Mitel 5020 User Manual
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M I T E L N E T W O R K S
5020
IP Phone
USER GUIDE

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Summary of Contents for Mitel 5020

  • Page 1 M I T E L N E T W O R K S 5020 IP Phone USER GUIDE...
  • Page 2 3100 ICP - 4.0...
  • Page 3 I‚‡vprÇ‚Ã8hhqvhÃ8ˆ†‡‚€r…†Ã Uuv†Ã8yh††Ã7Ãqvtv‡hyÃhƒƒh…h‡ˆ†Ãp‚€ƒyvr†Ãv‡uÃ8hhqvhÃ†‡hqh…qÃD8@T"à I‚‡vprÇ‚ÃVTÃ8ˆ†‡‚€r…†Ã Uuv†Ãr„ˆvƒ€r‡Ãuh†ÃirrÃ‡r†‡rqÃhqÃs‚ˆqÇ‚Ãp‚€ƒy’Ðv‡uÇurÃyv€v‡†Ãs‚…ÃhÃ8yh††Ã7Ãqvtv‡hyÃqr‰vprÈ…†ˆh‡Ã‡‚ÃQh…‡Ã $ÂsÇurÃA88ÃSˆyr†ÃUur†rÃyv€v‡†Ãh…rà qr†vtrqǂÅ‚‰vqrÃ…rh†‚hiyrÃ…‚‡rp‡v‚Ãhthv†‡Ãuh…€sˆyÃv‡r…sr…rprÃvÃhÃ…r†vqr‡vhyÃv†‡hyyh‡v‚ÃUuv†Ãr„ˆvƒ€r‡Ãtrr…h‡r†Ȇr†ÃhqÃphÃ…hqvh‡rÃ…hqv‚à s…r„ˆrp’Ãrr…t’ÃhqÃvsÁ‚‡Ãv†‡hyyrqÃhqȆrqÃvÃhpp‚…qhprÐv‡uÇurÃv†‡…ˆp‡v‚Ã€hˆhyÀh’Ãphˆ†rÃuh…€sˆyÃv‡r…sr…rprǂÅhqv‚Ãp‚€€ˆvph‡v‚†à C‚r‰r…Çur…rÃv†Ã‚Ãtˆh…h‡rrÇuh‡Ãv‡r…sr…rprÐvyyÁ‚‡Ã‚ppˆ…ÃvÃhÃh…‡vpˆyh…Ãv†‡hyyh‡v‚ÃDsÇuv†Ãr„ˆvƒ€r‡Ãq‚r†Ãphˆ†rÃuh…€sˆyÃv‡r…sr…rprǂÅhqv‚Â…à ‡ryr‰v†v‚Ã…rprƒ‡v‚ÐuvpuÃphÃirÃqr‡r…€vrqÃi’Lj…vtÇurÃr„ˆvƒ€r‡Ã‚ssÃhqÇurȆr…Ãv†Ãrp‚ˆ…htrqǂDž’Ç‚Ãp‚……rp‡Ã‡urÃv‡r…sr…rprÃi’rÂ…à €‚…rÂsÇurÃs‚yy‚vtÀrh†ˆ…r†)à Sr‚…vr‡Ã‚…Ã…ry‚ph‡rÇurÃ…rprv‰vtÃh‡rhÃà Dp…rh†rÇurÆrƒh…h‡v‚Ãir‡rrÃ‡urÃr„ˆvƒ€r‡ÃhqÃ…rprv‰r…Ãà 8‚rp‡Ã‡urÃr„ˆvƒ€r‡Ãv‡‚ÃhÃ‚ˆ‡yr‡Ã‚ÃhÃpv…pˆv‡Ãqvssr…r‡Ãs…‚€Ã‡uh‡Ã‡‚ÐuvpuÇurÃ…rprv‰r…Ãv†Ãp‚rp‡rqÃà 8‚†ˆy‡Ã‡urÃqrhyr…Â…ÃhÃr‘ƒr…vrprqÃ…hqv‚UWÇrpuvpvhÃs‚…ÃuryƒÃà Uuv†Ãr„ˆvƒ€r‡Ãp‚€ƒyvr†Ãv‡uÃQh…‡Ã%'ÂsÇurÃA88ÃSˆyr†à UurÃuhq†r‡Ãƒ…‚‰vqrqÐv‡uÇuv†Ãr„ˆvƒ€r‡Ãv†Ãurh…vtÃhvqÃp‚€ƒh‡viyrà Uuv†Ãr„ˆvƒ€r‡Ãv†Ã‚‡Ãs‚…Ãp‚rp‡v‚Ã‡‚ÇurÇryrƒu‚rÁr‡‚…x…ÈiyvpÃp‚vÃƒu‚rÆr…‰vprÃD‡Ãv†Ã‚y’Ãs‚…ȆrÐurÃp‚rp‡rqÇ‚ÃHv‡ryÃIr‡‚…x†Ã†’†‡r€†à 1RWH Ã8uhtr†Ã‚…À‚qvsvph‡v‚†Ã‚‡Ãr‘ƒ…r††y’Ãhƒƒ…‚‰rqÃi’ÃHv‡ryÃIr‡‚…x†Ã8‚…ƒ‚…h‡v‚Ã€h’É‚vqÇurȆr…†Ã…vtu‡Ã‡‚ƒr…h‡rÇurÃr„ˆvƒ€r‡à I‚‡vprÇ‚Ã8ˆ†‡‚€r…†ÃvÃ@VÃ8‚ˆ‡…vr†Ã 9@8G6S6UDPIÃPAÃ8PIAPSHDU`à Hv‡ryÃIr‡‚…x†ÃG‡qà Hv‡ryÃ7ˆ†vr††ÃQh…xÃQ‚…‡†xrr‡‡ÃH‚€‚ˆ‡u†uv…rÃIQ!%Ã$`SÃVFà 9rpyh…rÇuh‡Ãs‚…ÇurÃur…rvhs‡r…Àr‡v‚rqÃ…‚qˆp‡Ã‡urÃ…r†ˆ€ƒ‡v‚Ã‚sÃp‚s‚…€v‡’Ðv‡uÇurÃhƒƒyvphiyrÃr††r‡vhyÃ…r„ˆv…r€r‡†Ã‚sÃ9DS@8UDW@à ((($@8ÃPAà UC@Ã@VSPQ@6IÃQ6SGD6H@IUÃSUU@Ã9DS@8UDW@Ã6I9ÃPAÃUC@Ã8PVI8DGÃv†Ãtv‰rà Hv‡ryÃIr‡‚…x†ÃÃ$!ÃDQÃQu‚rà 6’ȁhˆ‡u‚…v“rqÀ‚qvsvph‡v‚Ã‚sÇurÃ…‚qˆp‡Ã‰‚vq†Ã‡uv†Ã9rpyh…h‡v‚à A‚…ÃhÃp‚ƒ’ÂsÇurÂ…vtvhyÆvtrqÃ9rpyh…h‡v‚Ã‚sÃ8‚s‚…€v‡’ÃvÃsˆyyÃp‚s‚…€hprÐv‡uÃ@I#$ #Ãyrh†rÃp‚‡hp‡Ã‡urÃSrtˆyh‡‚…’Ã6ƒƒ…‚‰hy†ÃHhhtr…Ãh‡Ã‡urà hi‚‰rÃhqq…r††à 8‚€ƒyvr†Ãv‡uÃ@I$$!!Ã@I$$!#Ã@I%($Ã...
  • Page 4 Contents INTRODUCTION ABOUT THE DESKTOP TOOL USING YOUR MITEL NETWORKS 5020 IP PHONE <RXU 0LWHO 1HWZRUNV  ,3 3KRQH )L[HG )XQFWLRQ .H\V &XVWRPLVLQJ \RXU 0LWHO 1HWZRUNV  ,3 3KRQH 3URJUDPPLQJ \RXU .H\V $FFRXQW &RGHV $ODUP &DOOV $QVZHU ([WHUQDO &DOO $QVZHU 1H[W &DOO...
  • Page 5 6SOLW 'LYHUW 6\VWHP +ROG 6\VWHP 6SHHG &DOO 1XPEHUV 7KUHH3DUW\ &RQIHUHQFH :LWKKROG ,GHQWLW\ :KR $P ," ADMINISTRATOR FEATURES $GPLQLVWUDWRU ([WHUQDO /LVWHQ $GPLQLVWUDWRU &DOO 0HWHULQJ $GPLQLVWUDWRU 5HPRWH $ODUP &DOOV 1LJKW 6HUYLFH 3KRQHERRN 7LPH DQG 'DWH &KDQJH MITEL NETWORKS 5415 PROGRAMMABLE KEY MODULE LL...
  • Page 6 TIPS FOR YOUR COMFORT AND SAFETY 'RQ W FUDGOH \RXU KDQGVHW 3URWHFW \RXU +HDULQJ $QJOH WKH SKRQH IRU HDVLHU YLHZLQJ GLOSSARY ACCESSING FEATURES FEATURE ACCESS CODES LLL...
  • Page 7 INTRODUCTION 7KLV ([WHQVLRQ 8VHU *XLGH SURYLGHV GHWDLOHG RSHUDWLQJ LQIRUPDWLRQ IRU XVLQJ WKH 0LWHO 1HWZRUNV  ,3 3KRQH RQ WKH 0LWHO 1HWZRUNV  ,QWHJUDWHG &RPPXQLFDWLRQV 3ODWIRUP ,&3  <RX FDQ SHUIRUP DOO WKH IHDWXUHV OLVWHG LQ WKLV 8VHU *XLGH HLWKHU E\ SUHVVLQJ D SURJUDPPHG SHUVRQDO NH\ YLD 6XSHU.H\ RU E\ GLDOOLQJ D IHDWXUH DFFHVV FRGH 6RPH IHDWXUHV PXVW EH HQDEOHG RU FRQILJXUHG E\ \RXU $GPLQLVWUDWRU EHIRUH WKH\ FDQ EH XVHG 7KLV *XLGH LV DUUDQJHG LQ WKH IROORZLQJ VHFWLRQV...
  • Page 8: Using The 5020 Ip Phone In Remote Mode

