Roku Streaming Stick; Mhl-Enabled Device Or Roku Streaming Stick - Insignia NS-39D310NA15 User Manual

Roku Streaming Stick

Problem Solution
My TV is not
• Make sure that the Roku
displaying the
video or playing
the audio from
the connected
Roku Streaming
• Make sure that you have access
Stick.
• Make sure that the correct
• Try adjusting the picture
• Some Apps may not work on
My TV is playing
• Make sure that the Roku
the audio from
the connected
Roku Streaming
Stick but is not
displaying the
• Make sure that you have access
video.
• Try adjusting the picture
• Some Apps may not work on
Streaming Stick is securely
connected. See "Connecting a
Roku Streaming Stick" on
page 23.
to a high-speed, wireless
Internet connection.
video input source is selected.
See "Selecting the video input
source" on page 39.
settings on your TV.
your TV, depending on how the
App developer programmed
the App.
Streaming Stick is securely
connected. See "Connecting a
Roku Streaming Stick" on
page 23.
to a high-speed, wireless
Internet connection.
settings on your TV.
your TV, depending on how the
App developer programmed
the App.
www.insigniaproducts.com
NS-39D310NA15 Insignia 39" LED TV
Problem Solution
My TV is
• Make sure that the volume on
displaying the
your TV is turned up and not
video from the
muted.
connected
• Make sure that the Roku
Roku Stream
Streaming Stick is securely
Stick but is not
connected. See
playing the
Roku Streaming
audio.
page 23.
• Make sure that you have access
to a high-speed, wireless
Internet connection.
• Try adjusting the audio settings
on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
• Make sure that you do not have
headphones connected. When
headphones are connected, no
sound comes from the TV
speakers.
• If you are using a home theater
system or sound bar, make sure
it is turn on and is not muted.
• If you are using a home theater
system or sound bar and have
connected with a digital optical
cable, set the Digital
Audio/SPDIF option on the
AUDIO menu to PCM. See the
Digital Audio/SPDIF option in
"Adjusting sound
page 53.
I cannot stream
• Make sure that you have a
Netflix movies
Netflix unlimited streaming
through my
membership. Membership is
Roku Streaming
required to instantly watch
Stick.
movies and TV episodes
streaming from Netflix.
I cannot watch
• Not all channels are available in
all channels
Canada.
through my
Roku Streaming
Stick.

MHL-enabled device or Roku Streaming Stick

Problem Solution
The mobile
• Make sure that the cables are
device does not
securely connected.
charge when
• Make sure that you are using an
connected to
MHL cable. An MHL cable may
the
be difficult to identify. It may
HDMI 2/MHL
look like a micro USB-to-HDMI
jack.
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
"Connecting a
Stick" on
settings" on
73