Chapter 11: Troubleshooting; Safety Guidelines; First Steps - Gateway GT4015H User Manual

CHAPTER 11: Troubleshooting

Safety guidelines

First steps

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While troubleshooting your computer, follow these safety guidelines:
Warning: Never remove your computer case cover while your computer
is turned on and while the modem cable, network cable, and power cord
are connected.
Warning: Make sure that you are correctly grounded before accessing
internal components. For more information about preventing damage
from static electricity, see "Preventing static electricity discharge" in your
hardware reference.
Warning: To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
Power cords or plugs are damaged
Liquid has been spilled into your computer
Your computer was dropped
The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
If you have problems with your computer, try these things first:
Make sure that the AC power adapter is connected to your computer and
an AC outlet and that the AC outlet is supplying power.
If you use a power strip or surge protector, make sure that it is turned on.
If a peripheral device (such as a keyboard or mouse) does not work, make
sure that all connections are secure.
Make sure that your hard drive is not full.
If an error message appears on the screen, write down the exact message.
The message may help Gateway Customer Care in diagnosing and fixing
the problem.
If you added or removed peripheral devices, review the installation
procedures you performed and make sure that you followed each
instruction.
If an error occurs in a program, see the program's printed documentation
or the online help.
www.gateway.com