Ford 2013 Flex Owner's Manual page 442

Vehicle Health Report and SYNC Services (Traffic, Directions
Issue
• Your account
I received a text
that the Vehicle may not be
Health Report is activated on the
not activated. website, OR
• You may have
the wrong VIN
(vehicle
identification
number) listed.
I am unable to The preferred
retrieve the dealer
report on the information did
website, or I not load correctly.
receive a system
error.
• This could be
I am unable to
submit a report. due to your
phone's
compatibility, OR
• Bad signal
strength, OR
• Your phone
may not be
activated on the
website.
2013 Flex (471)
Owners Guide gf, 4th Printing, December 2012
USA (fus)
SYNC®
and Information) issues
Possible Possible solution(s)
cause(s)
• This is a free feature, but you
must first register online to use
it.
• Make sure that your VIN is
correctly listed in your account.
When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
• Update your mobile number
in your account on the website.
• Make sure you have full signal
strength and that your
Bluetooth volume level has been
turned up.
• Try deleting your phone and
performing a clean pairing.
441