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Troubleshooting
This chapter describes some common problems that may be encountered while using the IP camera and
provides possible solutions.
Symptom
Possible Cause
incorrect IP address for the IP camera, the PC that you are using is not on the same LAN as the IP
camera, you are entering an invalid port number for an HTTP or HTTPS connection, or you are
trying to access the IP camera from a device with an IP address that is restricted from access.
Recommended Action
Service Pack 2 or higher, or Microsoft Windows 7 Enterprise x64, and that you are using Internet
Explorer 8.0 (32-bit only). Make sure that you enter the correct IP address. If you are connecting
through a LAN, make sure that the PC is on the same network as the IP camera. If you are connecting
through the Internet, make sure to enter the correct port number. Make sure that the device does not
have an IP address that is restricted from access (see the
page
Symptom
Possible Cause
password.
Recommended Action
configured. Both credentials are case sensitive, so make sure to enter them exactly as they are
configured. If you forget the administrator password, you must perform a factory reset as described
in the
take these actions, do not use the Upload option in the Maintenance window to reload a saved
configuration file because that process restores the password that you forgot.
OL-25230-02
Cannot connect to an IP camera through a web browser.
You are not using a supported PC operating system or web browser, you entered an
Make sure that you are using a PC that is running Microsoft Windows XP with
3-19.)
Cannot log in to the IP camera as the administrator.
You are entering the log in credentials incorrectly or have forgotten the administrator
The administrator user name is admin and the password is the one that you
"Resetting the IP Camera" procedure on page
Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide
5
C H A P T E R
"IP Addressing Window" section on
2-11, then reconfigure the IP camera. If you
5-1
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