Pace foxtel User Manual page 73

Solving problems
❖ On-screen messages
If one of the following messages appears on your TV screen, make a note of the number that
appears with the message (for example, F01). If you need to call your service provider (e.g.
FOXTEL or TELSTRA) for assistance, please have the number handy so they can help you as
quickly as possible.
Problem
Please insert your
Smartcard.
There is a Smartcard
error. Please ensure
your FOXTEL
Smartcard is correctly
inserted. Call 131999
for assistance.
Insert your new
FOXTEL Smartcard.
Call your service
provider for
assistance.
This Smartcard is not
authorised. Please call
your service provider
for assistance.
There is a Smartcard
error. Please call your
service provider for
assistance.
There is a problem
with your FOXTEL
Smartcard. Please call
your service provider
for assistance.
This is the wrong
Smartcard for this
box. Please insert the
correct FOXTEL
Smartcard. Call your
service provider for
assistance.
68
Possible cause
There is no FOXTEL
Smartcard in the
Smartcard slot in your
FOXTEL PDR.
Your FOXTEL PDR
cannot recognise your
FOXTEL Smartcard.
Your old FOXTEL
Smartcard is no longer
valid.
Your FOXTEL
Smartcard is not
authorised.
Your FOXTEL
Smartcard has
developed a problem.
Your FOXTEL
Smartcard has
developed a problem.
You have more than
one FOXTEL PDR and
have put the wrong
FOXTEL Smartcard in
this FOXTEL PDR.
Suggested solution
Insert your FOXTEL Smartcard into the Smartcard
slot.
Check it is the correct FOXTEL Smartcard. Check
it is in the right way up. Check that your card is not
damaged.
If the problem continues, call FOXTEL on 131999
for assistance.
You should have received a new FOXTEL
Smartcard through the post.
Remove your old FOXTEL Smartcard and insert
your new FOXTEL Smartcard.
Call your service provider's telephone number to
get your FOXTEL Smartcard authorised.
Check it is the correct FOXTEL Smartcard.
Check it is in the right way up.
Check that your card is not damaged.
If the problem continues, call FOXTEL on 131999.
Please call FOXTEL on 131999 for assistance.
Insert the right FOXTEL Smartcard for this
FOXTEL PDR.
If the problem continues, call FOXTEL on 131999.
Using your FOXTEL Personal Digital Recorder