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Chrysler Grand Caravan Warranty Information Booklet

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Minivans
2 0 0 9
G r a n d C a r a v a n / T o w n & C o u n t r y
W A R R A N T Y I N F O R M A T I O N
Chrysler Motors LLC
81-016-9047
Second Edition
Printed in U.S.A.

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  • Page 1 G r a n d C a r a v a n / T o w n & C o u n t r y W A R R A N T Y I N F O R M A T I O N Chrysler Motors LLC 81-016-9047 Second Edition Printed in U.S.A.
  • Page 2 IMPORTANT This booklet contains Chrysler Motors LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.
  • Page 3 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels Outer Panels Powertrain Limited Warranty Federal Emission Warranty Federal Emission Warranty- Specified Comp. California Emission Warranty California Emission Warranty - Specified Comp. © 2008 Chrysler Motors LLC...

  • Page 4: Table Of Contents

    Not Covered ......20 3.6 Other Exclusions .....20 What’s Covered Under Chrysler Motors LLC's 3.7 Total Loss, Salvage, Junk, or Scrap Warranties Vehicles Not Covered.
  • Page 5 TABLE OF CONTENTS Emission Warranties Required by Law How to Deal with Warranty Problems 5.1 Federal Emission Warranty ....25 7.1 Steps to Take ......40 5.2 Emission Performance Warranty .

  • Page 6: Your Legal Rights Under These Limited Warranties

    • the loss of personal or commercial property; and and Chrysler completely disclaims them to the extent • the loss of revenue. allowed by law. And the implied warranty of fitness for a Some states don’t allow incidental or consequential...

  • Page 7: What's Covered Under Chrysler Motors Llc's Warranties

    WHAT'S COVERED UNDER CHRYSLER MOTORS LLC'S WARRANTIES 2. What's Covered Under preparation. There is no list of covered parts since the Chrysler Motors LLC's only exception are tires and Unwired headphones. You Warranties pay nothing for these repairs. These warranty repairs or adjustments —...
  • Page 8 — for example, as a dealer “demo” or as a Chrysler company vehicle. The Basic Limited Warranty covers the cost of towing your vehicle to the nearest Chrysler, Dodge or Jeep dealer if your vehicle can’t be driven because a...
  • Page 9 WHAT'S COVERED UNDER CHRYSLER MOTOR LLC'S WARRANTIES F. When It Ends G. Registration and Operation Requirements The Basic Limited Warranty lasts for 36 months from the The Basic Limited Warranty covers your vehicle date it begins or for 36,000 miles on the odometer, only if: whichever occurs first.

  • Page 10: Corrosion Warranty

    This policy does not apply to vehicles that have that get holes from rust or other corrosion. If a hole received authorization for export from Chrysler. occurs because of something other than corrosion, Dealers may not give authorization for export. You this warranty does not apply.

  • Page 11: Restraint System Limited Warranty

    WHAT'S COVERED UNDER CHRYSLER MOTOR LLC'S WARRANTIES 2.3 Restraint System Limited Warranty C. How Long It Lasts (Vehicles sold and registered in the This warranty starts when your Basic Limited State of Kansas only) Warranty begins under 2.1(E). For vehicles sold and registered in the State of...

  • Page 12: Powertrain Limited Warranty

    WHAT'S COVERED UNDER CHRYSLER MOTORS LLC'S WARRANTIES 2.4 Lifetime Powertrain Limited Warranty 2.4.E below that is defective in workmanship A. Who Is Covered? and materials. There is no coverage for towing You are covered by the Lifetime Powertrain in the event of disablement.
  • Page 13 Chrysler Motors LLC: sensors; transmission control module; bell housing; oil pan; seals and gaskets for listed components Gasoline Engine: cylinder block and all internal only.
  • Page 14 WHAT'S COVERED UNDER CHRYSLER MOTORS LLC'S WARRANTIES Four-Wheel Drive (4X4): transfer case and all All Wheel Drive (AWD): power transfer unit and internal parts; transfer case control module and all internal parts; viscous coupler; axle housing and shift mode motor assembly; axle housing and all all internal parts;...
  • Page 15 Limited Warranty must have a powertrain inspec- Under These Limited Warranties) and Section 3 tion performed by an authorized Chrysler, Dodge, or Jeep dealer once every 5 years. This inspection will be (What's Not Covered) apply to this Powertrain performed at no charge.
  • Page 16 Powertrain Limited Warranty Inspection Powertrain Limited Warranty Inspection Five Year Inspection Interval Ten Year Inspection Interval Powertrain inspected Powertrain inspected _________________ _____________ _________________ _____________ Odometer Reading Date Odometer Reading Date ____________ _____________ ____________ _____________ Repair Order # Dealer Code Repair Order # Dealer Code _____________________________________________ _____________________________________________...
  • Page 17 Powertrain Limited Warranty Inspection Powertrain Limited Warranty Inspection Fifteen Year Inspection Interval Twenty Year Inspection Interval Powertrain inspected Powertrain inspected _________________ _____________ _________________ _____________ Odometer Reading Date Odometer Reading Date ____________ _____________ ____________ _____________ Repair Order # Dealer Code Repair Order # Dealer Code _____________________________________________ _____________________________________________...
  • Page 18 Powertrain Limited Warranty Inspection Powertrain Limited Warranty Inspection Thirty Year Inspection Interval Twenty Five Year Inspection Interval Powertrain inspected Powertrain inspected _________________ _____________ _________________ _____________ Odometer Reading Date Odometer Reading Date ____________ _____________ ____________ _____________ Repair Order # Dealer Code Repair Order # Dealer Code _____________________________________________...

