Service Policy - Teleflex TFX100ID Operation Manual

MAINTENANCE AND WARRANTY

SERVICE POLICY

SERVICE POLICY
This Service Policy is valid in the United States only. This applies to Teleflex
Sonar units returned to our factory in Eufaula, Alabama, and is subject to
change without notice.
All repair work is performed by factory-trained technicians to meet exact-
ing factory specifications. Factory serviced units go through the same rigor-
ous testing and quality control inspection as new production units.
Even though you'll probably never need to take advantage of our incredi-
ble service guarantee, it's good to know that we back our units this well.
We do it because you deserve the best. We will make every effort to
repair your unit within three working days from the receipt of your unit.
This does not include shipping time to and from our factory. Units
received on Friday are usually shipped by Wednesday, units received
Monday are usually shipped by Thursday, etc.
We reserve the right to deem any product unserviceable when replacement
parts are no longer reasonably available or impossible to obtain.
After the original warranty period, a standard flat rate service charge will
be assessed for each repair (physical damage and missing parts are not
included). Please call our Customer Support Department to verify the
service charge for your unit.
If shipping charges are not prepaid, the unit will be returned C.O.D. If you
are experiencing problems related to bottom or depth readings, please
send your transducer along with your unit when sending for repair.
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