Dodge Caliber Warranty Information Booklet page 43

C. If Your Problem Still Isn't Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky and Minnesota ONLY:
(NOTE: This Process is not available for residents
of other states.)
If you can't resolve your warranty problem after
following the two steps described in 7.1(A), and you
live in Arkansas, Idaho, Kentucky or Minnesota ONLY,
you can contact the Chrysler Motors LLC Customer
Arbitration Process in your area.
You may obtain a brochure describing Chrysler
Motors LLC's Customer Arbitration Process, including
an application, by calling 1-800-992-1997. This service is
strictly voluntary, and you may submit your dispute
directly to the Customer Arbitration Process (CAP) at
no cost. The CAP is administered by an independent
dispute settlement organization and may be contacted
in writing at the following address:
HOW TO DEAL WITH WARRANTY PROBLEMS
National Center for Dispute Settlement
Chrysler Motors LLC
Customer Arbitration Process
P.O. Box 560208
Dallas, TX 75356-0208
The CAP reviews only vehicle disputes involving
Chrysler Motors LLC ("Chrysler") Limited Warranty or a
Chrysler / Mopar Part Limited Warranty. The CAP does
not review disputes involving the sale of a new or used
vehicle, personal injury/property damage claims, disputes
relating to design of the vehicle or part, or disputes which
are already the subject of litigation.
The CAP will need the following information from you:
1) Legible copies of all documents and repair orders
relevant to your case, 2) Vehicle identification number of
your vehicle, 3) A brief description of your unresolved
concern, 4) The identity of your servicing/selling dealer,
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