HP Cisco MDS 8/12c Release Note page 5

When you have established an HP Passport account, you can access all free features and
content within HP Support Center. HP recommends spending a few minutes reviewing
the help content for each HP Support Center feature (see links at the top of this page). HP
Passport accounts cannot be shared - each user should have a separate account.
If you have an HP support agreement, HP Care Pack, or product warranty, link it to your
3.
HP Passport account. This will give you access to entitled services and content within HP
Support Center. Click Manage my contracts & warranties in the My HP Support
Center section HP Support Center home page and follow instructions to make these links.
You can choose between a single owner model (where one user is the declared owner
and can elect to share with others) or a multiple ownership model. This decision can be
made separately for each entitlement. Multiple ownership allows anyone with the SAID
or HP Care Pack ID to claim ownership without having any single owner. Ownership
model applies to all three types of HP Support Center Entitlements - warranties, HP
Care Packs or support agreements. They can be put into a SHARE and controlled just
like a SAID.
For more details on linking your entitlements, see the HP Support Center FAQs at the
following HP website:
Former IT Resource Center (ITRC) users: Customers can migrate their old ITRC
4.
account user settings to the new HP Support Center user profile. This ensures that the you
get access to content and features such as Support Case Manager, Patch management,
Knowledge content, and Software download and licensing. Click the Start your
migration now link in the introductory text or click the ITRC Users - migrate your
vital ITRC profile data icon on the HP Support Center home page at
http://www.hp.com/go/hpsc
your ITRC information to HP Support Center.
If you used a single ITRC login (username and password) for multiple users, you need
separate HP Passport sign-ins for each individual on HP Support Center. An ITRC
account can only be migrated once, and only to one HP Passport account on HP Support
Center. HP recommends that you identify within your team the individual you want to
claim the ITRC account. This person can enable others to have access to these
entitlements, if desired.
In ITRC, each entitlement had a single owner. In HP Support Center, you can choose
between a single owner model (where one user is the declared owner, and can elect to
share with others), or a multiple ownership model. This decision can be made
separately for each entitlement. Multiple ownership allows anyone with the SAID or
HP Care Pack ID to claim ownership without having any single owner. Ownership
model applies to all three types of HP Support Center Entitlements - warranties, HP
Care Packs or support agreements. They can be put into a SHARE and controlled just
like a SAID. The default ownership mode of migrated entitlements is single owner. To
change the mode to multiple owners, follow these steps in the HP Support Center after
you complete the migration:
o
Sign in to HP Support Center with your HP Passport username and password.
o
Click My Support.
o
Click My contracts & warranties and select Edit Contracts & warranties.
5 MDS 9000 Series Multilayer Director & Multilayer Fabric Switches Release Notes
http://h20195.www2.hp.com/V2/GetPDF.aspx/c02761338.pdf
and follow the ITRC migration tool instructions to transfer