Error Reporting Tool; Tests; System Tests - McAfee MAP-3300-SWG - Web Security Appliance 3300 Product Manual

Overview of Troubleshoot features

Tests

Error Reporting Tool

Use this page to create a report to help McAfee Technical Support diagnose any problems with your
appliance.
McAfee Technical Support might ask for this report in addition to the Minimum Escalation Report. The
report goes to a ZIP file and can take a few minutes to produce. The file size is several megabytes.
McAfee recommend that you select Enable error monitor.
Table 330 Option definitions
Option
Enable error monitor
Add content data
Auto-submit error events
Event lifetime
Submit selected events to
McAfee
Delete selected events
Tests
Use these topics to learn about the troubleshooting tests that you can carry out from the appliance.

System Tests

Use this page to test that the appliance is correctly connected to other devices, such as servers that
provide DNS services and the McAfee update servers.
318 McAfee Email and Web Security Appliances 5.6.0 Product Guide
Troubleshoot | Troubleshooting Reports | Save Log Files
Definition
This allows the appliance to capture information about any errors it
encounters.
When the appliance encounters an error, selecting Add content data will allow
the appliance to store information about the data that was being handled
by the appliance at the time of the error.
This can greatly assist McAfee in diagnosing the problem.
Allows the appliance to automatically submit information about error events
to McAfee.
The number of days that the appliance will store events for, if an error is
detected.
Use this to send error reports to McAfee for further analysis.
Use this to remove events that are no longer needed.
Troubleshoot | Tests
Troubleshoot | Tests | System Tests