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Supra Phone User Manual

For iphone
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Summary of Contents for Supra Phone

  • Page 1 ™ User Manual...
  • Page 2 Trademarks and Supra, eKEY, and iBox are registered trademarks of UTC Fire & Security. iPhone is a trademark of patents Apple, Inc., registered in the U.S. and other countries. Google Maps is a trademark of Google Inc.

  • Page 3: Table Of Contents

    Read Activity ....................... 21 View Showing Activity ....................22 Change iBox Settings ....................22 Chapter 4 MLS Listings and Roster .............25 eKEY Professional ......................26 Settings for eKEY Professional ................... 26 Listings ..........................28 Market Area ........................ 28 Update Listings ......................29...
  • Page 4 Showing Activity ................39 Showing Activity ......................40 Voice Report ....................... 40 Showing Notifications Messages ................40 Showings Activity on iPhone ..................42 Disable eKEY Showing Notifications ................43 Update Listing ID ......................43 Chapter 6 Support and Troubleshooting .............44 Support ..........................45 Training Library ......................

  • Page 5: Preface

    Preface This is the eKEY for iPhone User Manual. This document includes an overview of the product and detailed instructions explaining: • how to set up your eKEY software; • how to update your eKEY to access an iBox; •...

  • Page 6: Chapter 1 Introduction

    Chapter 1 Introduction Chapter 1 Introduction This chapter provides an overview of the eKEY software and explains how to set up your eKEY software. In this chapter: Overview ....................2 Requirements ..................2 eKEY software ..................2 eKEY Adapter ..................3 SupraWEB ...................

  • Page 7: Overview

    Chapter 1 Introduction Overview The eKEY software and eKEY Adapter allow you use your iPhone to access Supra iBoxes placed at real estate listings. Requirements • iPhone, iPhone 3G, iPhone 3GS, iPhone 4, iPad 3G, or iPad 2 3G •...

  • Page 8: Ekey Adapter

    The Supra eKEY Adapter provides an infrared signal from your iPhone that can be received by an iBox. The Supra eKEY Adapter has a key ring for easy placement on your key chain, a connector that connects to your iPhone, and an infrared lens used for communicating with iBoxes.

  • Page 9: Ekey Setup

    This section explains how to install the eKEY software onto your iPhone and authorize the applications. Install eKEY Software The eKEY software is installed through the App Store. You must have an iTunes account set up through Apple in order to install the Supra eKEY software.

  • Page 10: Authorize Ekey

    Introduction Authorize eKEY Once the eKEY software is installed, it must be authorized before it can be used. To authorize the eKEY software, you’ll need your 30-digit Authorization code. New eKEY users can obtain an authorization code from the Association/Board/MLS. Existing eKEY users can obtain an authorization code by logging into SupraWEB and selecting the Authorization Code link.

  • Page 11: Audio And Vibrate Settings

    The audio and vibrate feedback in the eKEY software can be disabled. Disabling the audio or vibrate feedback in the eKEY software does not affect other iPhone applications.
  • Page 12 Chapter 1 Introduction 3. Set the Audio Feedback or Vibrate Feedback option. 4. Select Home to return to the eKEY main screen. Figure 5. Disable Audio or Vibrate Feedback...

  • Page 13: Chapter 2 Updating

    Chapter 2 Updating Chapter 2 Updating This chapter explains how to update your eKEY software. In this chapter: Updating ....................9 Manual Update ..................9 Disable Automatic Update ..............11...

  • Page 14: Updating

    Manual Update If your eKEY software is expired and you are in cell coverage, you can do a wireless manual update. 1. Select the eKEY icon to open the eKEY application.
  • Page 15 To obtain an update code from KIMvoice: 1. Call KIM at 1-888-968-4032. 2. When prompted, enter your eKEY serial number and PIN code into the phone, followed by the # sign. 3. Press 1 on the phone for an update code.

  • Page 16: Disable Automatic Update

    4. Select Home to return to the eKEY menu. Figure 8. Disabling Automatic Updates In addition to the automatic update the first time the eKEY software is launched each day, the eKEY software automatically updates and sends showing information immediately after each key container opening and shackle release.

  • Page 17: Chapter 3 Accessing Iboxes

    Call Before Showing (CBS) and accessing cooperating keybox systems. In this chapter: Accessing iBoxes .................. 13 Supra eKEY Adapter ................. 13 Release the Key Container..............14 Place Listing Keys in the iBox ............15 Feedback ................... 15 Showing Hours .................. 16 Call Before Showing (CBS) ...............

  • Page 18: Accessing Iboxes

    The eKEY adapter translates the signal from your iPhone into an infrared signal that can be understood by the iBox. The distance between the eKEY adapter and the infrared lens on the iBox should be less than a foot. Direct sunlight can interfere with the infrared communication, so you may need to shade the area between the eKEY adapter and the iBox.

