Dell PowerEdge Expandable RAID Controller 3 User Manual page 223

Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell's facility. To request warranty service, you must contact Dell's
Customer Technical Support within the warranty period. If warranty service
is required, Dell will issue a Return Material Authorization Number. You
must ship the products back to Dell in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the
risk of loss or damage during shipment. Dell will ship the repaired or
replacement products to you freight prepaid if you use an address in the
continental U.S., where applicable. Shipments to other locations will be
made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
Limited Warranty Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide,
on an exchange basis and subject to Dell's Exchange Policy in effect on the
date of the exchange, replacement parts for the Dell hardware product(s)
covered under this limited warranty when a part requires replacement. You
must report each instance of hardware failure to Dell's Customer Technical
Support in advance to obtain Dell's concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in the continental U.S., where
applicable. Shipments to other locations will be made freight collect. Dell
will include a prepaid shipping container with each replacement part for
your use in returning the replaced part to Dell. Replacement parts are new
or reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The warranty term for a
replacement part is the remainder of the limited warranty term.
Ap p e n d i x B: War r a n ti e s an d Ret ur n Po l ic y
NOTE: Before you ship
the product(s) to Dell,
back up the data on the
hard drive(s) and any
other storage device(s) in
the product(s). Remove
any removable media,
such as diskettes, CDs, or
PC Cards. Dell does not
accept liability for lost
data or software.
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