    &KHFN ZLWK \RXU $GPLQLVWUDWRU WR HQVXUH WKDW WKHVH IHDWXUH DFFHVV FRGHV DUH FRUUHFW IRU \RXU V\VWHP Using the 5020 IP Phone in Remote Mode 5HPRWH 0RGH DOORZV WKH  ,3 3KRQH WR EH XVHG LQ WKH KRPH RU LQ RWKHU ORFDWLRQV DZD\ IURP WKH...
  • Page 9 Your Mitel Networks 5020 IP Phone 7KH 0LWHO 1HWZRUNV  ,3 3KRQH IHDWXUHV GXDO SRUWV ZKLFK DOORZV \RXU 3& DQG WHOHSKRQH WR VKDUH D VLQJOH QHWZRUN FRQQHFWLRQ DQ HDV\WRUHDG GLVSOD\ D 0HVVDJH :DLWLQJ ,QGLFDWRU WKUHH VRIWNH\V QLQH IL[HGIXQFWLRQ NH\V WKLUWHHQ SHUVRQDO NH\V DQG WZR DUURZ NH\V 7KH HDV\WRUHDG GLVSOD\ FRPSULVHV RI D WZROLQH FKDUDFWHU DOSKDQXPHULF /LTXLG &U\VWDO 'LVSOD\...
  • Page 10 Each personal key may be programmed with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
  • Page 11: Fixed Function Keys

    Fixed Function Keys 7KH IROORZLQJ IL[HG IXQFWLRQ NH\V DUH DYDLODEOH RQ \RXU 0LWHO 1HWZRUNV  ,3 3KRQH 7KHVH NH\ IXQFWLRQV FDQQRW EH PRGLILHG RU GHOHWHG SuperKey 8VHG IRU SURJUDPPLQJ IHDWXUHV XQGHU SHUVRQDO NH\V DQG VHWWLQJ XS FDOO GLYHUVLRQV DQG DFFHVVLQJ WKH 3KRQHERRN DOORZLQJ \RX WR PDNH FDOOV IURP WKH 6\VWHP 'LUHFWRU\ DQG \RXU 3HUVRQDO 'LUHFWRU\ Hold 8VHG IRU SODFLQJ DQG UHWULHYLQJ FDOOHUV RQ KROG...
  • Page 12: Ringer Control

    Customising your Mitel Networks 5020 IP Phone 7KH ULQJLQJ KDQGVHW KHDGVHW DQG VSHDNHU YROXPH DUH DOO DGMXVWDEOH DQG VR DUH WKH ULQJLQJ SLWFK DQG WKH GLVSOD\ FRQWUDVW $OO WKH YROXPH VHWWLQJV DUH VHSDUDWH VR FKDQJLQJ RQH GRHV QRW LPSDFW WKH RWKHUV...
  • Page 13 Programming your Keys Programming a Personal Key (YHU\ SHUVRQDO NH\ RQ \RXU 0LWHO 1HWZRUNV  ,3 3KRQH DQG RQ WKH 0LWHO 1HWZRUNV  3URJUDPPDEOH .H\ 0RGXOH LI DWWDFKHG FDQ EH SURJUDPPHG WR VWRUH D IHDWXUH DQG D VSHHG FDOO QXPEHU <RX FDQ SURJUDP NH\V E\ XVLQJ WKH 683(5.(< RQ WKH SKRQH RU E\ XVLQJ WKH 'HVNWRS 7RRO $GGLWLRQDOO\ 3HUVRQDO 6SHHG &DOO QXPEHUV FDQ EH VWRUHG XQGHU D SHUVRQDO NH\ RQ \RXU 0LWHO 1HWZRUNV  ,3 3KRQH DORQJ ZLWK D IHDWXUH WKHVH DUH VWRUHG DW WKH VHFRQGDU\ OHYHO DQG DUH GHVFULEHG LQ PRUH GHWDLO XQGHU 3HUVRQDO 6SHHG &DOOV...
  • Page 14 To program a personal key:  3UHVV 6XSHU.H\  3UHVV WKH 1H[W VRIWNH\ UHSHDWHGO\ XQWLO 3(5621$/ .(<6" LV GLVSOD\HG  3UHVV WKH <HV VRIWNH\  3UHVV WKH NH\ WR EH SURJUDPPHG RQ \RXU 0LWHO 1HWZRUNV  ,3 3KRQH RU 0LWHO 1HWZRUNV 3URJUDPPDEOH .H\ 0RGXOH  ,I D IHDWXUH RU VSHHG FDOO LV DOUHDG\ VWRUHG XQGHU WKH VHOHFWHG NH\ LW LV GLVSOD\HG ZLWK WKH RSWLRQ WR &KDQJH RU &OHDU WKH NH\...
  • Page 15 7DEOH  '66%/) .H\ 6WDWXV RQ D  3.0 .H\ 6WDWXV ([SODQDWLRQ 7KH H[WHQVLRQ LV EXV\ RIIKRRN KDV VHW 'R 1RW 'LVWXUE RU \RX DUH FRQQHFWHG WR WKH H[WHQVLRQ SURJUDPPHG XQGHU WKLV NH\ 8QOLW 7KH H[WHQVLRQ LV LGOH )ODVKLQJ ZLWK ULQJLQJ FDGHQFH ([WHQVLRQ LV ULQJLQJ )ODVKLQJ ZLWK KHOG FDGHQFH ([WHQVLRQ KDV EHHQ SODFHG RQ 6\VWHP +ROG RU WKH H[WHQVLRQ XVHU KDV SODFHG D FDOO RQ 6\VWHP +ROG DQG WKH FDOO FDQ EH SLFNHG XS RU \RX...
  • Page 16 To program an EXTENSION GROUP key:  3UHVV 6XSHU.H\  3UHVV WKH 1H[W VRIWNH\ XQWLO 3(5621$/ .(<6" LV GLVSOD\HG  3UHVV WKH <HV VRIWNH\  3UHVV WKH NH\ WR EH SURJUDPPHG ,I D IHDWXUH LV DOUHDG\ VWRUHG XQGHU WKH VHOHFWHG NH\ WKH H[LVWLQJ IHDWXUH LV GLVSOD\HG ZLWK WKH RSWLRQ WR &KDQJH RU &OHDU WKH NH\  3UHVV WKH &KDQJH VRIWNH\  3UHVV WKH 1H[W VRIWNH\ UHSHDWHGO\ WR VFUROO GRZQ WKH OLVW RI IHDWXUHV XQWLO (;7(16,21 *5283 LV...
  • Page 17 To program a LINE key:  3UHVV 6XSHU.H\  3UHVV WKH 1H[W VRIWNH\ XQWLO 3(5621$/ .(<6" LV GLVSOD\HG  3UHVV WKH <HV VRIWNH\  3UHVV WKH NH\ WR EH SURJUDPPHG ,I D IHDWXUH LV DOUHDG\ VWRUHG XQGHU WKH VHOHFWHG NH\ WKH H[LVWLQJ IHDWXUH LV GLVSOD\HG ZLWK WKH RSWLRQ WR &KDQJH RU &OHDU WKH NH\  3UHVV WKH &KDQJH VRIWNH\  3UHVV WKH 1H[W VRIWNH\ UHSHDWHGO\ WR VFUROO GRZQ WKH OLVW RI IHDWXUHV XQWLO /,1( LV GLVSOD\HG...
  • Page 18 To program a LINE GROUP key:  3UHVV 6XSHU.H\  3UHVV WKH 1H[W VRIWNH\ XQWLO 3(5621$/ .(<6" LV GLVSOD\HG  3UHVV WKH <HV VRIWNH\  3UHVV WKH NH\ WR EH SURJUDPPHG ,I D IHDWXUH LV DOUHDG\ VWRUHG XQGHU WKH VHOHFWHG NH\ WKH H[LVWLQJ IHDWXUH LV GLVSOD\HG ZLWK WKH RSWLRQ WR &KDQJH RU &OHDU WKH NH\  3UHVV WKH &KDQJH VRIWNH\  3UHVV WKH 1H[W VRIWNH\ UHSHDWHGO\ WR VFUROO GRZQ WKH OLVW RI IHDWXUHV XQWLO /,1( *5283 LV...
  • Page 19: Account Codes

