Troubleshooting; Navman Customer Support - Navman EZY250LM MY400LMT/MY450LMT User Manual

Never clean your Navman when it is turned on. Use a soft, lint-free cloth to wipe the screen and the
exterior of your Navman.
Do not use paper towels to clean the screen.
Never attempt to disassemble, repair or make any modifications to your Navman. Disassembly,
modification or any attempt at repair could cause damage to your Navman and even bodily injury or
property damage and will void any warranty.
Do not store or carry flammable liquids, gases or explosive materials in the same compartment as your
Navman, its parts or accessories.

Troubleshooting

If you encounter a problem you cannot solve, contact an authorised service centre for assistance.
Problem
The unit is not turning
on/charging
I can not get a GPS Signal
My unit is always
showing that the speed
limit is 110 kph even
when it is not
Where is my product
key? I want to activate
my unit.

Navman Customer Support

To report a faulty product or speak to a member of our Technical Support team, contact:
Australia: 1300 NAVMAN (628626), New Zealand: 0800 GONAVM (466286);
or visit our tech support Website:
Zealand).
Steps to Take and things to check
Try to charge the unit through a USB cable
connected to a computer. If the unit
charges then the issue is with the in car
charger. If the unit still fails to charge,
then the fault is with the unit.
Make sure you are stationary and have a
clear line of site to the sky. If this fails to
resolve the issue, please reset the GPS
chip through the Settings menu of your
unit.
The units are set at a manual speed limit
defaulted at 110 kph. This can be changed
through the 'Safety' section of your
'Settings' menu.
There is no need to activate your unit in
anyway. This Activation tab within the
NavDesk software is for subscriptions,
travel books, international maps and map
upgrades only. Your unit will work straight
out of the box and there is no need to
activate it in anyway.
www.navmansupport.com.au
What Next?
Contact technical support and an
RMA will be created to fix the
unit or replace the in car charger.
If the fault is still not resolved,
please visit our self help site (see
the information below), or
contact our technical support
team.
If the fault is still not resolved,
please visit our self help site (see
the information below), or
contact our technical support
team.
If the fault is still not resolved,
please visit our self help site (see
the information below), or
contact our technical support
team.
(Australia), www.navmansupport.co.nz
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