Return Procedure; Claims - Chauvet SlimPAR User Manual

Return Procedure

Claims

Page 14 of 15
Returned merchandise must be sent prepaid and in the original packing; call tags will not
be issued. Package must be clearly labeled with a Return Merchandize Authorization
Number (RMA #). Products returned without the RMA # will be refused. Call CHAUVET®
and request an RMA # prior to shipping the fixture. Be prepared to provide the model
number, serial number and a brief description of the cause for the return. Be sure to pack
fixture properly; any shipping damage resulting from inadequate packaging is the
customer's responsibility. CHAUVET® reserves the right to use its own discretion to repair
or replace product(s). FedEx packing or double-boxing are recommended.
If you are given an RMA #, please include the following information on a piece of
paper inside the box:
1) Your name
2) Your address
3) Your phone number
4) RMA #
5) A brief description of the symptoms
Damage incurred in shipping is the responsibility of the shipper; therefore, the damage
must be reported to the carrier upon receipt of merchandise. It is the customer's
responsibility to notify and submit claims with the shipper in the event that a fixture is
damaged due to shipping. Any other claim for items such as missing component/part,
damage not related to shipping, and concealed damage, must be made within seven (7)
days of receiving merchandise.
SlimPAR™ 38 User Manual Rev. 3