    Account Codes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
  • Page 20: Alarm Calls

    Allocating an Account Code to a Call in Progress ,I \RX ZLVK WR FKDQJH WKH DFFRXQW FRGH DVVRFLDWHG ZLWK DQ LQFRPLQJ RU RXWJRLQJ FDOO SHUKDSV D FDOO KDV EHHQ WUDQVIHUUHG WR \RX IURP D GHSDUWPHQW ZLWK D GLIIHUHQW DFFRXQW FRGH \RX PD\ DVVLJQ D GLIIHUHQW DFFRXQW FRGH ZKLOVW FRQQHFWHG WR WKH FDOO ,Q WKLV ZD\ QXPHURXV DFFRXQW FRGHV FDQ EH DVVRFLDWHG ZLWK RQH FDOO If you have an ACCOUNT CODE key programmed with a specific account code:...
  • Page 21: Answer External Call

    Answer External Call ,I \RX ZDQW WR DQVZHU H[WHUQDO FDOOV LQ WKH RUGHU WKDW WKH\ DUULYH DW \RXU H[WHQVLRQ \RX QHHG WR SURJUDP DQ $16:(5 (;7(51$/ NH\ <RX DQVZHU WKH LQFRPLQJ FDOO E\ SUHVVLQJ WKH IODVKLQJ SUH SURJUDPPHG $16:(5 (;7(51$/ NH\ <RXU $16:(5 (;7(51$/ NH\ FRQWLQXHV WR IODVK XQWLO DOO LQFRPLQJ H[WHUQDO FDOOV KDYH EHHQ DQVZHUHG PROGRAMMING 3URJUDP WKH $16:(5 (;7(51$/ NH\ DV GHVFULEHG XQGHU 3URJUDPPLQJ \RXU .H\V...
  • Page 22: Auto Answer

    Auto Answer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
  • Page 23: Automatic Hold

    Automatic Hold :KLOVW LQ FRQYHUVDWLRQ ZLWK DQRWKHU SDUW\ WKLV IHDWXUH DOORZV \RX WR PDNH RU UHFHLYH D FDOO ZLWKRXW SODFLQJ WKH FXUUHQW FDOO RQ KROG ILUVW OPERATION Outgoing Calls To place the current call on Automatic Exclusive Hold and make another call: :KLOVW LQ FRQYHUVDWLRQ ZLWK DQ HVWDEOLVKHG FDOO PDNH DQRWKHU FDOO 7KH FDOOHU SODFHG RQ KROG KHDUV VLOHQFH WRQH RU PXVLF RQ KROG  ,3 3KRQHV  LI WKH FDOO SODFHG RQ KROG KDV D '66%/) RU /,1( NH\ LW IODVKHV JUHHQ ZLWK KHOG...
  • Page 24 Broker’s Call (Shuttle) 7KLV IHDWXUH HQDEOHV \RX WR SODFH D FDOO RQ KROG GLDO DQRWKHU QXPEHU WDON WR WKH VHFRQG SDUW\ DQG WKHQ DOWHUQDWH EHWZHHQ WKH WZR SDUWLHV E\ SUHVVLQJ WKH 6+877/( NH\ $W QR WLPH GXULQJ WKH XVH RI WKLV IHDWXUH FDQ WKH WZR SDUWLHV FRQYHUVH ZLWK HDFK RWKHU XQOHVV \RX KDQJ XS ILUVW 7R NHHS WKH SDUWLHV IURP FRQYHUVLQJ HQVXUH WKDW RQH WKHP KDQJV XS EHIRUH \RX GR 1RWH <RX FDQ DOWHUQDWH EHWZHHQ WKH WZR SDUWLHV DQ\ QXPEHU RI WLPHV...
  • Page 25: Call Park

    Call Park 7KLV IHDWXUH DOORZV \RX WR DQVZHU DQ H[WHUQDO FDOO DQG SODFH LW LQ D W\SH RI KROG ZKLFK HQDEOHV DQ\RQH RQ WKH V\VWHP WR UHWULHYH LW <RX LQIRUP DQRWKHU H[WHQVLRQ XVHU WKDW D FDOO LV ZDLWLQJ WR EH DQVZHUHG RQ D VSHFLILF OLQH XVLQJ WKH ([WHQVLRQ 3DJLQJ IHDWXUH 7KH H[WHQVLRQ XVHU SLFNV XS WKH FDOO E\ GLDOOLQJ WKH &DOO 3DUN 3LFNXS IHDWXUH DFFHVV FRGH  IROORZHG E\ WKH VSHFLILHG OLQH QXPEHU 5HIHU WR &DOO 3DUN 3LFNXS IRU PRUH LQIRUPDWLRQ RQ UHWULHYLQJ D SDUNHG FDOO DQG WR ([WHQVLRQ 3DJLQJ IRU...
  • Page 26 Call Park Pick-up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
  • Page 27 Call Status Information <RXU /&' SURYLGHV LQIRUPDWLRQ OLVWHG EHORZ DERXW WKH VWDWXV RI \RXU H[WHQVLRQ DQG RI WKH FXUUHQW FDOO .H\ 6WDWXV ([SODQDWLRQ $/$50 &$// 5,1*,1* $Q DODUP FDOO LV ULQJLQJ DW \RXU H[WHQVLRQ $/$50 &$// $16:(5(' <RX KDYH DQVZHUHG DQ DODUP FDOO %&$67 )520 (;7 [[[[ <RX DUH UHFHLYLQJ D EURDGFDVW PHVVDJH IURP WKH GLVSOD\HG H[WHQVLRQ %52$'&$67 $//...
  • Page 28 Call Store 7KLV IHDWXUH DOORZV \RX WR SODFH D FDOO RQ KROG XQGHU D NH\ DQG OHDYH LW RQ KROG IRU D OHQJWK RI WLPH GHWHUPLQHG E\ V\VWHP SURJUDPPLQJ <RX FDQ SURJUDP XS WR  6725( NH\V RQ \RXU H[WHQVLRQ 1RWHV  7KH IXOO FRPSOHPHQW RI 6725( NH\V FDQ RQO\ EH DFKLHYHG LI \RX KDYH D 0LWHO 1HWZRUNV  3URJUDPPDEOH .H\ 0RGXOH DWWDFKHG...
  • Page 29: Call Transfer