  • Page 19: Release The Key Container

    5. Point the infrared port on the eKEY Adapter at the infrared lens on the iBox. Note: You have 5 minutes after pressing Begin before you have to aim the eKEY Adapter at the iBox. This gives you an opportunity to enter your PIN in the car and then walk up to the door.

  • Page 20: Place Listing Keys In The Ibox

    Chapter 3 KeyBoxes 6. Upon success, press up on the bottom of the iBox to release the key container. The key container will relock after 30 seconds. 7. If a business card, agent notes, or a listing flyer has been programmed into the iBox, the information displays on your iPhone.

  • Page 21: Showing Hours

    Contact the listing agent to determine if a CBS code is required to open an iBox. If the iBox requires a CBS code, the code must be entered into the eKEY software before releasing the key container and it must be entered each time the key container is released. (See Release the Key on page 13 for more information.)

  • Page 22: Cooperating

    MLS to receive permission to update your eKEY software for their system. Once both of those steps are completed, when your eKEY software does an automatic update, it updates both your primary system and the cooperating system. If you manually update your eKEY software by entering an update code, you must first update it for your primary Association/MLS and then update it for cooperating areas.

  • Page 23: Remove The Shackle

    KeyBoxes 4. Connect your eKEY Adapter to your iPhone if it’s not already connected and select Begin. 5. Point the infrared port on the eKEY Adapter at the infrared lens on the iBox or iBox BT. Figure 14. Open Shackle 6.

  • Page 24: Ibox Inventory

    Chapter 3 KeyBoxes iBox Inventory You can view your iBox inventory by selecting the Inventory icon on the main eKEY screen. View iBox Inventory and Detail Information 1. Select the eKEY icon to open the eKEY application. 2. Select Inventory.

  • Page 25: Delete An Ibox From Your Inventory

    5. Point the infrared port on the eKEY Adapter at the infrared lens on the iBox. The iBox has now been added to your inventory on your eKEY software. The iBox will be added to your inventory at SupraWEB during the next key update. To immediately update your keybox inventory at SupraWEB: 1.

  • Page 26: Read Activity

    4. Connect your eKEY Adapter to your iPhone and select Begin. 5. Point the infrared port on the eKEY Adapter at the infrared lens on the iBox. The showings in the iBox are read and delivered to your iPhone. The number of showings in the iBox are displayed.

  • Page 27: View Showing Activity

    KeyBoxes 6. Select Done to view the showings. 7. Select a showing to view detailed information about the showing. 8. Select the phone number to call the showing agent. Figure 18. Keybox Activity View Showing Activity Once an iBox has been read, the showing activity is stored in the iBox and can be viewed at any time.
  • Page 28 7. Connect your eKEY Adapter to your iPhone and select Begin. 8. Point the infrared port on the eKEY Adapter at the infrared lens on the iBox to have the new settings updated in the iBox.
  • Page 29 Listing agent’s business card information; displayed to eKEY users when they open the iBox Agent Note Notes to the showing agent; displayed to ActiveKEY and eKEY users when they open the iBox Listing Flyer Features or information about the listing; displayed to eKEY users when they open the...

  • Page 30: Chapter 4 Mls Listings And Roster

    This chapter explains how to set up your market area, search and view listings, create saved searches, and search and view the agent roster. In this chapter: eKEY Professional ................26 Settings for eKEY Professional ............26 Listings ....................28 Market Area ..................28 Update Listings .................. 29 View Listings ..................

  • Page 31: Ekey Professional

    MLS Data eKEY Professional The eKEY software allows you to view MLS listing and roster information on your iPhone. There are five additional icons on the eKEY home screen when you subscribe to eKEY Professional: • Listings – Search and view listings • Roster –...
  • Page 32 Chapter 4 MLS Data Figure 21. eKEY Professional Settings 3. Set Download Listings to OFF if you no longer want to download listings to your iPhone. 4. Set Download Roster to OFF if you no longer want to download listings to your iPhone.

  • Page 33: Listings

    Chapter 4 MLS Data Listings With eKEY Professional service, you can view MLS listings on your iPhone. The listing information is downloaded to your iPhone during the first eKEY software update of any given day. Market Area Your market area determines which listings are downloaded and viewable on your iPhone. Before you can view listings on your iPhone, you need to define your market area.

