Quatro Power Meter User Manual page 17

Cadence, but no power
• Check the magnet position. The magnet should be installed according to the instructions on pages
8-10. Zero the power meter using Auto Zero or Manual Zero as described on pages 12-13.
• Remove any separate cadence or speed sensors.
Unusually high or low power values
1. Perform the Manual Zero as described on page 13.
2. If the Manual Zero is outside +/- 1000, check pre- and post- ride Zero Offset values.
3. If the pre- and post-ride Zero Offset values differ by more than 50 points, it may be necessary
to contact Customer Support. Keeping a record of the Zero Offset values will be helpful when
contacting Customer Support.
• Remove third party cadence sensors. The power meter delivers both power and cadence data to the
bike computer.
• Inspect and clean the chainrings and power meter, including the chainring mounting tabs. Re-assemble
according to the instructions on page 14.
Manual Zero (Calibration) Fails
• When performing the Manual Zero procedure, make sure that the drive side crank arm is at the
6 o'clock position, there is no weight on the pedals, and the cranks are stationary.
• If you are using a Garmin
when you are wearing the heart rate monitor/strap. Turn off the ANT+ HRM function if you are not using
a heart rate strap.
Wireless Signal Disconnections
• Check the magnet position. The magnet should be installed within 2-8 mm (1/16"-3/8") of the sensors,
according to the instructions on pages 8-10.
• Make sure the magnet is clean and free of debris.
• Check and replace the battery in the power meter and/or bike computer.
• Make sure there is no moisture in the battery compartment.
bike computer with ANT+™ heart rate enabled, calibration will often be faster
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TROUBLESHOOTING
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