Gateway GT5448E - GT - 2 GB RAM Reference Manual
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Gateway GT5448E - GT - 2 GB RAM Reference Manual

Gateway GT5448E - GT - 2 GB RAM Reference Manual

Gateway desktop computer reference guide
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Summary of Contents for Gateway GT5448E - GT - 2 GB RAM

  • Page 1 REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing the online User Guide ..... . 2 Gateway contact information ......3 Microsoft Certificate of Authenticity .
  • Page 4 Chapter 4: Upgrading Your Computer ..29 Preventing static electricity discharge ....30 Opening the case ....... . . 31 Removing the side panel .
  • Page 5 Using Microsoft System Restore ....104 Recovering your system to its factory condition ..107 Recovering your system using the Windows DVD . . . 108 www.gateway.com...
  • Page 6 Telephone support ....... 108 Before calling Gateway Customer Care ... . 108 Telephone numbers .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see the online User Guide.

  • Page 9: Gateway Contact Information

    Gateway contact information The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system.
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Computer

    CHAPTER2 Checking Out Your • Front • Back Computer...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Computer Front Optical disc drive USB port (optional) Microphone jack Headphone jack Component Icon Optical disc drive USB ports Microphone jack Optical disc drive bay Diskette drive (optional) Memory card reader (optional) Power button/power indicator Hard drive indicator USB ports (optional) IEEE 1394 ports (optional)
  • Page 13 Power button/power indicator Hard drive activity indicator IEEE 1394 ports www.gateway.com Description Plug powered, analog front speakers, an external amplifier, or headphones into this jack. This jack is color-coded green. Use this drive to read from and write to 3.5"...

  • Page 14: Back

    CHAPTER 2: Checking Out Your Computer Back Important Your computer’s hardware options and port locations may vary from this illustration. Your computer includes the following components. Power connector Case cover thumbscrew Audio in/side speaker jack Surround left/right speaker jack Ethernet (network) jack IEEE 1394/FireWire™...
  • Page 15 Component Icon Audio input (Line in) jack (blue plug) -OR- Side speaker jack Surround/Rear speaker jack (black plug) Ethernet (network) jack IEEE 1394 port PS/2 mouse port S-Video out jack (optional) TV tuner (optional) Telephone jack (optional) Voltage switch...
  • Page 16 CHAPTER 2: Checking Out Your Computer Component Headphone/analog speakers jack (green plug) -OR- Front speakers jack Microphone jack (pink plug) S/PDIF output jack (optional) Center/subwoofer jack (orange plug)(optional) USB ports PS/2 keyboard port Video card (optional) Modem jack (optional) Icon Description This jack is user configurable for one of the following:...

  • Page 17: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •...

  • Page 18: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 19: Reducing Eye Strain

    • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. www.gateway.com...

  • Page 20: Sitting At Your Computer

    CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

  • Page 21: Checking The Voltage Selection

    To connect to a broadband modem or to an Ethernet network: Insert one end of the network cable into the network jack Insert the other end of the network cable into a cable modem, DSL modem, or network jack. www.gateway.com on the back of your computer.

  • Page 22: Connecting A Dial-Up Modem

    CHAPTER 3: Setting Up and Getting Started Connecting a dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your computer may have a 56K modem that you can use with a standard telephone line to connect to the internet or fax documents.

  • Page 23: Waking Up Your Computer

    Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off. www.gateway.com (Start).

  • Page 24: Restarting (Rebooting) Your Computer

    CHAPTER 3: Setting Up and Getting Started To put your computer to sleep: Click computer saves your session and partially shuts down to save power. To “wake” your computer, press a key on the keyboard or press the power button. To turn off your computer: Click then click Shut Down.

  • Page 25: Using The Keyboard

    Windows keys Feature Icon Editing buttons Function keys Internet buttons Audio playback buttons www.gateway.com Audio playback buttons Navigation keys Application key Directional keys Description Press these buttons to copy, cut, and paste. Press these keys to start program actions. Each program uses different function keys for different purposes.

