Troubleshooting; Potential Types Of Problems - Brother P-Touch QL-500 Operation Manual

56
STEP4 Maintenance and Troubleshooting

Troubleshooting

If the problems occur while using this printer, the following may help you to solve the
problems.

Potential types of problems

Problem
•
The QL-500/550 does
not print, or a printing
error is received.
•
The power button does
not light up or flash.
•
The printed label
contains streaks or
poor quality characters,
or the label is not fed
correctly.
•
A data transmission
error appears on the
personal computer.
•
Labels are jammed in
the cutter or are not
ejected correctly after
printing.
•
Layout style is not
updated when Add-in is
still activated and a
new label roll is
installed.
•
The icon of
P-touch Add-In is not
displayed on
®
Microsoft Word
•
Is the USB cable loose?
Check that the USB cable is connected correctly.
•
Is the DK Roll installed correctly?
If not, remove the DK Rolls and reinstall.
•
Is there enough roll remaining?
Check that there is enough roll remaining.
•
Is the DK Roll compartment cover open?
Check that the DK Roll compartment cover is closed.
•
Is the power supply cord connected correctly?
Check that the power supply cord is connected and plugged in. If
connected correctly, try connecting it to another electrical outlet.
* If the power button still does not light up or flash, contact Brother
Customer Service at 1-877-4-P-touch.
•
Is the print head or roller dirty?
While the print head generally remains clean under normal use, lint or
dirt from the roller may become stuck on the printer head. If this occurs,
clean the roller. Refer to "Roller maintenance" in page 52.
•
Is the correct port selected?
•
Check that the correct port is selected from the "Print to the following
port" list in the Printer Properties dialog box.
•
Is the QL-500/550 in cooling mode (the LED lamp is flashing slowly)?
Wait until the LED lamp stops flashing and then try printing again.
•
Does the edge of the cutter unit seem to have lost its sharpness?
Do cutter errors occur frequently?
•
Replace the cutter. For details, refer to "Replacing the cutter unit" in
page 54.
•
Is there dirt or lint on the roller preventing it from rolling freely?
•
Use a Cleaning Sheet to clean the roller. For details, refer to "Roller
maintenance" in page 52.
•
Is new label roll installed before activating the P-touch Add-In (The P-
touch function is added to your standard Microsoft toolbar)?
Exit the P-touch Add-In, load the 2
touch Add-in, select "Select Layout", and then verify the layout.
•
®
Isn't Microsoft Outlook
• ®
Isn't Microsoft Word selected for the editor usually used for Microsoft
®
Outlook ?
•
Due to limitation of the program, the Add-In of Microsoft
unable to use with above settings. Quit Microsoft
®
Microsoft Word.
Solution
nd
label roll type, reactivate the P-
®
started up?
®
® ®
Word is
® ®
Outlook , and restart