset writing with 10, 37 eSYNC Cradle 150 SUPRA applications 4 SUPRA handheld computer 150 downloading 127 Reset switch System cradle 17 requirements for Desktop soft- Resetting ware 5 hard reset 151 System requirements 5 location of reset button 150...

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