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Summary of Contents for Supra Cell Phone
- Page 1 Supra eKEY ® BlackBerry Products ® User Manual...
- Page 2 Supra and eKEY are registered trademarks of United Technologies Corporation. Bluetooth and the patents Bluetooth logo are trademarks of Bluetooth SIG. BlackBerry and the BlackBerry logo are registered trademarks of Research in Motion (RIM). Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.
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Page 3: Table Of Contents
Table of Contents Preface ..........................v Safety Terms and Symbols ................... v Chapter 1 Introduction ..................1 eKEY Overview ........................2 Requirements ....................... 2 Supra eKEY Application Software ................2 Supra eKEY Fob ......................3 SupraWEB ........................3 KIMvoice ........................3 eKEY Setup ......................... - Page 4 Showing Activity ................33 Showing Activity ......................34 Voice Report ....................... 34 Showing Notifications and Messages ................. 34 Showings Activity on BlackBerry Devices ..............35 Disable eKEY Showing Notifications ................35 Update Listing ID ......................35 Chapter 6 Support and Troubleshooting .............36 Support ..........................
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Page 5: Preface
Preface This Supra eKEY BlackBerry Products User Manual includes an overview of the Supra eKEY application software and detailed instructions explaining: • how to set up the eKEY application software • how to update the eKEY app to access an iBox •... -
Page 6: Chapter 1 Introduction
Introduction Chapter 1 Introduction This chapter provides an overview of the eKEY application software and explains how to set it up on the BlackBerry device. In this chapter: eKEY Overview ..................2 Requirements ..................2 Supra eKEY Application Software ............2 Supra eKEY Fob .................. -
Page 7: Ekey Overview
Introduction eKEY Overview The eKEY application software allows the BlackBerry® phone or tablet to access a Supra iBox placed at real estate listings. There are three (3) different versions of the iBox that may be placed on listings depending upon the Multiple Listing Service (MLS), Association, or Board. -
Page 8: Supra Ekey Fob
Supra eKEY Fob The Supra eKEY Fob is a device used to translate the Bluetooth signal from the BlackBerry device to an infrared signal that can be recognized by the iBox. For more fob pairing information, view the eKEY Fob Instructions packaged with the fob, or follow the manufacturer’s pairing instructions for the specific... -
Page 9: Ekey Setup
This section explains how to install and authorize the eKEY application software. After the software is installed, the eKEY icon is shown in the list of applications on the BlackBerry device. On some devices, the eKEY icon is placed in the Applications or Downloads folder. If the eKEY application is opened in the landscape view (available in some BlackBerry models) some icons may not be visible. -
Page 10: Authorize Ekey
2. Select Activate eKEY. 3. Follow the onscreen prompts and enter the 30-digit Authorization code and press Enter. The eKEY app will use the BlackBerry device to connect, authorize, and update the eKEY app to access iBox devices. Figure 4. Authorize eKEY Screen Customize PIN Customize the PIN code to use with the eKEY software. -
Page 11: Customize Font Size
The eKEY software uses several audio tones along with messages on the screen to communicate the status of iBox operations and alerts the BlackBerry device when a new showing or message is received. If an error occurs, the BlackBerry will vibrate and sound a buzz tone. - Page 12 Chapter 1 Introduction Disable the audio tones in the eKEY software: 1. At the main eKEY screen press the Menu button. 2. Select Settings. 3. Select the Disable Audio Feedback option and a checkmark is placed in the box and a star next to it indicates a change will be made upon saving the settings.
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Page 13: Chapter 2 Updating
Chapter 2 Updating Chapter 2 Updating This chapter explains how to update the eKEY software. In this chapter: Update Overview ..................9 Manual Update ..................9 Automatic Update ................10... -
Page 14: Update Overview
3. Select the BlackBerry Menu. 4. Select Update Key and press the trackpad. If the eKEY software is expired and the BlackBerry device is out of cell/data coverage, manually update by obtaining and entering an update code. Obtain an update code from SupraWEB: 1. -
Page 15: Automatic Update
Obtain an update code from KIMvoice: 1. Call KIM at 1-888-968-4032. 2. Enter the eKEY serial number and PIN code into the BlackBerry, followed by the # sign. 3. Press 1 on the phone for an update code. Enter the update code into the eKEY software: 1. - Page 16 Chapter 2 Updating Figure 9. Disabling Automatic Updates 5. Press the Menu button. 6. Select Save. In addition to the automatic update the first time the eKEY software is opened each day, the eKEY software updates and sends detailed information immediately after each key container opening and shackle release.
