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Table of Contents
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Summary of Contents for Mitel 5005
- Page 1 USER GUIDE...
- Page 2 3300 ICP - 7.0...
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Page 3: Table Of Contents
Contents ABOUT THE 5005 IP PHONE Telephone Status Indicators Line Keys Tips for Your Comfort and Safety For Users on Resilient 3300 ICP Systems USING YOUR PHONE Adjusting the ringer volume Adjusting the handset receiver volume Adjusting display contrast Programming the Feature Keys... - Page 4 CALL HANDLING Cancel Hold Call Transfer Conference Calls Swap Messaging Callback Callback - Cancel Callback - Cancel All Call Forward Call Forward - Remote Call Forward - End Chaining Call Forward - Override USING OTHER FEATURES Attendant Call Hold - Remote Retrieve Call Pickup Call Park Camp-on...
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Page 5: About The 5005 Ip Phone
Networks 3300 Integrated Communications Platform (ICP) Release 3.1 and later software. Note: The 5005 IP phone is not suitable for direct connection to ANY public telephone network. Connect the phone to a LAN that is attached to a Mitel- manufactured ICP system only. -
Page 6: Telephone Status Indicators
1. Handset 2. Speaker 3. Message Waiting Indicator 4. Display Screen 5. Programmable Feature Keys 6. Numeric Keypad 7. Volume Control 8. Cancel Key 9. Hold Key Telephone Status Indicators Situation: The message waiting indicator is: Line is idle Line is ringing Flashing rapidly Message waiting/Voicemail Flashing slowly... -
Page 7: Line Keys
Line Keys The top-left programmable feature key on your set will automatically be programmed as a LINE key (referred to as either an 'intercom' or 'Prime Line' key). Additional programmable keys can be set up to access other lines so that you can answer or make calls on multiple lines. Programmable keys designated as LINE keys will indicate the status of a line with the key light as follows: Key Status... -
Page 8: For Users On Resilient 3300 Icp Systems
Press the Volume control button. Programming the Feature Keys Programming the feature keys on your 5005 IP phone is done on your computer using the Desktop Tool to access the 3300 ICP on your network. Features such as speed dial keys, programming key definitions and Call Forwarding must be all programmed using the Desktop Tool. -
Page 9: Desktop Stand
Desktop Stand To tilt the 5005 IP phone towards you, it can be mounted on a stand as illustrated below. -
Page 10: Making And Answering Calls
MAKING AND ANSWERING CALLS Making a Call To make a call using the handset: 1. Lift the handset. 2. Dial the number. Note: To use a line other than the primary one assigned to the set, press one of the Line keys before you dial the number. To make a call using a Speed Call key: Lift the handset. -
Page 11: Redial - Saved Number
Redial - Saved Number To save the last number that you manually dialed: 1. Lift handset. 2. Dial **79. To Redial a saved number: 1. Lift handset. 2. Dial *6*. Auto-Answer Auto-Answer lets you answer calls without lifting the handset. When a call arrives, you hear a short ring, followed by the caller's voice. -
Page 12: Call Handling
CALL HANDLING Cancel The Cancel key is a fixed-function key that allows you to cancel the current operation and return to a dial tone. Pressing this key is equivalent to replacing your handset and lifting it up again. When this key is pressed during programming, you are returned to the previous programming step. -
Page 13: Call Transfer
Call Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To retrieve the call, press the switchhook and dial *1. -
Page 14: Swap
The response to a message indication changes depending on whether the caller wants you to call back or if they have left a voice message. Note: For voicemail to work properly with the 5005 IP phone, Call Forward must be activated on the set. See Call Forwarding for more information. -
Page 15: Callback
Callback To leave a callback message at another extension: While listening to ringing or busy tone, press the CALL ME BACK key. The called extension user is informed of the message waiting indication by their Message Indicator flashing and the display screen showing "MESSAGE WAITING". -
Page 16: Call Forward
Call Forward Incoming internal and external calls presented at your extension can be forwarded in the following ways: Call Forward All - forwards all your calls to another destination (extension or external number) without first presenting the calls at your extension. Call Forward No Answer - forwards your calls to another destination when you are busy on another call or away from your desk. -
Page 17: Call Forward - Remote
To cancel individual Call Forward types: 1. Lift the handset. 2. Do one of the following: To cancel the redirect of all calls, dial #8. To cancel the redirect of calls when your telephone is busy, dial **72. To cancel the redirect of calls when you don't answer, dial **74. 3. -
Page 18: Call Forward - End Chaining
Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. -
Page 19: Call Pickup
Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the DIALED CALL PICKUP feature key or dial *6. To answer a call that is ringing at a extension not in your Pickup Group: 1. -
Page 20: Call Park
Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. -
Page 21: Camp-On
Camp-on Camp-on, or Call Waiting, lets you notify someone who is using a telephone that you are waiting to be connected. An attendant may also camp a call onto a busy station. Upon hearing the Camp-on tone, the busy party can either respond or finish the current call. -
Page 22: Directory
Directory The Directory feature provides you with access to the Mitel Networks 6500 Speech-Enabled Applications. This allows you to use voice commands to route calls to people or departments within the 6500 SE Attendant system. You can also make calls to people outside of the company provided their names are listed in your Personal Directory. -
Page 23: Do Not Disturb
Do Not Disturb To activate Do Not Disturb: 1. Lift the handset. 2. Press the DO NOT DISTURB feature key or dial *5. 3. Hang up. To deactivate Do Not Disturb: 1. Lift the handset. 2. Press the DO NOT DISTURB feature key or dial **5. 3. -
Page 24: Direct Paging
Direct Paging Direct Paging allows you to page a party through their telephone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1. -
Page 25: Hot Desking
Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display. -
Page 26: Tag Call
Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities. - Page 28 , ® Trademark of Mitel Networks Corporation. © Copyright 2006, Mitel Networks Corporation. All rights reserved.
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