Troubleshooting For Mac Users - Acomdata Hard Drive Enclosure User Manual

Troubleshooting for Mac users

The power will not go on when I plug in the Drive.
A: Make sure your connections are secure. Make sure you
properly connected the Drive's internal power cable to the
installed IDE drive.
My computer does not recognize the Drive.
A: First, make sure the connections are secure. Make sure you
properly connected the Drive's internal power cable to the
installed IDE drive. Second, check if your AcomData Drive is
listed in the Apple System Profiler. If the driver listed is "USB
Authoring Support" or "Toast USB Support", disable this
Extension(s) in the Extensions Manager, as they can cause a
conflict with the Drive.
When I leave my computer idle for a while and come
back, my AcomData Drive won't work properly.
A: The most likely cause is that your computer is going to
sleep. The immediate solution is to restart your computer.
To prevent this problem from recurring, go into your Energy
Saver preferences and set it to never go into Sleep mode.
My AcomData Drive feels warm when it's powered on.
A: When in operation, the Drive may feel quire warm to the
touch. This is normal.
When I connected the Drive to my computer, I got the
following alert message: "Please insert disk 'untitled'."
A: If you get this alert message, your Mac is not recognizing
your AcomData Drive and the mouse cursor may actually
freeze on screen. If this happens, hold down the Apple/
Control key and press the Period ". " key. You should regain
control of your mouse. Restart your computer and rebuild
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