  • Page 26: Elite Multimedia Keyboard Features

    CHAPTER 3: Setting Up and Getting Started Feature Icon Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Elite multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.
  • Page 27 Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad www.gateway.com Description Press this button to activate your computer’s Sleep (power-saving) mode. Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

  • Page 28: Using The Mouse

    CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction.
  • Page 29 “Customizing” chapter in the online User Guide. For instructions on how to clean the mouse, see www.gateway.com Move the mouse around. If you reach the edge of your mouse pad and need to move the...

  • Page 30: Adjusting The Volume

    CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can adjust volume using your speakers’ controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: •...
  • Page 31 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

  • Page 32: Configuring The Audio Jacks

    CHAPTER 3: Setting Up and Getting Started Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack.
  • Page 33 IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs.
  • Page 34 CHAPTER 3: Setting Up and Getting Started...

  • Page 35: Chapter 4: Upgrading Your Computer

    Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Installing memory • Replacing the system battery • Adding or replacing a CD or DVD drive • Replacing the memory card reader • Adding or replacing a hard drive •...

  • Page 36: Preventing Static Electricity Discharge

    CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 37: Opening The Case

    Press the power button for ten seconds to drain any residual power from your computer. Remove the two thumbscrews on the side panel cover. Thumbscrews Swing the side panel away from the back of your computer, then pull the panel off. www.gateway.com “Preventing static electricity...

  • Page 38: Removing The Front Bezel

    CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: • Press the three bezel retention tabs, then swing the right side of the front bezel away from the computer and remove it. Tabs Closing the case Replacing the front bezel To replace the front bezel: Slide the tabs on the left side of the bezel into the slots...

  • Page 39: Replacing The Side Panel

    Insert the front edge of the side panel into the inside front edge of the computer, then swing the side panel in toward the back of the computer to secure it into place. Thumbscrews Replace the side panel thumbscrews. Reconnect the cables and power cord. www.gateway.com...

  • Page 40: Installing Memory

    CHAPTER 4: Upgrading Your Computer Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: Remove the side panel by following the instructions in “Removing the side panel”...

  • Page 41: Replacing The System Battery

    During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. Write down all the values in the menus and submenus, then exit from the utility. Shut down your computer. www.gateway.com (Start), right-click Computer, then click...
  • Page 42 CHAPTER 4: Upgrading Your Computer Remove the side panel by following the instructions in “Removing the side panel” on page For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.

  • Page 43: Adding Or Replacing A Cd Or Dvd Drive

    (CD/DVD drive shown.) Note any jumper settings on the old drive and set the jumper on the new drive to be the same. www.gateway.com Important The color and shape of your replacement drive’s front cover may Step 7.
  • Page 44 CHAPTER 4: Upgrading Your Computer Remove the two drive retention screws, then slide the drive forward and out of the drive bay. Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws.

  • Page 45: Replacing The Memory Card Reader

    Remove the two drive retention screws, disconnect the card reader’s data cable from the system board, then slide the drive forward and out of the drive bay. www.gateway.com Important The color and shape of your replacement card reader’s front Step 5.

  • Page 46: Adding Or Replacing A Hard Drive

    CHAPTER 4: Upgrading Your Computer Slide the new card reader into the bay from the front of the case. Use the screws you removed previously to secure the card reader to the bay. Connect the new card reader’s data cable to the system board.
  • Page 47 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) Pull the front fan assembly away from the system board, then remove it.
  • Page 48 CHAPTER 4: Upgrading Your Computer Disconnect the fan cable from the system board. Remove the hard drive bay screw. Remove the hard drive bay from your computer. You may need to work the bay out of your computer by rocking the bay back and forth. Hard drive bay screw...
  • Page 49 If you are replacing an old drive, remove the four screws that secure the hard drive to the hard drive bay, then remove the hard drive from the bay. Screws - OR - If you are adding a new drive (not replacing an old one), remove the four screws (two on each side) from the empty hard drive bay.
  • Page 50 CHAPTER 4: Upgrading Your Computer Slide the drive bay back into your computer, making sure that the tabs on the bottom of the bay align with and slide into the slots on the bottom of your computer. Secure the drive bay to your computer using the screw you removed previously.