  • Page 34: Update Listings

    6. Select Download to download the listings in your market area to your iPhone. Figure 23. Downloading Listings Update Listings Once you have set up your market area, the listings and roster are updated when the eKEY software updates the first time each day (see Updating on page 9).
  • Page 35 MLS ID. You can also perform a quick search by zip code if the zip code is included in the listing address. To do a quick search of the listings in your market area: 1. Select the eKEY icon to open the eKEY application. 2. Select the Listings icon. 3. Select Quick Search.
  • Page 36 To display listings in your market area that are on the Hotsheet: 1. Select the eKEY icon to open the eKEY application. 2. Select the Hotsheets icon. The Hotsheet listings within your market area are displayed. Note: You can also select the Listings icon and then select Hotsheets.
  • Page 37 Personal listings displays all of your personal listings within the market area you have selected. To display your personal listings: 1. Select the eKEY icon to open the eKEY application. 2. Select the Listings icon. 3. Select My Listings. All of your personal listings within the market area you have selected are displayed.
  • Page 38 Chapter 4 MLS Data Figure 27. Custom Search 5. Select the search button in the upper right corner of the screen. All of the listings within the market area you have selected are displayed. 6. Select a listing to view detailed information. Tip: If your search returns more than 25 records, tap the Load 25 More button at the bottom of the screen.
  • Page 39 Chapter 4 MLS Data Figure 28. Listing Search Results To view details about a particular listing, select the listing. Scroll down to view additional information. Figure 29. Listing Detail View From the detail view you can: • Select an agent name to view detailed information about the agent •...
  • Page 40 Chapter 4 MLS Data • Call the listing agent by selecting the agent’s phone number • Email the listing agent by selecting the agent’s email address Figure 30. Map view Saved Searches Saved searches are custom searches that you have saved. Tapping a saved search runs the search and returns your results.

  • Page 41: Delete Listings

    1. On your iPhone, select the eKEY icon to open the eKEY application. 2. Select Settings. Note: If you have eKEY Professional, the Settings icon is on the second page of icons. 3. Select Delete Listings. 4. Select Yes to confirm deleting listings.

  • Page 42: Roster

    Chapter 4 MLS Data Roster The eKEY software provides a roster of the members in your Association/Board/MLS. The roster data is updated during the first eKEY software update of any given day. View Roster To view the roster: 1. On your iPhone, select the eKEY icon to open the eKEY application.

  • Page 43: Delete Roster

    1. On your iPhone, select the eKEY icon to open the eKEY application. 2. Select Settings. Note: If you have eKEY Professional, the Settings icon is on the second page of icons. 3. Select Delete Roster. 4. Select Yes to confirm deleting the roster.

  • Page 44: Chapter 5 Showing Activity

    Chapter 5 Showing Activity Chapter 5 Showing Activity This chapter explains showing notifications and describes how to view showing activity using the eKEY software. In this chapter: Showing Activity ..................40 Voice Report ..................40 Showing Notifications and Messages ..........40 Showing Activity on iPhone ...............

  • Page 45: Showing Activity

    Showing Activity Showing Activity The eKEY software records the showing information each time you open a key container and sends the information to the Supra network after each showing. As a listing agent, there are several ways to see who has shown your listings. As a showing agent, you can also get a report of how many properties you’ve accessed.
  • Page 46 Figure 34. eKEY Notification Messages and showing notifications can also be viewed later. To view messages: 1. Select the eKEY icon to open the eKEY application. 2. Select Messages. The number of showings displayed is an accumulation of showings at your listings in the last 14 days.

  • Page 47: Showings Activity On Iphone

    Chapter 5 Showing Activity Showings Activity on iPhone If you have eKEY Professional service, showing data is delivered to your eKEY software on your iPhone. To view showing activity on your iPhone: 1. Select the eKEY icon to open the eKEY application.

  • Page 48: Disable Ekey Showing Notifications

    1. Select the eKEY icon to open the eKEY application. 2. Select Settings. Note: If you have eKEY Professional, the Settings icon is on the second page of icons. 3. Turn the eKEY Notifications option off. 4. Select Home to return to the eKEY menu.

  • Page 49: Chapter 6 Support And Troubleshooting

    Chapter 6 Support and Troubleshooting Chapter 6 Support and Troubleshooting This chapter provides information to help you troubleshoot problems and contact technical support in case you need assistance with your eKEY software. In this chapter: Support ....................45 Training Library ......................45...

  • Page 50: Support

    Chapter 6 Support and Troubleshooting Support If you need assistance troubleshooting your eKEY software, support is available from 5 a.m. to 7 p.m. Pacific Time, seven days a week. Website http://www.supraekey.com Email suprasupport@fs.utc.com Telephone 877.699.6787 503.589.8677 To call Support directly from the eKEY software on your iPhone: 1.

  • Page 51: Help Screens

    Chapter 6 Support and Troubleshooting Help Screens Help information is provided in the eKEY software. To access the help information, select the Help icon on the second page of eKEY icon. Figure 39. Help icon In addition, several screens throughout the eKEY software have an shown in the upper right corner.

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