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QuickSpecs
Service and Support
Related Services
Insight Online/Insight
Remote Support
HP Support Center
Parts and materials
For more information
3 HP Proactive Care Personalized Support - Environmental Option
The Personalized Support option provides an assigned Account Support Manager who can bring best
practices from across the industry plus extra technical skills to your IT team. This option is only available
as an add-on to HP Proactive Care Support
HP Proactive Select Service
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
12 months.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN.pdf
NOTE: Additional HP Care Pack services can be found at:
HP Insight Remote Support provides 24 X 7 remote monitoring, proactive notifications, and problem
resolution. This comes at no additional cost with your HP solution. Learn more about Insight Remote
Support
http://www.hp.com/go/insightremotesupport
http://h18013.www1.hp.com/products/servers/management/insight-online/index.html
Personalized online support portal with access to information, tools and experts to support HP business
products. Submit support cases online, chat with HP experts, access support resources or collaborate with
peers. Learn more
http://www.hp.com/go/hpsc
HP's Support Center Mobile
live support. Now, you can get access to personalized IT support anywhere, anytime.
HP Insight Remote Support and HP Support Center are available at no additional cost with a HP warranty,
HP Care Pack or HP contractual support agreement.
NOTE: *HP's Support Center Mobile App is subject to local availability
HP will provide HP-supported replacement parts and materials necessary to maintain the covered
hardware product in operating condition, including parts and materials for available and recommended
engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage
limitations as set forth in the manufacturer's operating manual, product QuickSpecs, or the technical
product data sheet will not be provided, repaired, or replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by HP due to malfunction.
To learn more on services for HP ProLiant Servers, please contact your HP sales representative or HP
Authorized Channel Partner. Or visit:
DA - 14228 North America — Version 13 — September 13, 2013
App*
allows you to resolve issues yourself or quickly connect to an agent for
http://www.hp.com/services/proliant.
HP Smart Array P420 Controller
http://hp.com/go/cpc
and Insight Online
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