    Call Transfer 7KLV IHDWXUH DOORZV \RX WR PRYH D FDOO IURP \RXU H[WHQVLRQ WR DQRWKHU OPERATION To make an announced transfer:  :KLOVW LQ FRQYHUVDWLRQ ZLWK DQ HVWDEOLVKHG FDOO SUHVV 7UDQV&RQI <RX KHDU GLDO WRQH  3UHVV D '66%/) NH\ RU GLDO WKH H[WHQVLRQ QXPEHU RU H[WHUQDO QXPEHU <RX KHDU ULQJLQJ WRQH  ,I WKH H[WHQVLRQ XVHU RU H[WHUQDO FDOOHG SDUW\ DQVZHUV VSHDN WR WKH FDOOHG SDUW\ DQG DVN WKHP LI WKH\ ZLVK WR WDNH WKH FDOO...
  • Page 30 Calls For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
  • Page 31 Directed Call Pick-up 7KLV IHDWXUH DOORZV \RX WR SLFN XS D FDOO ZKLFK LV ULQJLQJ DW DQRWKHU H[WHQVLRQ ZKLFK LV QRW LQ \RXU SLFN XS JURXS ,I WKHUH LV PRUH WKDQ RQH FDOO ULQJLQJ DW DQ H[WHQVLRQ ZKHQ \RX DFWLYDWH WKLV IHDWXUH WKH FDOO ZLWK WKH KLJKHVW SULRULW\ LV DQVZHUHG WKDW LV DQ H[WHUQDO FDOO ZLOO DOZD\V EH DQVZHUHG EHIRUH DQ LQWHUQDO RU UHYHUWHG FDOO 1RWH <RXU $GPLQLVWUDWRU FDQ VHWXS WKH V\VWHP VR WKDW D VLQJOHGLJLW FDQ EH XVHG WR SLFNXS WKH FDOO...
  • Page 32 Divert All Calls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
  • Page 33 OPERATION 1RWH ,I \RX DFWLYDWH D GLYHUW XVLQJ 6XSHU.H\ DQG D GLYHUVLRQ LV DFWLYH YLD D SURJUDPPHG ',9(57 $// &$//6 NH\ WKH FXUUHQW GLYHUVLRQ LV RYHUULGGHQ DQG YLFH YHUVD Diverting your calls using SuperKey To divert all your calls to another extension or extension group using SuperKey:  3UHVV 6XSHU.H\ &$// ',9(57"...
  • Page 34 Diverting your calls using a programmed key To divert all your calls using a key programmed with a destination extension or extension group number: 3UHVV D VSHFLILF ',9(57 $// &$//6 NH\ 7KH ',9(57 $// &$//6 NH\ OLJKWV VROLG UHG :KHQ \RX OLIW \RXU KDQGVHW \RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW \RX DUH GLYHUWLQJ \RXU FDOOV To divert all your all calls to another extension or extension group using a key which does not have an extension or extension group programmed:...
  • Page 35 Divert on No Answer or Busy 7KLV IHDWXUH DOORZV \RX WR GLYHUW \RXU FDOOV WR D QRPLQDWHG H[WHQVLRQ RU H[WHQVLRQ JURXS ZKHQ \RX DUH EXV\ RQ DQRWKHU FDOO RU \RX DUH XQDEOH WR DQVZHU WKH FDOO ,I \RX DOZD\V GLYHUW \RXU FDOOV WR WKH VDPH H[WHQVLRQ RU H[WHQVLRQ JURXS \RX FDQ SURJUDP WKH ',9(57 21 12 $16:(5 25 %86<...
  • Page 36 OPERATION 1RWH ,I \RX DFWLYDWH D GLYHUVLRQ XVLQJ 6XSHU.H\ DQG D GLYHUVLRQ LV DFWLYH YLD D SURJUDPPHG ',9(57 21 12 $16:(5 25 %86< NH\ WKH FXUUHQW GLYHUVLRQ LV RYHUULGGHQ DQG YLFH YHUVD Diverting your calls using SuperKey To divert your calls to another extension or extension group when your extension is busy or you are unable to answer the call using SuperKey:  3UHVV 6XSHU.H\ &$// ',9(57"...
  • Page 37 Diverting your calls using the feature access code To divert your calls using a feature access code:  'LDO RQH RI WKH IROORZLQJ FRGHV „   'LYHUW 1R $QVZHU%XV\ WR DQ ([WHQVLRQ „   'LYHUW 1R $QVZHU%XV\ WR DQ ([WHQVLRQ *URXS  'LDO DQ H[WHQVLRQ RU H[WHQVLRQ JURXS QXPEHU RU SUHVV D '66%/) RU DQ (;7(16,21 *5283 NH\ :KHQ \RX OLIW \RXU KDQGVHW \RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW \RX DUH GLYHUWLQJ \RXU...
  • Page 38: Do Not Disturb (Dnd)

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  • Page 39 Doorphone Operation 7KLV IHDWXUH DOORZV RQH H[WHQVLRQ RQ WKH V\VWHP WR DQVZHU WKH 'RRUSKRQH ,QWHUFRP :KHQ VRPHRQH ZDQWV WR HQWHU \RXU H[WHQVLRQ ULQJV WKH DVVRFLDWHG 'RRUSKRQH '66%/) NH\ IODVKHV DQG WKH QXPEHU RI WKH 'RRUSKRQH H[WHQVLRQ LV GLVSOD\HG $IWHU DQVZHULQJ WKH FDOO \RX DUH FRQQHFWHG WR WKH 'RRUSKRQH ,QWHUFRP 3UHVV WKH '225 23(1 NH\ WR RSHQ WKH GRRU 1RWHV  $ '225 23(1 NH\ FDQ RQO\ EH SURJUDPPHG RQ WKH H[WHQVLRQ ZKLFK LV VHW XS WR DQVZHU WKH...
  • Page 40: Exclusive Hold

    Exclusive Hold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
  • Page 41: Extension Paging

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  • Page 42: External Call Waiting Tone

