Obtaining Service - HP 220mx User Manual

Supplies and Customer Support
Warranty
8. HP will be liable for damage to tangible property per incident up to the greater of
$300,000 or the actual amount paid for the product that is the subject of the claim,
and for damages for bodily injury or death, to the extent that all such damages are
determined by a court of competent jurisdiction to have been directly caused by a
defective HP product.
9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE CUSTOMER'S SOLE AND EXCLUSIVE
REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR
ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE.

Obtaining Service

To maintain the warranty, you must have your optical drive serviced by an
authorized repair depot in the country of original purchase. Return your optical drive
to a Hewlett-Packard Dealer Repair Center or a designated Hewlett-Packard Repair
Center. See the following pages for a list of designated Hewlett-Packard Repair
Centers.Contact your Hewlett-Packard Dealer Repair Center for instructions before
returning your optical drive for service. If you return your optical drive to a
designated Hewlett-Packard Field Repair Center for service, you must prepay all
shipping charges, duty, and taxes. Except for products returned to the customer from
another country, Hewlett-Packard will pay for return shipment to the customer.
Before you send your optical drive to a Hewlett-Packard Dealer Repair Center or a
designated Hewlett-Packard Field Repair Center, insure the optical drive and follow
the re-packing guidelines below. Enclose a completed Service Information Form (on
the following page), a copy of proof of purchase.
Service After the Warranty Period Expires
If your optical drive fails after the warranty period, contact an authorized
Hewlett-Packard Dealer Repair Center or a designated Hewlett-Packard Repair
Center. If you have a Hewlett-Packard Maintenance Agreement, request service
under your agreement.
Repacking guidelines for returning your optical drive
1. Remove your optical disk from the drive.
2. Use the original shipping container and packing materials, if possible
Appendix A A-7