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MAINTENANCE AND WARRANTY
SERVICE POLICY
SERVICE POLICY
This Service Policy is valid in the United States only. This applies to Teleflex units
returned to our factory in Eufaula, Alabama, and is subject to change without
notice.
All repair work is performed by factory-trained technicians to meet exacting
factory specifications. Factory serviced units go through the same rigorous
testing and quality control inspection as new production units.
Even though you'll probably never need to take advantage of our incredible
service guarantee, it's good to know that we back our units this well. We do it
because you deserve the best. We will make every effort to repair your unit
within three working days from the receipt of your unit. This does not include
shipping time to and from our factory. Units received on Friday are usually
shipped by Wednesday, units received Monday are usually shipped by Thursday,
etc.
We reserve the right to deem any product unserviceable when replacement
parts are no longer reasonably available or impossible to obtain.
After the original warranty period, a standard flat rate service charge will be
assessed for each repair (physical damage and missing parts are not included).
Please call our Customer Support Department to verify the service charge for
your unit.
The standard service charge includes UPS or Parcel Post freight only. If charges
are not prepaid, the unit will be returned C.O.D. If you are experiencing
problems related to bottom or depth readings, please send your transducer
along with your unit when sending for repair.
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