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NOTE: Some States and some Provinces do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
To be covered you must still be the owner of the Product at the time of the failure that results in the
claim made under this Limited Warranty.
Exclusive Remedies Under Limited Warranty.
Your exclusive remedy and CyberPower's' sole obligations are as follows for the Product:
If (a) the CyberPower Product you purchased and still own is defective in material or workmanship
under this Limited Warranty or any applicable warranty imposed by law, and
(b) all Limited Warranty requirements have been met, CyberPower will repair or replace the
Product if it proves to be defective in material or workmanship during the Warranty Period.
Making a Limited Warranty Claim.
To make a Limited Warranty claim on a Product, you must do the following:
1. Complete and return the CyberPower Warranty Registration Card, or provide reasonable proof
of purchase (for example, a sales receipt) that establishes you as the Initial Customer (the origi-
nal end-user consumer purchaser) of the Product and prove that the Product was purchased
within three (3) years of the event for which you want to make a claim for warranty service.
2. Call CyberPower at (952) 403-9500 or (877) 297-6937 (toll free), write to CyberPower at 5555
12th Ave. East, Suite 110, Shakopee, MN 55379, or e-mail CyberPower at
claims@cyberpowersystems.com, within ten (10) days of the event for which you want to make a
claim.
3. When you contact CyberPower, identify the Product, the Purchase Date, and request Return
Materials Authorization (RMA) information from CyberPower.
4. Pack and ship the Product to CyberPower as instructed in your RMA. Show the RMA code on
the shipping label or include it with the Product. You MUST prepay all shipping costs and you
are responsible for packaging and shipment.
CyberPower will inspect and examine the Product within ten (10) days of receipt. If the Product is not
as warranted, CyberPower will repair or replace the Product and return it to you at CyberPower's
expense, or, if CyberPower is unable to or decides not to repair or replace the Product (if defective)
within a reasonable time, CyberPower will refund to you the full purchase price you paid for the Prod-
uct (purchase receipt showing price paid is required).
POWER CONTROL GUARANTEE
If you are the Initial Purchaser, the Power Control Guarantee provides protection for damage to
equipment connected to the Product ("Connected Equipment"), subject to certain terms and limita-
tions.
The Power Control Guarantee is not "first dollar" coverage. CyberPower's obligation is reduced by
any amounts that Initial Customer is entitled to recover from other sources regarding the Connected
Equipment, including insurance, other warranty, or extended warranty coverage, whether or not the
Initial Customer makes a claim for recovery, including but not limited to a claim under any applicable
insurance, other warranty, or extended warranty.
The Limited Warranty does not cover Connected Equipment, but as is explained below, to be covered
under the Power Control Guarantee, the Connected Equipment must have been damaged due to a
failure of the Product. The Connected Equipment must have been damaged due to a defect in mate-
rials or workmanship of the Product.
UR500/ UR700
Guaranteed Uninterruptible Power System
9
In the event of damage to the Connected Equipment, your exclusive remedy, and CyberPower's sole
obligations are as follows for Connected Equipment. If (a) the Product purchased and owned by you
is defective in material or workmanship; (b) the Limited Warranty requirements have been met (ex-
cept that the three year limitation of the Limited Warranty does not limit the Power Control Guarantee,
which is for the lifetime of the Product), and; (c) none of the limitations or exclusions on warranty
coverage apply (or than the three year limit), CyberPower will (as CyberPower elects, as permitted by
law), repair, replace, or pay the Agreed Damage Amount (defined below) for, the item(s) of your
electronic equipment directly and properly connected to the product (the "Connected Equipment") if
that Connected Equipment is (x) damaged by AC power line transients, spikes, or surges on properly
installed, grounded, and code-compliant 120 volt power lines in the United States and Canada, or by
transients, surges or spikes on standard telephone equipment lines, or Base 10/100T Ethernet lines
that are properly installed and connected (a "Power Disturbance") and (y) is directly plugged into and
properly connected to a CyberPower Product in its original condition which is properly operated when
a Power Disturbance passes through the CyberPower Product and (y.1) exhausts the protection
capacity of the CyberPower Product or (y.2) damages the CyberPower Product. This provision sets
out the only liability of any character of CyberPower for direct, indirect, special, consequential, and/or
incidental damages under our Limited Warranty, applies only to Connected Equipment, and all such
Liability is limited to the Agreed Damage Amount.
Making a Power Control Guarantee Claim.
To make a Warranty claim for damage to Connected Equipment under the Power Control Guarantee,
you must do the following:
1. Complete and return the CyberPower Warranty card or provide reasonable proof of purchase,
for example, a sales receipt that establishes you as the original end-user consumer purchaser of
the Product.
2. Call CyberPower at (952) 403-9500 or (877) 297-6937 (toll free), write to CyberPower at 5555
12th
Ave
East,
Suite
110,
Shakopee,
claims@cyberpowersystems.com within ten (10) days of the date of the event for which you wish
to make a claim for warranty service.
3. When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of
Connected Equipment. Have information on all applicable insurance or other resources of recov-
ery/payment that are available to the Initial Customer and the name of the power utility supplier
for the location of the Connected Equipment and Request a Return Materials Authorization
(RMA).
4. Pack and ship the product to CyberPower and, if requested, the item(s) of Connected Equip-
ment, a repair cost estimate for the damage to the Connected Equipment, and all claim forms that
CyberPower provides to you. Show the RMA number on the shipping label or include it with the
product. You must prepay all shipping costs, must pay the cost of the repair estimate and is
responsible for packaging and shipment.
CyberPower's Duties.
CyberPower will inspect and examine the Product and the item(s) of Connected Equipment (or at
CyberPower's election, your written statement and repair cost estimate for those item(s)). You must
return the product for inspection.
If the damage to Connected Equipment is covered by the Power Control Guarantee, CyberPower will
(in addition to Limited Warranty remedies for the CyberPower Product itself) repair (or pay the costs
of repair) or replace the Connected Equipment or, at the option of CyberPower, as permitted by law,
pay to the Initial Customer the "Agreed Damage Amount" (up to the aggregate limits stated below) for
all item(s) of Initial Customer's Connected Equipment. The "Agreed Damage Amount" for all items of
Initial Customer's Connected Equipment shall be the lesser of the amount determined under Clause
(1) or (2) below, reduced by any amounts described in Clause (3) below:
MN
55379,
or
e-mail
CyberPower
10
at
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