    External Call Waiting Tone 7KLV IHDWXUH HQDEOHV RU GLVDEOHV &DOO :DLWLQJ WRQH RQ \RXU H[WHQVLRQ :KHQ HQDEOHG D VKRUW EXUVW RI WRQH LV JHQHUDWHG ZKHQ DQ H[WHUQDO FDOO DUULYHV DW \RXU H[WHQVLRQ DQG \RXU H[WHQVLRQ LV EXV\ :KHQ &DOO :DLWLQJ WRQH LV KHDUG \RX FDQ OHDYH WKH LQFRPLQJ FDOO XQDQVZHUHG XQWLO \RX KDYH ILQLVKHG WKH FXUUHQW FDOO RU SODFH WKH FXUUHQW FDOO RQ KROG DQG DQVZHU WKH QHZ FDOO OPERATION To enable Call Waiting tone:...
  • Page 43 External Divert 7KLV IHDWXUH DOORZV \RX WR GLYHUW \RXU LQFRPLQJ FDOOV WR DQ H[WHUQDO GHVWLQDWLRQ IRU H[DPSOH D PRELOH SKRQH RU \RXU KRPH QXPEHU 7KLV IHDWXUH FDQ EH VHWXS XVLQJ &$// ',9(57 XQGHU 6XSHU.H\ DQG GRHV QRW KDYH WR EH SURJUDPPHG XQGHU D SHUVRQDO NH\ 5HIHU WR WKH RSHUDWLRQ GHVFULEHG EHORZ 1RWHV  7KLV IHDWXUH LV QRW DYDLODEOH DW DOO H[WHQVLRQV SOHDVH FRQWDFW \RXU $GPLQLVWUDWRU LI \RX UHTXLUH WKLV...
  • Page 44 Diverting your calls using SuperKey To divert all your calls to an external destination using SuperKey:  3UHVV 6XSHU.H\  3UHVV WKH 1H[W VRIWNH\ UHSHDWHGO\ XQWLO &$// ',9(57" LV GLVSOD\HG  3UHVV WKH 1H[W VRIWNH\ XQWLO 5(027( $/:$<6 LV GLVSOD\HG  3UHVV WKH 5HYLHZ VRIWNH\ ,I SURJUDPPHG 5$ LV GLVSOD\HG DORQJ ZLWK D WDUJHW H[WHUQDO QXPEHU ,I D WDUJHW H[WHUQDO QXPEHU LV GLVSOD\HG SUHIL[HG ZLWK DQ DVWHULVN LW LQGLFDWHV WKDW D GLYHUVLRQ LV...
  • Page 45 Cancelling To cancel External Diverting using SuperKey:  3UHVV 6XSHU.H\  3UHVV WKH 1H[W VRIWNH\ WR VFUROO GRZQ WKH OLVW XQWLO &$// ',9(57" LV GLVSOD\HG  3UHVV WKH <HV VRIWNH\ WR VHOHFW WKH IHDWXUH  3UHVV WKH 1H[W VRIWNH\ XQWLO 5(027( $/:$<6 LV GLVSOD\HG  3UHVV WKH 5HYLHZ VRIWNH\ 5$ LV GLVSOD\HG ZLWK WKH H[WHUQDO QXPEHU DQG DQ DVWHULVN  3UHVV WKH &KDQJH VRIWNH\...
  • Page 46 Follow Me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
  • Page 47: Extension Number

    OPERATION 1RWH ,I \RX DFWLYDWH D GLYHUVLRQ XVLQJ 6XSHU.H\ DQG D GLYHUVLRQ LV DFWLYH YLD D SURJUDPPHG )2//2: 0( NH\ WKH FXUUHQW GLYHUVLRQ LV RYHUULGGHQ DQG YLFH YHUVD Setting up Follow Me using SuperKey To allow your calls to follow you to another extension using SuperKey:  3UHVV 6XSHU.H\  3UHVV WKH 1H[W VRIWNH\ WR VFUROO GRZQ WKH OLVW XQWLO &$// ',9(57"...
  • Page 48 Setting up Follow Me using the feature access code To enable your calls to follow you to another extension using the Follow Me feature access code:  )URP \RXU H[WHQVLRQ GLDO WKH )ROORZ 0H IHDWXUH DFFHVV FRGH   'LDO WKH H[WHQVLRQ QXPEHU RU SUHVV WKH '66%/) NH\ ZKHUH \RX ZLVK WR GLYHUW \RXU FDOOV :KHQ \RX OLIW \RXU KDQGVHW \RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW \RXU FDOOV DUH EHLQJ GLYHUWHG Enabling Follow Me...
  • Page 49 Follow Me (I’m Here) 7KLV IHDWXUH HQDEOHV \RX WR SXOO FDOOV IURP \RXU XVXDO H[WHQVLRQ WR WKH H[WHQVLRQ DW ZKLFK \RX DUH FXUUHQWO\ ZRUNLQJ <RX FDQ XVH WKLV IHDWXUH WR HQVXUH WKDW \RXU FDOOV FRQWLQXH WR IROORZ \RX ZKHQ \RX DUH ZRUNLQJ DW YDULRXV GHVNV ZLWKLQ \RXU RIILFH 1RWH $ )ROORZ 0H , P +HUH UHTXHVW LV QRW DOORZHG LI WKH SXOOHGIURP H[WHQVLRQ GRHV QRW KDYH WKH )ROORZ 0H IHDWXUH HQDEOHG RU DFWLYH...
  • Page 50: Group Listen

    Group Call Pick-up 7KLV IHDWXUH DOORZV \RX WR SLFN XS DQ LQFRPLQJ FDOO ZKLFK LV ULQJLQJ DW DQRWKHU H[WHQVLRQ LQ \RXU SLFN XS JURXS ,I WKHUH LV PRUH WKDQ RQH H[WHQVLRQ ULQJLQJ LQ \RXU SLFNXS JURXS \RX DQVZHU WKH FDOO ZLWK WKH KLJKHVW SULRULW\ WKDW LV DQ H[WHUQDO FDOO WDNHV SULRULW\ RYHU DQ LQWHUQDO FDOO $ SLFNXS JURXS LV D JURXS RI H[WHQVLRQV ZKLFK ZKHQ RQH H[WHQVLRQ ULQJV RWKHU H[WHQVLRQ XVHUV LQ WKH JURXS FDQ SLFNXS WKH FDOO LI IRU H[DPSOH WKH H[WHQVLRQ XVHU LV DEVHQW 5HIHU WR \RXU...
  • Page 51: Handsfree Operation

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  • Page 52: Headset Operation

    Handsfree Paging 7KLV IHDWXUH HQDEOHV \RX WR DQVZHU DQ H[WHQVLRQ SDJH ZKLOH RSHUDWLQJ \RXU H[WHQVLRQ KDQGVIUHH :KHQ DQRWKHU H[WHQVLRQ XVHU SDJHV \RXU H[WHQVLRQ D WZRZD\ FRQQHFWLRQ LV DXWRPDWLFDOO\ HVWDEOLVKHG OPERATION To setup your extension for handsfree paging: 3UHVV 0LFURSKRQH <RXU 0LFURSKRQH NH\ OLJKWV VROLG UHG :KHQ \RX UHFHLYH D SDJH IURP DQRWKHU H[WHQVLRQ XVHU D WZRZD\ FRQQHFWLRQ LV HVWDEOLVKHG <RX FDQ HQG WKH FDOO E\ SUHVVLQJ 6SHDNHU <RXU H[WHQVLRQ UHPDLQV LQ KDQGVIUHH PRGH XQWLO \RX SUHVV 0LFURSKRQH D VHFRQG WLPH...
  • Page 53: Immediate Divert

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  • Page 54 Intrude 7KLV IHDWXUH DOORZV \RX WR HQWHU DQ HVWDEOLVKHG FDOO DQG VSHDN WR WKH SDUWLHV LQYROYHG \RXU HQWU\ LV DQQRXQFHG E\ D ZDUQLQJ WRQH WKDW DOO SDUWLHV FDQ KHDU 7KH DYDLODELOLW\ RI WKLV IHDWXUH GHSHQGV RQ WKH ,QWUXGH 3ULRULW\ DVVLJQHG WR \RXU H[WHQVLRQ &KHFN ZLWK \RXU $GPLQLVWUDWRU You cannot intrude on an extension which has: 683(5 LQWUXGH SULRULW\...
  • Page 55 Speaking to Party "B" only After intruding into a conversation: ,I \RX KDYH D '66%/) RU /,1( NH\ IRU 3DUW\ %  SUHVV WKLV NH\ <RX DUH FRQQHFWHG WR 3DUW\ %  3DUW\ $ LV SODFHG RQ KROG DQG LI VHWXS 3DUW\ $ KHDUV PXVLF RQ KROG RU WRQH ,I SURJUDPPHG \RXU ,1758'( NH\ H[WLQJXLVKHV ,QWUXGH WRQH LV UHPRYHG DQG \RXU /&' UHWXUQV WR QRUPDO...
  • Page 56: Last Call Duration Display

