Troubleshooting - Samsung NE58F9710WS User Manual

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TROUBLESHOOTING
Samsung works hard to ensure that you don't have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you're
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
PROBLEM POSS=BLIE CAUSIE
The range is not The appliance has been installed
level, improperly.
The floor is sagging or sloping.
The kitchen cabinets are not
properly aligned and make the
range appear to be not level.
The appliance The kitchen cabinets are not
must be accessed square and built too tightly in to the
for servicing and appliance.
cannot be moved Carpet is interfering with
easily, movement of the range.
The oven control You have a function error code.
beeps and displays
art error code.
IE-21 Oven sensor opened
IE-22 Oven sensor shorted
IE-24 Oven heating over
i:-21: Temp probe error
IE-giE Door locking error
IE-83 Communication error
-tiE- Communication error
(Touch)
-dE- Divider error
The surface units You may be using inappropriate
will not maintain
a rolling boil or
will not cook fast
enough.
The surface units A fuse in your home may be blown
will not turn on. or the circuit breaker tripped.
The eooktop controls are set
improperly.
The surface unit
stops glowing when
changed to a lower
setting.
,, Place the oven rack in the center of the
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
• Insure the floor is level and strong and
stable enough to adequately support the
range.
,, Contact a carpenter to correct the situation.
• Insure the cabinets are square and provide
sufficient room for installation.
,, Contact a builder or installer to make the
appliance accessible.
®
®
Provide sufficient space so the range can
be lifted over the carpet.
Press OVEN OFF and restart the oven.
If the problem persists, disconnect all
power to the range for at least 30 seconds
and then reconnect the power. If this does
not solve the problem, call for service.
,, Use pans which are flat and match the
cookware, diameter of the surface unit selected.
In some areas, the power (voltage) • Cover the pan with a lid until the desired
may be low. heat is obtained.
,, Replace the fuse or reset the circuit
breaker.
,, Check to see the correct control is set for
the surface unit you are using.
This is normal. The unit is still on and hot.
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