  • Page 51: Replacing The Front Fan

    Connect the new fan cable to the system board, then insert the new fan into place. www.gateway.com Important The location of the fan connection may vary, so make sure that...

  • Page 52: Replacing The Rear Fan

    CHAPTER 4: Upgrading Your Computer Replace the side panel by following the instructions in “Replacing the side panel” on page Replacing the rear fan Tools You need a Phillips screwdriver to replace the rear fan. To replace the rear fan: Remove the side panel by following the instructions in “Removing the side panel”...

  • Page 53: Replacing The Power Supply

    “Removing the side panel” on page Disconnect the power supply cables from all components (such as hard drives, CD or DVD drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.com Screws...

  • Page 54: Replacing The Heat Sink And Processor

    CHAPTER 4: Upgrading Your Computer Remove the three screws that secure the power supply to your computer. Slide the power supply away from the back of your computer, then pull it down and remove it. Install the new power supply into the case, then install the three screws to secure the power supply to the case.
  • Page 55 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. Pull the front fan away from the system board, then remove it. Disconnect the fan cable from the system board.
  • Page 56 CHAPTER 4: Upgrading Your Computer Loosen the four screws that secure the heat sink to the system board, then remove the heat sink and place it on a stable surface with the flat surface of the heat sink (the side with the thermal grease) up. Screws Release the processor by pushing down on the lever, and then lifting it completely up.

  • Page 57: Replacing The I/O Board

    To replace the front I/O panel: Remove the side panel by following the instructions in “Removing the side panel” on page Remove the bezel by following the instructions in “Removing the front bezel” on page Disconnect the cable from the I/O panel. www.gateway.com...

  • Page 58: Adding Or Replacing An Expansion Card

    CHAPTER 4: Upgrading Your Computer Remove the screw that secures the I/O panel to your computer, then remove the I/O panel from your computer. Insert the new I/O panel into your computer, then replace the screw. Connect the I/O panel cable to the new I/O panel. Replace the front bezel by following the instructions in “Replacing the front bezel”...
  • Page 59 Open the card retention lever. Remove the old expansion card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Caution Do not touch the contacts on the bottom part of the expansion card.

  • Page 60: Replacing The System Board

    CHAPTER 4: Upgrading Your Computer Replacing the system board To replace the system board: Remove the side panel by following the instructions in “Removing the side panel” on page Disconnect any expansion card cables from the cards and from the system board, noting their locations and orientation.
  • Page 61 Pull the front fan away from the system board, then remove it. Disconnect the fan cable from the system board. Important The location of the fan connection may vary, so make sure that you trace the fan cable from the fan to the system board.
  • Page 62 CHAPTER 4: Upgrading Your Computer Find the memory module banks on your system board. Gently pull the plastic tabs away from the sides of the memory modules, then remove them. Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) Remove the three screws that secure the power supply to your computer.
  • Page 63 Remove the seven system board screws. Lift the system board up and out of the case. Align the new system board on the screw holes in the case, then secure it into the case with the screws. If your replacement system board does not include a...
  • Page 64 CHAPTER 4: Upgrading Your Computer Release the processor from the old system board by pushing down on the lever, then lifting it completely up. Remove the processor from the old system board. Install the processor onto the new system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by...

  • Page 65: Chapter 5: Maintaining Your Computer

    CHAPTER5 Maintaining Your • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer Computer...

  • Page 66: Setting Up A Maintenance Schedule

    CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer case and...

  • Page 67: Cleaning Your Computer

    • A soft, lint-free cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit www.gateway.com...

  • Page 68: Cleaning The Exterior

    CHAPTER 5: Maintaining Your Computer Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets.

  • Page 69: Cleaning The Monitor

    Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: • Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...

  • Page 70: Updating Windows

    CHAPTER 5: Maintaining Your Computer Updating Windows Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly.

  • Page 71: Checking Hard Drive Space

    To check hard drive space: Click window opens. Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. www.gateway.com Shortcut Start Computer right-click drive (Start) then click Computer. The Computer Properties...