    Key Click Control 7KLV IHDWXUH HQDEOHV \RX WR VLOHQFH WKH WRQH FOLFN \RX KHDU ZKHQ \RX SUHVV D NH\ RQ WKH NH\SDG OPERATION To enable or disable key clicks: :KLOH \RXU H[WHQVLRQ LV LGOH GLDO  IROORZHG  WR HQDEOH RU  WR GLVDEOH WKH FOLFNV Last Call Duration Display 7KLV IHDWXUH HQDEOHV WKH GXUDWLRQ RI WKH ODVW H[WHUQDO FDOO WKDW ZDV PDGH IURP \RXU H[WHQVLRQ WR EH GLVSOD\HG RQ \RXU H[WHQVLRQ V /&'...
  • Page 57: List Of Calls

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  • Page 58 Manager/Secretary (Absent/Present) Operation 7KLV IHDWXUH HQDEOHV \RXU H[WHQVLRQ WR EH QRPLQDWHG DV D 6HFUHWDU\ RU 0DQDJHU H[WHQVLRQ $ 6HFUHWDU\ H[WHQVLRQ FDQ VHUYH RQH RU PRUH 0DQDJHU H[WHQVLRQV (DFK H[WHQVLRQ PXVW KDYH DQ $%6(1735(6(17 NH\ DQG WKH 6HFUHWDU\ H[WHQVLRQ PXVW DOVR KDYH D &$//6 )25 NH\ ,I D 6HFUHWDU\ KDV RQO\ RQH 0DQDJHU WKH 0DQDJHU H[WHQVLRQ VKRXOG DOVR KDYH D &$//6 )25 NH\ SURJUDPPHG ZLWK WKH 6HFUHWDU\ V H[WHQVLRQ QXPEHU :KHQ D 0DQDJHU SUHVVHV WKH $%6(1735(6(17 NH\ DOO FDOOV DUH GLYHUWHG WR WKH DVVRFLDWHG...
  • Page 59 PROGRAMMING 1RWH <RX PXVW KDYH D SUHSURJUDPPHG $%6(1735(6(17 NH\ VHWXS RQ \RXU H[WHQVLRQ WR XVH WKLV IHDWXUH 3URJUDP DQ $%6(1735(6(17 NH\ DV GHVFULEHG XQGHU 3URJUDPPLQJ D 3HUVRQDO .H\3URJUDP D &$//6 )25 NH\ DV GHVFULEHG XQGHU &DOOV )RU OPERATION If you are a Manager and wish to divert your calls to your Secretary’s extension: 3UHVV WKH $%6(1735(6(17 NH\ <RXU $%6(1735(6(17 NH\ OLJKWV VROLG UHG LQGLFDWLQJ WKDW \RX DUH GLYHUWLQJ \RXU FDOOV 5HSHDWHGO\ SUHVVLQJ WKH $%6(1735(6(17 NH\ WRJJOHV EHWZHHQ SODFLQJ \RXU H[WHQVLRQ LQ DEVHQW...
  • Page 60: Message Waiting

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  • Page 61 PROGRAMMING <RX FDQ SURJUDP D &$1&(/ 0(66$*( NH\ ZLWK RU ZLWKRXW WKH LQFOXVLRQ RI DQ H[WHQVLRQ QXPEHU 3URJUDP D &$1&(/ 0(66$*( NH\ DV GHVFULEHG XQGHU 3URJUDPPLQJ D 3HUVRQDO .H\ OPERATION Leaving a Message Waiting Indication To leave a message waiting indication after calling an extension which is unanswered or busy: :KLOVW OLVWHQLQJ WR ULQJLQJ RU EXV\ WRQH SUHVV 0HVVDJH To leave a message waiting indication at an extension without calling the extension:  :KLOVW \RXU H[WHQVLRQ LV LGOH GLDO WKH 'LUHFWHG 0HVVDJH :DLWLQJ IHDWXUH DFFHVV FRGH ...
  • Page 62 Messaging <RX FDQ SURJUDP \RXU H[WHQVLRQ WR GLVSOD\ D PHVVDJH DW D FDOOLQJ H[WHQVLRQ WKH PHVVDJH UHPDLQV RQ WKH FDOOLQJ H[WHQVLRQ V /&' IRU WKH GXUDWLRQ RI ULQJLQJ DQG LV FOHDUHG ZKHQ WKH FDOOHU KDQJV XS RU \RX DQVZHU WKH FDOO 0VJ 1R 0HVVDJH $:$<...
  • Page 63: Night Service

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  • Page 64: Night Service Pick-Up

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  • Page 65 Personal Speed Calls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
  • Page 66 To program a Personal Speed Call as a secondary feature:  3UHVV 6XSHU.H\  3UHVV WKH 1H[W VRIWNH\ XQWLO 3(5621$/ .(<6" LV GLVSOD\HG  3UHVV WKH <HV VRIWNH\  3UHVV 6KLIW IROORZHG E\ WKH SHUVRQDO NH\ RU NH\SDG NH\ XQGHU ZKLFK WKH QXPEHU LV EH VWRUHG ,I D SHUVRQDO VSHHG GLDO QXPEHU LV DOUHDG\ VWRUHG XQGHU WKH VHOHFWHG NH\ WKH H[LVWLQJ QXPEHU LV GLVSOD\HG ZLWK WKH RSWLRQ WR FKDQJH RU HUDVH WKH QXPEHU  3UHVV WKH &KDQJH VRIWNH\...
  • Page 67 PIN Codes <RXU $GPLQLVWUDWRU FDQ DVVLJQ \RX D 3,1 3HUVRQDO ,GHQWLILFDWLRQ 1XPEHU ZKLFK ORFNV \RXU H[WHQVLRQ VR WKDW LW FDQ QRW EH XVHG WR PDNH H[WHUQDO FDOOV 7KH 3,1 FRGH DOVR GLVDEOHV WKH 6XSHU.H\ WR SUHYHQW WDPSHULQJ ZLWK WKH IHDWXUH SURJUDPPLQJ RQ \RXU H[WHQVLRQ :KHQ XVHG DW DQRWKHU H[WHQVLRQ \RXU 3,1 DOORZV \RX WR DFFHVV IHDWXUHV RU PDNH H[WHUQDO FDOOV ZKLFK ZRXOG QRW QRUPDOO\ EH DYDLODEOH IURP WKLV H[WHQVLRQ...
  • Page 68: Using Your Personal Directory

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  • Page 69 Editing your Personal Directory To edit an entry in your Personal Directory:  3UHVV 6XSHU.H\ 3+21(%22." LV GLVSOD\HG  3UHVV WKH <HV VRIWNH\ 3(5621$/ ',5(&725<" LV GLVSOD\HG  3UHVV WKH <HV VRIWNH\  (QWHU WKH QDPH GLVSOD\HG LQ \RXU SHUVRQDO GLUHFWRU\ WKDW LV WR EH PRGLILHG  3UHVV WKH 2SWV VRIWNH\  3UHVV WKH (GLW VRIWNH\  0DNH \RXU PRGLILFDWLRQV...
  • Page 70 Priorty Line Answer :LWK 3ULRULW\ /LQH $QVZHU RQ \RX FDQ DQVZHU FDOOV ULQJLQJ DW \RXU H[WHQVLRQ LQFOXGLQJ FDOOV WR /,1( NH\V E\ OLIWLQJ WKH KDQGVHW RU SUHVVLQJ WKH ,QWHUFRP NH\ RU 6SHDNHU NH\ 7KH IHDWXUH LV DVVLJQHG RQ D OLQH E\ OLQH EDVLV E\ WKH 6\VWHP $GPLQLVWUDWRU DQG FDQ LQFOXGH FDOOV WR $QVZHU 1H[W $QVZHU ([WHUQDO &DOO ([WHQVLRQ *URXS DQG /LQH *URXS NH\V PROGRAMMING 3ULRUW\ /LQH $QVZHU LV SURJUDPPHG IRU \RX E\ \RXU 6\VWHP $GPLQLVWUDWRU...
  • Page 71: Redial List