  • Page 19: What's Not Covered

    A. Some Modifications Don’t Void the that might be caused or needed because of the Warranties But Aren’t Covered installation or use of non-Chrysler parts, compo- Certain changes that you might make to your nents, equipment, materials, or additives. vehicle do not, by themselves, void the warranties Performance or racing parts are considered to be described in this booklet.

  • Page 20: Environmental Factors Not Covered

    Your warranties don’t cover damage caused by a limousine or food service vehicle; or environmental factors such as airborne fallout, bird • using any refrigerant that Chrysler has droppings, insect damage, chemicals, tree sap, salt, not approved. ocean spray, acid rain, and road hazards. Nor do your warranties cover damage caused by hailstorms, B.

  • Page 21: Maintenance Costs Not Covered

    WHAT'S NOT COVERED 3.3 Maintenance Costs Not Covered Your warranties don’t cover the costs of repairing • lubrication; damage caused by poor or improper maintenance. Nor • engine tune-ups; do they cover damage caused by the use of contami- • replacing filters, coolant, spark plugs, bulbs, or fuses (unless those costs result from a covered nated fuels, or by the use of fuels, oils, lubricants, repair);...

  • Page 22: Racing Not Covered

    Chrysler. 3.5 Certain Kinds of Corrosion Not 3.6 Other Exclusions Covered Your warranties don’t cover the costs of repairing...

  • Page 23: Total Loss, Salvage, Junk, Or Scrap Vehicles Not Covered

    “salvage,” “junk,” recommendations in your Owner's Manual. “rebuilt,” “scrap,” or some similar word. Chrysler will deny warranty coverage without notice if it learns that a vehicle is ineligible for coverage for any of these reasons.

  • Page 24: Restricted Warranty

    3.8 Restricted Warranty Your warranties can also be restricted by Chrysler. Chrysler may restrict the warranty on your vehicle if the vehicle is not properly maintained, or if the vehicle is abused or neglected, and the abuse or neglect interferes with the proper functioning of the vehicle.

  • Page 25: Other Terms Of Your Warranties

    As a result, a repair to the sealed portion of All exchange parts that might be used meet your air-conditioning system may involve the Chrysler standards, and have the same warranties as installation of purified reclaimed refrigerant. new parts.

  • Page 26: Pre-Delivery Service

    4.3 Production Changes Changes may be made in vehicles sold by Chrysler and its dealers at any time without incurring any obligation to make the same or similar changes on vehicles previously built or sold.

  • Page 27: Emission Warranties Required By Law

    • exhaust pipes (between exhaust manifold and parts for 2 years or 24,000 miles, whichever occurs catalyst); first. Chrysler covers all of these parts under the • fuel cap and tank assembly, pump, and fuel Basic Limited Warranty for 3 years or 36,000 miles, lines;...
  • Page 28 EMISSION WARRANTIES REQUIRED BY LAW B. Parts Covered for 8 years or 80,000 miles If your vehicle has one of the following parts, this • positive crankcase-ventilation (PCV) valve or Federal Emission Warranty covers that part for a period of 8 years or 80,000 miles, whichever occurs first. orifice;...

  • Page 29: Emission Performance Warranty

    EMISSION WARRANTIES REQUIRED BY LAW 5.2 Emission Performance Warranty This warranty supplements the federal warranty under • your vehicle has failed a federally approved state 5.1. It lasts for 2 years or 24,000 miles on the odom- or local emissions test; •...

  • Page 30: California Emission Warranty

    5.3 California Emission Warranty emission-related assemblies. Your Warranty Rights and Obligations (Applies Where a warrantable condition exists, Chrysler will repair Only to Vehicles Certified for Sale and Regis- your vehicle at no cost to you, including diagnosis, parts tered in the State of California) and labor.
  • Page 31 For 7 years or 70,000 miles, whichever first occurs: -- You are responsible for presenting your vehicle to a Chrysler, Dodge or Jeep dealer as soon as a 1. If an emission-related part listed in this warranty problem exists. The warranty repairs should be...
  • Page 32 Also included may be hoses, belts, connectors and First other emission-related assemblies. California law requires Chrysler to warrant that if any emission-related part on your vehicle is defective, Chrysler will repair or replace the part. The repair or replacement will be made at no...
  • Page 33 C. Parts Covered for 8 Years or 80,000 Miles, Whichever Occurs First Whichever Occurs First (See Federal Emission Warranty 5.1.B). Chrysler also warrants that every part listed below — if • catalytic converter installed as original equipment — is free from defects. • powertrain control module These parts are: D.
  • Page 34 Control Information label located on the under side of the hood on the driver's side. Chrysler also warrants that every part listed below — if installed as original equipment — is free from defects. All powertrain control modules and catalyst are covered, in addition to the specific parts listed below.

