Troubleshooting Tips; Problem Solver - GE 164D3333P072 Owner's Manual

Problem Solver...

Troubleshooting Tips

Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Glass Cooktops
Surface units will not
maintain a rolling boil
or cooking is not
fast enough
Surface units do
not work properly
Tiny scratches (may
appear as cracks)
or abrasions on radiant
cooktop glass surface
Areas of discoloration
on the cooktop
Hot sugar mixtures
or plastic melted
to the surface
Frequent cycling off and
and on of surface units
Coil Surface Unit Cooktops
Surface units not
functioning properly
Possible Causes
Improper cookware
being used.
A fuse in your home
may be blown or the
circuit breaker tripped.
Cooktop controls
improperly set.
Incorrect cleaning
methods being used.
Cookware with rough
bottoms being used or
coarse particles (salt
or sand) were between
the cookware and the
surface of the cooktop.
Cookware has been
slid across the cooktop
surface.
Improper cookware
being used.
Hot cooktop came
into contact with
these substances.
Improper cookware
being used.
The surface units are
not plugged in solidly.
The surface unit controls
improperly set.
The drip pans are not set
securely in the cooktop.
What To Do
•Use pans which are absolutely flat and match
the diameter of the surface unit selected.
• Replace fuse or reset circuit breaker.
•Check to see the correct control is set for the surface
unit you are using.
• Use recommended cleaning procedures.
• Be sure cookware bottoms and cookware are clean
before use. Use cookware with smooth bottoms. Tiny
scratches are not removable but will become less
visible in time as a result of cleaning.
•Marks from aluminum and copper pans as well as
mineral deposits from water or food can be removed
with the cleaning cream.
•See the Cleaning the glass cooktop section.
•Use only flat cookware to minimize cycling.
• With the controls off, check to make sure the surface
unit is plugged completely into the receptacle.
• Check to see the correct control is set for the surface
unit you are using.
•With the controls off, check to make sure the drip pan
is in the recess in the cooktop and that the opening in
the pan lines up with the receptacle.
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