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  • Page 72: Reverted Calls

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  • Page 73 Ringback when Free ,I \RX KHDU EXV\ WRQH ZKHQ \RX DWWHPSW WR FDOO DQ LQWHUQDO H[WHQVLRQ RU DFFHVV D OLQH \RX FDQ UHVHUYH DFFHVV WR WKH H[WHQVLRQ RU OLQH DV VRRQ DV LW EHFRPHV DYDLODEOH XVLQJ WKLV IHDWXUH <RXU H[WHQVLRQ VWDUWV ULQJLQJ ZKHQ WKH FDOOHG H[WHQVLRQ RU OLQH EHFRPHV DYDLODEOH DQG DXWRPDWLFDOO\ UHGLDOV WKH RWKHU H[WHQVLRQ RU DFFHVVHV WKH OLQH ZKHQ \RX DQVZHU WKH ULQJEDFN 1RWHV  5LQJEDFNV RQ OLQHV RQO\ DSSO\ ZKHQ WKH OLQH LV LQ XVH DQG QRW ZKHQ WKH FDOOHG SDUW\ LV EXV\...
  • Page 74: Ringer On/Off

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  • Page 75: Selective Ringer

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  • Page 76 Split Divert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
  • Page 77 Diverting your calls using SuperKey To divert all your calls to another extension or extension group using SuperKey:  3UHVV 6XSHU.H\  $W WKH &$// ',9(57" SURPSW SUHVV 6HOHFW  $W WKH $/:$<6" SURPSW SUHVV 6HOHFW IRU 'LYHUW $OO RU 1H[W IRU 'LYHUW RQ 1R $QVZHU RU %XV\  $W WKH $/:$<6 $// SURPSW SUHVV 1H[W  'R RQH RI WKH IROORZLQJ D 7R SURJUDP 'LYHUW $OO SUHVV 6HOHFW IRU LQWHUQDO FDOOV RU 1H[W IRU H[WHUQDO FDOOV...
  • Page 78: System Hold

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  • Page 79 System Speed Call Numbers 0LWHO 1HWZRUNV  ,&3 SURYLGHV D VSHHGGLDOOLQJ PHPRU\ ZKLFK FDQ FRQWDLQ XS WR  H[WHUQDO QXPEHUV $Q $GPLQLVWUDWRU VWRUHV HDFK QXPEHU DJDLQVW D IRXUGLJLW 6\VWHP 6SHHG &DOO QXPEHU DQG \RX FDQ GLDO WKH VWRUHG QXPEHUV HLWKHU E\ GLDOOLQJ WKH 6\VWHP 6SHHG &DOO QXPEHU RU E\ VWRULQJ WKH QXPEHU XQGHU D SHUVRQDO NH\ DQG SUHVVLQJ WKH NH\ 6\VWHP 6SHHG &DOO QXPEHUV FDQ RQO\ EH VHWXS DQG FKDQJHG E\ DQ $GPLQLVWUDWRU 1RWH &RQWDFW \RXU $GPLQLVWUDWRU IRU D OLVW RI 6\VWHP 6SHHG &DOO QXPEHUV...
  • Page 80: Withhold Identity

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  • Page 81 Who Am I? 7KLV IHDWXUH GLVSOD\V WKH QXPEHU RI \RXU H[WHQVLRQ RQ \RXU /&' OPERATION To discover your current extension’s number: 'LDO WKH :KR $P ," IHDWXUH DFFHVV FRGH  7KH IROORZLQJ PHVVDJH LV GLVSOD\HG 7+,6 ,6 (;7 [[[[ $IWHU ILYH VHFRQGV WKH H[WHQVLRQ QXPEHU LV UHPRYHG IURP WKH GLVSOD\ DQG GLDO WRQH LV UHWXUQHG ADMINISTRATOR FEATURES 6RPH IHDWXUHV DYDLODEOH RQ WKH V\VWHP DUH RQO\ DYDLODEOH WR DQ $GPLQLVWUDWRU WKHVH IHDWXUHV DUH GHVFULEHG KHUH...
  • Page 82 Administrator External Listen 1RWH 7KH XVH RI WKLV IHDWXUH PD\ YLRODWH SURYLQFLDO ORFDO VWDWH DQGRU IHGHUDO UXOHV UHJXODWLRQV DQGRU VWDWXWHV LQFOXGLQJ ZLWKRXW OLPLWDWLRQ FULPLQDO RU SULYDF\ OHJLVODWLRQ 5HWDLOHU DQG FXVWRPHU DUH KHUHE\ ZDUQHG WR FKHFN ORFDO ODZV WR HQVXUH WKDW WKH XVH RI WKLV IHDWXUH GRHV QRW FRQWUDYHQH DQ\ VXFK UXOHV UHJXODWLRQV DQGRU VWDWXWHV :KHQ \RX GHWHFW WKDW D FDOO EHWZHHQ WZR SDUWLHV KDV EHHQ LQ SURJUHVV IRU D FRQVLGHUDEOH WLPH SUHVVLQJ WKH (;7(51$/ /,67(1 NH\ DOORZV \RX WR GHWHUPLQH LI FRQYHUVDWLRQ LV WDNLQJ SODFH RU LI WKH...
  • Page 83 Administrator Call Metering 7KLV IHDWXUH HQDEOHV \RX WR PHWHU WKH FRVW RI H[WHUQDO FDOOV PDGH E\ V\VWHP XVHUV \RX FDQ FKHFN WKH FRVW RI WKH PRVW UHFHQW FDOO PDGH IURP DQ H[WHQVLRQ WKH FRVW RI DOO FDOOV PDGH IURP DQ H[WHQVLRQ DQG UHVHW WKH UHFRUGV IRU DQ H[WHQVLRQ WR ]HUR PROGRAMMING 1RWH 3URJUDP WKH $'0,1 &$// 0(7(5,1* NH\ DV GHVFULEHG XQGHU 3URJUDPPLQJ D 3HUVRQDO .H\...
  • Page 84 To reset the extension’s record to zero: 1RWH 7KLV GRHV QRW DIIHFW WKH LQIRUPDWLRQ DVVRFLDWHG ZLWK WKH ODVW WHUPLQDWHG FDOO  3UHVV WKH $'0,1 &$// 0(7(5,1* NH\  7KH $'0,1 &$// 0(7(5,1* NH\ OLJKWV VROLG UHG  3UHVV WKH 5HVHW VRIWNH\ 7KH H[WHQVLRQ V UHFRUG LV UHVHW WR ]HUR  3UHVV WKH $'0,1 &$// 0(7(5,1* NH\ WR H[LW 7KH $'0,1 &$// 0(7(5,1* NH\ H[WLQJXLVKHV DQG WKH /&' UHWXUQV WR QRUPDO...
  • Page 85 Administrator Remote Alarm Calls 7KLV IHDWXUH DOORZV \RX WR VHWXS DQ DODUP ZDNHXS RU UHPLQGHU FDOO WR ULQJ DW DQRWKHU H[WHQVLRQ DW D VSHFLILHG WLPH 7KH H[WHQVLRQ XVHU PXVW DQVZHU D ULQJLQJ DODUP FDOO EHIRUH WKH\ FDQ FRQWLQXH ZLWK DQ\ RWKHU RSHUDWLRQ DW WKHLU H[WHQVLRQ :KHQ DQ H[WHQVLRQ XVHU UHFHLYHV DQ DODUP FDOO WKH H[WHQVLRQ ULQJV IRU XSWR  VHFRQGV GHIDXOW RU XQWLO WKH FDOO LV DQVZHUHG ,I WKH H[WHQVLRQ XVHU GRHV QRW DQVZHU WKH FDOO ZLWKLQ WKLV WLPH SHULRG WKH...
  • Page 86 To cancel a Remote Alarm Call (if your REMOTE ALARM key does NOT have an extension number stored):  3UHVV WKH 5(027( $/$50 NH\  (QWHU WKH WDUJHW H[WHQVLRQ QXPEHU 0LWHO 1HWZRUNV  ,3 3KRQHV  WKH 5(027( $/$50 NH\ OLJKWV VROLG JUHHQ 0LWHO 1HWZRUNV 3URJUDPPDEOH .H\ PRGXOH  WKH 5(027( $/$50 NH\ OLJKWV VROLG UHG  3UHVV WKH &DQFHO VRIWNH\ 7KH WLPH GLVSOD\HG LV UHSODFHG E\ 121(...
  • Page 87 Night Service 1RWH 3ODFLQJ WKH V\VWHP LQWR 1LJKW 6HUYLFH PRGH LV RQO\ DYDLODEOH IURP DQ $GPLQLVWUDWRU ([WHQVLRQ KRZHYHU DQ H[WHQVLRQ XVHU FDQ VHWXS D 1,*+7 6(59,&( NH\ DW WKHLU H[WHQVLRQ WR PRQLWRU ZKHWKHU WKH V\VWHP LV LQ 'D\ RU 1LJKW 6HUYLFH PRGH 7KLV IHDWXUH HQDEOHV \RX WR GLUHFW LQFRPLQJ H[WHUQDO FDOOV WR DQ H[WHQVLRQ RU D QXPEHU RI H[WHQVLRQV ZKLFK ZLOO EH DQVZHUHG RXWVLGH RI QRUPDO ZRUNLQJ KRXUV 'XULQJ SURJUDPPLQJ WKH H[WHQVLRQ V ZKLFK FDQ DQVZHU WKHVH FDOOV DQG WKH OLQH V WKDW FDQ EH DQVZHUHG DUH FRQILJXUHG 7KHUH DUH WZR 1LJKW...
  • Page 88: Adding An Entry

