Call Processing; Holding Calls; System Hold; Exclusive Hold - Samsung DS-5000 User Manual

SYSTEM HOLD

• When you are connected to any call, press HOLD. The call will flash green at
your keyset. If this call appears on a line button at other keysets, it will flash red
at those keysets.
• To take the caller off hold, press that button and the green flashing light will
go steady green again. Resume the conversation.
NOTE: While on a call, pressing a line button, route button or flashing CALL button
will automatically put your first call on hold and connect you to the new call.
Automatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get it:
• Press the HOLD button twice. The call will flash green on your keyset and this
line will show a steady red light on other keysets.
• To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD

When you wish to place a call on hold at another station. Press TRANSFER and a
dial the station number (or press the appropriate DSS button). Press the HOLD
button. This will place the call on system hold on an available CALL button or Line
Button at the remote station and return you to dial tone.
NOTES:
1. If the destination station does not have any free CALL buttons or line buttons
you will hear No More Calls tone and must return to the other party by press-
ing the TRANSFER button (or the RETURN soft key in the display).
2. Intercom calls cannot be remote held.

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your station. The
button that the call appears on will have a slow flashing amber light.
• When your phone rings, lift the handset or press the SEND button to answer
the recall.
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CALL PROCESSING

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