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Page 17: Chapter 3 Access Ibox
Chapter 3 Access iBox Chapter 3 Access iBox This chapter explains how to access and manage iBox devices and gives information on Call Before Showing (CBS) and accessing cooperating iBox systems. In this chapter: iBox ......................13 Supra eKEY fob ................. 13 Release the Key Container.............. -
Page 18: Ibox
The eKEY application uses the eKEY Fob as a Bluetooth-to-infrared translator to communicate with classic iBox devices. Some BlackBerry devices may require pairing with the fob. The first time the fob is used, a numeric passkey may be required depending on the BlackBerry model. The numeric passkey is 0000 (four zeros). - Page 19 Figure 11. Supra eKEY Fob Pair the fob with BlackBerry devices: Experiences may vary depending on the model and OS of the BlackBerry device. Read and follow the BlackBerry manufacturer’s instructions on How to Pair Devices for specific information. 1. Open the eKEY application.
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Page 20: Release The Key Container
8. Select the SUPRA KEYBOX. 9. Select Delete Device and Delete. 10. Press the back button and Done. Immediately after obtaining key the BlackBerry connects to the network and sends the showing information. Placing Listing Keys in the iBox The classic iBox key container holds up to three (3) listing keys. The iBox BT and iBox BT LE key containers holds up to five (5) listing keys or two (2) gate cards and two (2) keys. -
Page 21: Feedback
Chapter 3 Access iBox CAUTION: Do not place ID tags, key rings, or loose objects in the key container. They can jam the container. To close the key container, turn the key container to face you, see Figure 13 Key Container. Insert the key container into the bottom of the iBox and push up until it closes. -
Page 22: Showing Hours
Chapter 3 Access iBox Showing Hours iBox devices can be set to allow 24-hour access or timed access for specific hours. To determine the timed access hours preset for iBox devices in the area, contact the Association or MLS. Showing hours are in standard time. If the area observes daylight saving time, the actual access hours are one (1) hour later than the hours set in the iBox during daylight saving time. -
Page 23: Release The Shackle
Chapter 3 Access iBox Release the Shackle Each iBox model has a four-digit shackle code that is used to release the shackle for placing it at a listing or removing it from a listing. Release the shackle on an iBox: Note: For an iBox BT and iBox BT LE, press down on the shackle with one hand while supporting the bottom of the iBox device with the other hand. -
Page 24: Ibox Inventory
Add an iBox to Inventory To receive real-time showing notifications on the BlackBerry device, add the iBox to the inventory and edit the settings in the iBox. The iBox device must be present to add the it to the inventory. -
Page 25: Delete An Ibox From Inventory
The iBox stores a showing record each time the key container is released. The iBox records the date and time the property was shown and the buyer’s agent’s name, key serial number, and phone number. View the showings that are stored in an iBox and display them on the BlackBerry by reading the iBox activity. -
Page 26: View Showing Activity
3. Press the Menu button. 4. Select View Activity. Delete Showing Activity Delete an iBox showing activity stored in the BlackBerry: 1. Select the eKEY icon to open the eKEY application. 2. Select Inventory. 3. Select the iBox from the list. - Page 27 Chapter 3 Access iBox Figure 20. Change iBox Settings a. To change the shackle code, press the trackpad or Enter key on the shackle code and enter the new shackle code and then enter it again to confirm. b. To customize showing hours, press the trackpad or Enter key on Showing Hours and select Timed.