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  • Page 89 Editing an Entry To edit an entry in the System Directory:  3UHVV 6XSHU.H\ 3+21(%22." LV GLVSOD\HG  3UHVV WKH 1H[W VRIWNH\ XQWLO $'0,1,675$725" LV GLVSOD\HG  3UHVV WKH <HV VRIWNH\  (QWHU WKH QDPH GLVSOD\HG LQ \RXU SHUVRQDO GLUHFWRU\ WKDW LV WR EH PRGLILHG  3UHVV WKH 2SWV VRIWNH\  3UHVV WKH (GLW VRIWNH\  0DNH \RXU PRGLILFDWLRQV...
  • Page 90 Time and Date Change 7KH GDWH DQG WLPH GLVSOD\HG RQ WKH V\VWHP V H[WHQVLRQV FDQ EH PRGLILHG IURP DQ $GPLQLVWUDWRU ([WHQVLRQ DV GHVFULEHG EHORZ RU YLD $GPLQLVWUDWRU SURJUDPPLQJ 7KH WLPH IRUPDW  RU KRXU FDQ DOVR EH VHW XVLQJ WKH $GPLQLVWUDWRU ([WHQVLRQ RU WKH 6\VWHP 7RRO EXW QRW WKH *URXS $GPLQLVWUDWLRQ 7RRO OPERATION To set the time format:...
  • Page 91 MITEL NETWORKS 5415 PROGRAMMABLE KEY MODULE 7KH 0LWHO 1HWZRUNV  3URJUDPPDEOH .H\ 0RGXOH 3.0 SURYLGHV  DGGLWLRQDO SHUVRQDO NH\V IRU XVH ZLWK D 0LWHO 1HWZRUNV  ,3 3KRQH Each personal key may be programmed with: D IHDWXUH DQ H[WHQVLRQ QXPEHU...
  • Page 92: Tips For Your Comfort And Safety

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  • Page 93 GLOSSARY - A - $EVHQW3UHVHQW :RUNV LQ FRQMXQFWLRQ ZLWK WKH &DOOV )RU IHDWXUH DOORZLQJ \RX WR VHQG DOO \RXU FDOOV WR DQRWKHU H[WHQVLRQ E\ SUHVVLQJ WKH SUHSURJUDPPHG $%6(1735(6(17 NH\ DFFRXQW FRGH $ WKUHHGLJLW DFFHVV FRGH ZKLFK LV XVHG IRU WUDFNLQJ RU DOORFDWLRQ SXUSRVHV $FFRXQW FRGHV DUH RIWHQ XVHG E\ FRPSDQLHV WKDW QHHG WR ELOO FOLHQWV IRU WHOHSKRQH H[SHQVHV IRU H[DPSOH DFFRXQWDQWV DQG ODZ\HUV $GPLQLVWUDWRU...
  • Page 94 - C - FDGHQFH 8VHG RQ WKH V\VWHP IRU WKH NH\ OLJKWV DQG ULQJLQJ WR GLIIHUHQWLDWH EHWZHHQ FDOOV DQG WKH VWDWXV RI FDOOV DW \RXU H[WHQVLRQ &DOO 3DUN 3ODFHV DQ H[WHUQDO FDOO RQ KROG ZKLFK FDQ EH SLFNHG XS E\ DQ\ H[WHQVLRQ XVHU RQ WKH V\VWHP &DOO 3DUN 3LFNXS $OORZV \RX WR SLFN XS FDOO WKDW ZDV SDUNHG XVLQJ WKH &DOO 3DUN IHDWXUH...
  • Page 95 - E - H[FOXVLYH KROG &DOO SODFHG RQ KROG ZKLFK DQ RQO\ EH SLFNHG XS E\ WKH H[WHQVLRQ XVHU ZKR SODFHG WKH FDOO RQ KROG H[WHQVLRQ 7KH SK\VLFDO 0LWHO 1HWZRUNV  ,3 3KRQH VLWWLQJ RQ \RXU GHVN H[WHQVLRQ JURXS $ JURXS RI H[WHQVLRQV ZKLFK LV VHWXS E\ DQ $GPLQLVWUDWRU WR ZKLFK FDOOV DUH GLUHFWHG XVLQJ D VLQJOH QXPEHU )RU H[DPSOH DQ H[WHQVLRQ JURXS FRXOG FRQWDLQ DOO H[WHQVLRQV LQ D 6DOHV 'HSDUWPHQW $Q H[WHQVLRQ JURXS FDQ EH  VWDQGDUG DOO LGOH H[WHQVLRQV ULQJ VLPXOWDQHRXVO\   ...
  • Page 96 - K - NH\SDG 7KH EXWWRQV RQ \RXU 0LWHO 1HWZRUNV  ,3 3KRQH QXPEHUHG  WR  SOXV DQG  ZKLFK DOORZ \RX WR GLDO D WHOHSKRQH QXPEHU RU GLDO D IHDWXUH DFFHVV FRGH - L - /&' /LTXLG &U\VWDO 'LVSOD\ 7ZROLQH  FKDUDFWHU DOSKDQXPHULF GLVSOD\ ZKLFK JLYHV D YLVXDO LQGLFDWLRQ RI WKH FXUUHQW VWDWXV RI \RXU H[WHQVLRQ - N - 1LJKW 6HUYLFH 3LFNXS JURXS...
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  • Page 98: Accessing Features

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