  • Page 72: Deleting Unnecessary Files

    CHAPTER 5: Maintaining Your Computer Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Disk Cleanup Click Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens.
  • Page 73 If you use your computer several hours every day, you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems.

  • Page 74: Defragmenting The Hard Drive

    CHAPTER 5: Maintaining Your Computer Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together.

  • Page 75: Backing Up Files

    If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com. To back up files: Click window opens.

  • Page 76: Scheduling Maintenance Tasks

    CHAPTER 5: Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: Click Tools, then click Task Scheduler.

  • Page 77: Moving From Your Old Computer

    Click Next, click Start a new transfer, then follow the on-screen instructions to complete the transfer. click Help and Support. Type transferring files in the Search Help box, then press E www.gateway.com (Start), All Programs, Accessories, System Help For more information about transferring files, click Start, then...

  • Page 78: Moving Files And Settings Manually

    CHAPTER 5: Maintaining Your Computer Moving files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder.
  • Page 79 File type File usually ends in... Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT Spreadsheets .XLS, .XLT, .TXT Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS Movies .MPEG, .MPG, .AVI, .GIF, .MOV Sound and music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA...
  • Page 80 CHAPTER 5: Maintaining Your Computer...

  • Page 81: Chapter6 Troubleshooting

    CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support...

  • Page 82: Safety Guidelines

    • Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. CHAPTER 6: Troubleshooting...

  • Page 83: Troubleshooting

    Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com Help For more information about troubleshooting, click Start, then NTER...
  • Page 84 • Clean the disc. For more information, see optical discs” on page • Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation.

  • Page 85: Diskette Drive

    Make sure that the diskette you are using is IBM-compatible. • Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. www.gateway.com “Checking the hard drive for errors” 66. If errors are detected and corrected, try...

  • Page 86: Dvd Drives

    You see a “Disk is full” error message • Delete unnecessary files on the diskette. • Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. • Run Error Checking on the diskette. For more information, see on page You see a “Non-system disk”...

  • Page 87: File Management

    Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored. www.gateway.com key, the file HIFT...

  • Page 88: Hard Drive

    Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, “Deleting unnecessary files” on page then click Help and Support. Type file management in the Search Help box, then press E •...

  • Page 89: Internet

    ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. www.gateway.com Help For more information about troubleshooting Internet NTER...

  • Page 90: Keyboard

    Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you connect and the number of users accessing those computers •...

  • Page 91: Media Center

    Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.
  • Page 92 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway Accessory Store. Note: Cable connections must be made correctly for optimal video quality.
  • Page 93 VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at: www.gateway.com. You want to change display settings to get better TV or DVD image quality •...

  • Page 94: Memory

    You want to know whether you can play recorded programs on other computers • Yes, you can. A DVR-MS file recorded to DVD can be replayed on another Media Center computer or on a non-Media Center computer that has a DVD player and DVD decoder software (such as WinDVD).

  • Page 95: Modem (Cable Or Dsl)

    Location Information dialog box opens. Enter the information for your area, then click OK. Click the Dialing Rules tab, click the location from which you are dialing, then click Edit. Make sure that all settings are correct. www.gateway.com...
  • Page 96 click Help and Support. Type dialing in the Search Help box, then press E • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
  • Page 97 If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

  • Page 98: Monitor

    then click Help and Support. Type modem troubleshooting in the Search Help box, then press E The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted”...
  • Page 99 • Reinstall the device driver. • Connect a monitor that you know works to your computer. The color is not uniform • Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

  • Page 100: Mouse

    Help For more information about changing the screen resolution, click Start, then click Help and Support. Type screen resolution in the Search Help box, then press E Mouse The mouse does not work • Make sure that the mouse cable is plugged in correctly. •...

  • Page 101: Power

    Click Start, then click Control Panel. The Control Panel window opens. Click Hardware and Sound, then click the Change Default Printer option under the Printers category. The Printer window opens. Right-click the printer you want to be the default printer, then click Set as Default Printer. www.gateway.com...

  • Page 102: Sound

    • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: Click Start, then click Control Panel.

  • Page 103: Recovering Your System

    Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.

