Before You Call - Kenmore 790.4558 Series Use & Care Manual

Before you call
Solutions to Common Problems
Before you call for service, review this list. If may save you time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Range is not level. Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the rack is level. When range is level, cooktop may appear
out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misaiignment may make range appear to be unievei. Be sure cabinets are
square and have sufficient room for range clearance.
Cannot move appliance Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
easily. Appffance must be Contact builder or installer to make appliance accessible.
accessible for service.
Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.
Fntlre range or oven does Make sure cord/plug is tightly into outlet.
not operate. Service wiring is not complete. Contact your Sears Service Center, installing agent or qualified
servicer.
Power outage. Check house lights to be sure. Call your local electric company for service.
Surface element does not No power to the appliance. Check steps under "Fntlre range or oven does not operate"' in this
heat. Before You Call checklist.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Surface element too hot Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial
or not hot enough, markings are an indicator of relative heat settings and will vary slightly.
Voltage is incorrect. Be sure appliance is properly connected to the specified power source. If
you are not sure about this requirement carl 1-800-4-MY-HOME® for service (See back cover).
Lightweight or warped pans were used. Be sure to use proper cookware. Use only fiat bottom,
evenly balanced medium or heavyweight cookware. Heavy and medium weight pans heat
evenly. Because lightweight pans heat unevenly, foods may burn easily.
Food not heating evenly. Lightweight or warped pans were used. Be sure to use proper cookware. Use only fiat bottom,
evenly balanced medium or heavyweight cookware. Heavy and medium weight pans heat
evenly. Because lightweight pans heat unevenly, foods may burn easily.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Drip bowls are pitting or Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion. Remove
rusting, and wash drip bowls as soon as possible after a spillover.
Normal environment. Houses along sea coast are exposed to salt air. Protect bowls as much as
possible from direct exposure to salt air.
DHp bowls turnlng color Bottom surface of cookware extends beyond surface elements and touches cooktop surface. This
or distorted out of shape, can cause high enough temperatures to discolor the drip bowls. DO NOT use cookware of this
type. Pan sizes should be matched to the size of the element. Replacement drip bowls may be
purchased from Sears Parts & Repair.
Surface elements not seated properly in terminal. Turn control to OFF. Be sure surface element is
COOL. Lift out surface element. Position element properly, following instructions under General
Care & aeanlng.
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