Automatic Hold :KLOVW LQ FRQYHUVDWLRQ ZLWK DQRWKHU SDUW\ WKLV IHDWXUH DOORZV \RX WR PDNH RU UHFHLYH D FDOO ZLWKRXW SODFLQJ WKH FXUUHQW FDOO RQ KROG ILUVW OPERATION Outgoing Calls To place the current call on Automatic Exclusive Hold and make another call: :KLOVW LQ FRQYHUVDWLRQ ZLWK DQ HVWDEOLVKHG FDOO PDNH DQRWKHU FDOO 7KH FDOOHU SODFHG RQ KROG KHDUV VLOHQFH WRQH RU PXVLF RQ KROG ,3 3KRQHV LI WKH FDOO SODFHG RQ KROG KDV D '66%/) RU /,1( NH\ LW IODVKHV JUHHQ ZLWK KHOG...
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OPERATION 1RWH ,I \RX DFWLYDWH D GLYHUW XVLQJ 6XSHU.H\ DQG D GLYHUVLRQ LV DFWLYH YLD D SURJUDPPHG ',9(57 $// &$//6 NH\ WKH FXUUHQW GLYHUVLRQ LV RYHUULGGHQ DQG YLFH YHUVD Diverting your calls using SuperKey To divert all your calls to another extension or extension group using SuperKey: 3UHVV 6XSHU.H\ &$// ',9(57"...
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Diverting your calls using a programmed key To divert all your calls using a key programmed with a destination extension or extension group number: 3UHVV D VSHFLILF ',9(57 $// &$//6 NH\ 7KH ',9(57 $// &$//6 NH\ OLJKWV VROLG UHG :KHQ \RX OLIW \RXU KDQGVHW \RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW \RX DUH GLYHUWLQJ \RXU FDOOV To divert all your all calls to another extension or extension group using a key which does not have an extension or extension group programmed:...
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OPERATION 1RWH ,I \RX DFWLYDWH D GLYHUVLRQ XVLQJ 6XSHU.H\ DQG D GLYHUVLRQ LV DFWLYH YLD D SURJUDPPHG ',9(57 21 12 $16:(5 25 %86< NH\ WKH FXUUHQW GLYHUVLRQ LV RYHUULGGHQ DQG YLFH YHUVD Diverting your calls using SuperKey To divert your calls to another extension or extension group when your extension is busy or you are unable to answer the call using SuperKey: 3UHVV 6XSHU.H\ &$// ',9(57"...
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Diverting your calls using the feature access code To divert your calls using a feature access code: 'LDO RQH RI WKH IROORZLQJ FRGHV 'LYHUW 1R $QVZHU%XV\ WR DQ ([WHQVLRQ 'LYHUW 1R $QVZHU%XV\ WR DQ ([WHQVLRQ *URXS 'LDO DQ H[WHQVLRQ RU H[WHQVLRQ JURXS QXPEHU RU SUHVV D '66%/) RU DQ (;7(16,21 *5283 NH\ :KHQ \RX OLIW \RXU KDQGVHW \RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW \RX DUH GLYHUWLQJ \RXU...
OPERATION 1RWH ,I \RX DFWLYDWH D GLYHUVLRQ XVLQJ 6XSHU.H\ DQG D GLYHUVLRQ LV DFWLYH YLD D SURJUDPPHG )2//2: 0( NH\ WKH FXUUHQW GLYHUVLRQ LV RYHUULGGHQ DQG YLFH YHUVD Setting up Follow Me using SuperKey To allow your calls to follow you to another extension using SuperKey: 3UHVV 6XSHU.H\ 3UHVV WKH 1H[W VRIWNH\ WR VFUROO GRZQ WKH OLVW XQWLO &$// ',9(57"...
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Setting up Follow Me using the feature access code To enable your calls to follow you to another extension using the Follow Me feature access code: )URP \RXU H[WHQVLRQ GLDO WKH )ROORZ 0H IHDWXUH DFFHVV FRGH 'LDO WKH H[WHQVLRQ QXPEHU RU SUHVV WKH '66%/) NH\ ZKHUH \RX ZLVK WR GLYHUW \RXU FDOOV :KHQ \RX OLIW \RXU KDQGVHW \RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW \RXU FDOOV DUH EHLQJ GLYHUWHG Enabling Follow Me...
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PROGRAMMING <RX FDQ SURJUDP D &$1&(/ 0(66$*( NH\ ZLWK RU ZLWKRXW WKH LQFOXVLRQ RI DQ H[WHQVLRQ QXPEHU 3URJUDP D &$1&(/ 0(66$*( NH\ DV GHVFULEHG XQGHU 3URJUDPPLQJ D 3HUVRQDO .H\ OPERATION Leaving a Message Waiting Indication To leave a message waiting indication after calling an extension which is unanswered or busy: :KLOVW OLVWHQLQJ WR ULQJLQJ RU EXV\ WRQH SUHVV 0HVVDJH To leave a message waiting indication at an extension without calling the extension: :KLOVW \RXU H[WHQVLRQ LV LGOH GLDO WKH 'LUHFWHG 0HVVDJH :DLWLQJ IHDWXUH DFFHVV FRGH ...
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