Dukane SVB031 User Manual page 111

Dukane ISO
ISO CERTIFICATION
Dukane chose to become ISO 9001:2008
certified in order to demonstrate to our
customers our continuing commitment to
being a quality vendor. By passing its audit,
Dukane can assure you that we have in place
a well-defined and systematic approach to
quality design, manufacturing, delivery and
service. This certificate reinforces Dukane's
status as a quality vendor of technology and
products.
To achieve ISO 9001:2008 certification, you
must prove to one of the quality system
registrar groups that you meet three require-
ments:
1. Leadership
2. Involvement
3. Quality in Line Organizations and Quality
System Infrastructure.
The ISO 9001:2008 standard establishes a
minimum requirement for these requirements
and starts transitioning the company from a
traditional inspection-oriented quality system
to one based on partnership for continuous
improvement. This concept is key in that
Dukane no longer focuses on inspection, but
on individual processes.
Dukane's quality management system is
based on the following three objectives:
1. Customer oriented quality. The aim is to
improve customer satisfaction.
2. Quality is determined by people. The aim
is to improve the internal organization and
cooperation between staff members.
3. Quality is a continuous improvement.
The aim is to continuously improve the
internal organization and the competitive
position.
ISO 9001:2008
C E R T I F I E D
Dukane products are manufactured in ISO registered
facilities.