Dodge Caliber Warranty Information Booklet page 44

HOW TO DEAL WITH WARRANTY PROBLEMS
5) The date(s) of repair(s) and mileage at the time, 6)
Current mileage, and 7) A description of the action
you expect to resolve your concern.
Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
• When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side
of the dispute. You will receive copies of their
responses.
• While your dispute is pending NCDS or Chrysler
may contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler
will ask you to sign a form that contains that
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settlement. Your case will then be closed. There is no
requirement for you to participate in this settlement
process.
• If you requested an oral hearing, a decision-maker will
contact you to arrange a convenient time and place for a
hearing. Usually, this will be at a dealership near you.
• If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you, the
dealer nor Chrysler need be present.
• NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to be
taken by the dealer or Chrysler and the time by which the
action must be taken. The decision will be binding on the
dealer and Chrysler but not on you unless you accept the
decision.