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Page 28: Chapter 4 Mls Listings And Roster
Chapter 4 MLS Listings and Roster Chapter 4 MLS Listings and Roster This chapter explains how to set up the market area, search and view listings, create saved searches, and search and view the agent roster. In this chapter: eDATA ..................... 24 Settings for eKEY Professional ............ -
Page 29: Edata
4. Uncheck Download Listings to stop the listing update during the automatic nightly update. If the BlackBerry has a memory card, select the MLS Storage path to save the listing and roster information to a memory card instead of to the BlackBerry device. -
Page 30: Listings
Chapter 4 MLS Listings and Roster Listings With eKEY Professional service, view MLS listings on the BlackBerry device. The listing information is downloaded to the BlackBerry the next time the eKEY application is opened, once per day. Market Area The market area determines which listings are downloaded and viewable on the BlackBerry. Define the market area first, then view listings on the device. -
Page 31: Update Listings
11. When prompted, update the listings on the BlackBerry device. Note: There is a maximum number of listings to select for the market area depending on the BlackBerry device used. If over this limit, saving to the market area is not possible. Update Listings Once the market area, the listings and roster are updated each night during the automatic update (see “Chapter 2... -
Page 32: Search Listings
Chapter 4 MLS Listings and Roster Search Listings The listings delivered to the BlackBerry device are defined when the market area is set up. To view listings select Listings from the eDATA screen. From this screen: • search by address •... -
Page 33: Advanced Search
Chapter 4 MLS Listings and Roster MLS ID Search To search for listings by MLS ID, enter the listing ID and select Listing ID. Press the trackpad or press Enter to perform the search. Figure 28. MLS ID Search All listings in your market area To display all listings in the se market area, press the Menu button and select Get All. -
Page 34: View Listings
Chapter 4 MLS Listings and Roster A checkmark is shown next to each field when you have entered search criteria for it. To clear the search criteria specified, press the Menu button and Clear All, or highlight the item and press Menu and Clear to clear that item. -
Page 35: Delete Listings
Copy any data in a field by pressing the Menu button and then Copy. The data can then be pasted into a message, address book, memo pad, or other application. Delete Listings Delete listings off of the BlackBerry device: 1. At the main eKEY screen press the Menu button. 2. Select Settings. -
Page 36: Delete Roster
1. At the main eKEY screen press the Menu button. 2. Select Settings. 3. Press the Menu button and select Delete Roster. The roster is deleted from BlackBerry device and memory card if specified in Settings to save the roster to your memory card (see “Settings for eKEY Professional”... - Page 37 Chapter 4 MLS Listings and Roster Figure 35. Enter Profile Criteria 5. Enter a note at the bottom of the search criteria page if desired. 6. Once all the search criteria has been entered select Save. Search for listings that match a profile: 1.
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Page 38: Chapter 5 Showing Activity
In this chapter: Showing Activity ..................34 Voice Report ..................34 Showing Notifications and Messages ..........34 Showings Activity on BlackBerry Devices ......... 35 Disable eKEY Showing Notifications ..........35 Update Listing ID ................35... -
Page 39: Showing Activity
Request an activity report from KIM voice: 1. Call KIM voice at 888-968-4032. 2. On the BlackBerry keypad, enter the eKEY software serial number and PIN code, then press #. 3. Select option 5 from the voice menu. 4. Press 1 for a voice report or 2 for an email report. -
Page 40: Showings Activity On Blackberry Devices
Disable eKEY Showing Notifications Disable the automatic showing notification: 1. Open the eKEY application. 2. Select the BlackBerry Menu button and select Settings. 3. Uncheck the eKEY Notifications option. 4. Select the BlackBerry Menu button and select Save. Update Listing ID Update the listing ID whenever an iBox is placed on a listing or removed from a listing to keep the iBox showing reports accurate. -
Page 41: Chapter 6 Support And Troubleshooting
Chapter 6 Support and Troubleshooting Chapter 6 Support and Troubleshooting This chapter provides information to help troubleshoot problems and contact technical support for assistance with the eKEY software. In this chapter: Support ....................37 Training Library .................. 37 eKEY Serial Number ................. 37 eKEY Software Updates .............. -
Page 42: Support
Telephone 877.699.6787 503.589.8677 Call Support directly from the eKEY software on the BlackBerry device: 1. Open the eKEY application. 2. Select the BlackBerry Menu button and select About. 3. Select the Field Support tab. 4. Select the phone number to Support. -
Page 43: Ekey Software Updates
Chapter 6 Support and Troubleshooting Figure 37. eKEY Serial Number eKEY Software Updates Check for an updated version of the eKEY software: 1. From the main eKEY screen press the Menu button. 2. Select About. 3. Press the Menu trackpad. 4.
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