  • Page 35: How To Get Warranty Service

    United States, your Chrysler warranty still applies. Service A. In the United States (We Include U.S. may be requested at any authorized Chrysler, Dodge Possessions and Territories as Part of or Jeep dealership.
  • Page 36 You may also be required to obtain documentation from • When your vehicle returns to the United States, Chrysler in order to register your vehicle in your new contact the Chrysler Customer Assistance Center country. (section 7.2) for reimbursement consideration. You will normally need to provide a copy of the receipt, E.

  • Page 37: How To Get Tow Service - U.s. Or Canada Only

    HOW TO GET WARRANTY SERVICE 6.2 How To Get Tow Service - U.S. or B. If Unable to Contact 24-Hour Towing Canada Only * Assistance: If you are unable to contact 24-Hour Towing Assis- A. What To Do: tance and you obtain towing services on your own, If your vehicle requires towing due to a defect you may submit your original receipts from the covered under the Basic Limited Warranty, dial toll-...

  • Page 38: Emergency Warranty Repairs

    Chrysler Motors LLC's determination relating to Chrysler, Dodge or Jeep dealer, follow the reimburse- reimbursement are final. Correspondence should be ment procedure in 6.1(C).

  • Page 39: Getting Service Under The California Emission Warranties

    1200 Pennsylvania Avenue, NW emission-warranty coverage, follow the steps Mail Code 6403J described in 7.1. Chrysler will reply to you in Washington, D. C. 20460 writing within 30 days after receiving your com- plaint (or within the time limit required by local or 6.5 Getting Service Under the California...
  • Page 40 If you need emergency service under this warranty should take the vehicle to any authorized Chrysler, and a Chrysler, Dodge or Jeep dealer is not readily Dodge or Jeep dealer for warranty repairs and give available, you may have your vehicle repaired by a copy of the failed Smog Check test report to the anyone using any brand of repair parts.
  • Page 41 California Emission Warranty, you can Chrysler's suggested retail price. Reimburse- contact one of the following: ment for labor will be based on Chrysler's recommended time allowance for the repair and on the appropriate Chrysler Motors LLC hourly labor rate in the geographic area where you had Customer Assistance Center the work done.

  • Page 42: How To Deal With Warranty Problems

    But if dealer with all the information and assistance necessary you’re not satisfied with your dealer’s response to to resolve the problem. Even if Chrysler can’t help you, your problem, Chrysler Motors LLC ("Chrysler") Chrysler will acknowledge your contact and explain recommends that you do the following: Chrysler's position.
  • Page 43 Chrysler Motors LLC ("Chrysler") Limited Warranty or a live in Arkansas, Idaho, Kentucky or Minnesota ONLY, Chrysler / Mopar Part Limited Warranty. The CAP does you can contact the Chrysler Motors LLC Customer not review disputes involving the sale of a new or used Arbitration Process in your area.
  • Page 44 This statement will include the decision, any action to be of the dispute. You will receive copies of their taken by the dealer or Chrysler and the time by which the responses. action must be taken. The decision will be binding on the •...

  • Page 45: Helpful Addresses And Telephone

    Chrysler requires that you first notify us in writing of any service difficulty that you may have days after the date by which the dealer or Chrysler experienced so that we can have a chance to make must act to determine whether performance has any needed repairs before you are eligible for been rendered.
  • Page 46 HOW TO DEAL WITH WARRANTY PROBLEMS • In the United States: • In Mexico, contact the Customer Relations Chrysler Customer Assistance Center Office for Chrysler, Jeep and Dodge vehicle at: 1240 Prolongacion Paseo de la Reforma Av. P.O. Box 21-8004 Santa Fe, C.P. 05109 Auburn Hills, Michigan 48321-8004 Deleg.

  • Page 47: Optional Service Contract

    OPTIONAL SERVICE CONTRACT 8. Optional Service Contract Chrysler Motors LLC's or Chrysler Service Contract Com- pany LLC's optional service contracts offer valuable protection against repair costs when these warranties don’t apply. They complement but don’t replace the warranty coverages outlined in this booklet. Several plans are available, covering various time-and-mileage periods and various sets of components.

  • Page 48: Maintenance

    Chrysler Motors LLC ("Chrysler") concerning your you’ve had done on your vehicle in your Maintenance maintenance of your vehicle, Chrysler will require Log. you to provide proof that your vehicle was properly...

  • Page 49: Where To Go For Maintenance

    MAINTENANCE 9.2 Where To Go For Maintenance Chrysler recommends that you return to the dealer from whom you bought your vehicle for all maintenance service both during and after the warranty periods. Although you can get warranty service from any dealer...
  • Page 50 N O T E S N O T E S...
  • Page 51 Original Owner’s Name Second Owner’s Name Street Address Street Address City and State Zip Code City and State Zip Code Date of Second Purchase Mileage at Purchase Vehicle Identification Number Warranty Start Date (In-Service Date) Mileage at Delivery Selling Dealer Code Third Owner’s Name City...

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