  • Page 104: Recovering Pre-Installed Software And Drivers

    You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive.
  • Page 105 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
  • Page 106 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you will need to create a full set of recovery discs.
  • Page 107 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, “Recovering pre-installed software and drivers using recovery discs”...
  • Page 108 To recover software and drivers using recovery discs: Insert a software and driver recovery disc into a CD/DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. The disc’s Gateway Recovery Center starts. CHAPTER 6: Troubleshooting...
  • Page 109 Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.

  • Page 110: Using Microsoft System Restore

    Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.
  • Page 111 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. Click the restore point you want, click Next, then click Finish. A confirmation message box appears.
  • Page 112 On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab. Click Create. The Create a restore point dialog box opens. Type a description for the restore point (such as the date and time), then click Create.

  • Page 113: Recovering Your System To Its Factory Condition

    To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your computer restarts. If you cannot run Windows: Turn on or restart your computer.

  • Page 114: Recovering Your System Using The Windows Dvd

    For instructions, see and drivers using recovery discs” on page Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: CHAPTER 6: Troubleshooting NTER “Recovering pre-installed software and follow the 102.

  • Page 115: Telephone Numbers

    Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems.

  • Page 116: Self-Help

    The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. • This user guide and the hardware reference.

  • Page 117: Tutoring

    Tutoring Answers by Gateway answers to all of your “How do I...” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description Gateway A variety of courses and Learning tutorials are available on CD.
  • Page 118 CHAPTER 6: Troubleshooting...

  • Page 119: Chapter 7: Legal Notices

    AppendixA • Important safety information • Regulatory compliance statements • Environmental information • Notices Legal Notices...

  • Page 120: Important Safety Information

    Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 121: Care During Use

    Care during use Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

  • Page 122: Fcc Declaration Of Conformity

    Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the...
  • Page 123 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...

  • Page 124: External Television Antenna Grounding

    If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 125 Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

  • Page 126: Environmental Information

    Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 127: Macrovision Statement

    Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 128 Appendix A: Legal Notices...

  • Page 129: Index

    Index AC power connector accessories safety precautions activity indicators See indicators application buttons application key arrow keys audio audio in jack center speaker jack configuring jacks front speaker jack headphone jack line in jack line out jack microphone jack muting rear speaker jack S/PDIF jack side speaker jack...
  • Page 130 speakers connecting modem PS/2 keyboard PS/2 mouse to Ethernet network to Internet to network connections audio in center speaker digital camera digital video camera Ethernet external audio external speakers Firewire front speaker headphone i.Link IEEE 1394 keyboard line in line out microphone modem mouse...
  • Page 131 Firewire port folders opening fragmentation front bezel removing replacing front I/O panel replacing function keys Gateway contact information hard drive adding www.gateway.com backing up files checking for errors checking for free space defragmenting deleting files and folders replacing scanning for errors...
  • Page 132 cleaning features PS/2 port troubleshooting USB port keys and buttons application arrow audio playback directional editing function Internet mouse navigation numeric sleep Windows label Microsoft Certificate of Authenticity product LCD panel cleaning troubleshooting lights See indicators line in jack line out jack maintenance backing up files checking for drive errors...
  • Page 133 IEEE 1394 support for USB support for pointer moving ports See connections power button connector Hibernate mode source problems Standby/Resume troubleshooting www.gateway.com turning off computer turning on computer power button power supply replacing printer default installing troubleshooting USB port programs closing unresponsive...
  • Page 134 Index Technical Support tips before contacting tutorial service telephone support training classroom Gateway Learning Libraries Learn With Gateway transferring files from old computer settings from old computer troubleshooting add-in cards automated system cards CD drive diskette drive...
  • Page 135 (UPS) updating Windows USB port volume adjusting adjusting modem controls muting troubleshooting Windows key Windows Media Center troubleshooting Windows Product Key Code Windows Update wired Ethernet troubleshooting working safely Zip drive Zip drive port www.gateway.com...
  • Page 136 Index...
  • Page 138 MAN 6BAY MBTX CONS REFGDE V R0 12/06...

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