Lexmark 3350 - X Color Inkjet Service Manual
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Lexmark 3350 - X Color Inkjet Service Manual

Lexmark 3350 - X Color Inkjet Service Manual

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Lexmark™ 3300 Series
All-In-One
4479-XXX
• Table of contents
• Start diagnostics
• Safety and notices
• Trademarks
• Index
Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.

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Summary of Contents for Lexmark 3350 - X Color Inkjet

  • Page 1 Lexmark™ 3300 Series All-In-One 4479-XXX • Table of contents • Start diagnostics • Safety and notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
  • Page 3 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Other trademarks are the property of their respective owners.

  • Page 4: Table Of Contents

    4479-XXX Table of contents Safety information ..........v Preface .
  • Page 5 4479-XXX Removals ..........4-3 General precautions on removals .
  • Page 6 4479-XXX Service Manual...

  • Page 7: Safety Information

    4479-XXX Safety information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.
  • Page 8 4479-XXX Sicherheitshinweise • Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen. • Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt.
  • Page 9 4479-XXX Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. •...
  • Page 10 4479-XXX Service Manual...

  • Page 11: Preface

    4479-XXX Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: 1. General information contains a general description of the All-In-One and the maintenance approach used to repair it. Special tools and test equipment are listed, as well as general environmental and safety instructions.
  • Page 12 4479-XXX Service Manual...

  • Page 13: General Information

    4479-XXX 1. General information The Lexmark™ 3300 Series (4479-XXX) All-In-One features an electro- mechanical color scanner, copier, and printer that creates characters and graphics by composing programmed patterns of ink dots using a printhead and liquid ink. The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media.

  • Page 14: Specifications

    4479-XXX Specifications Scanner Scanner Type Flatbed, CIS Scan Modes True Color: • 48 bit internal • 24 bit external Gray Mode: • 16 bit internal • 8 bit external Text/Line Art: • 1 bit per pixel Scan Method One-pass scanning Scan Area •...

  • Page 15: Control Panel

    4479-XXX Control panel The control panel is set up to function in scan and copy mode. The LCD offers different options depending upon the mode. Buttons Functions Power The Power button turns the power on and off when the All-In-One is idle. When the All-In-One is on and performing a standalone or computer based print job, pressing the Power button cancels the print job and sends a printer...
  • Page 16 4479-XXX Buttons Functions Cancel During a computer print job, the Cancel button cancels the job by sending the “cancel print” alert to the computer, and the ejects the page. During a computer scan job, this button cancels the job by sending a “scan abort” command to the computer. During a computer copy job, this button performs a combination command to cancel the print and scan job.

  • Page 17: Maintenance Approach

    4479-XXX Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error codes, symptom tables, service checks, and diagnostic aids to determine the symptom and repair the failure. After you complete the repair, perform tests as needed to verify the repair. Tools required for service •...

  • Page 18: Acronyms

    4479-XXX Acronyms Automatic Document Feeder Bill of Material Charge Coupled Device Contact Image Sensor DBCS Double Byte Character Set End of Form Electrostatic Discharge Flexible Flat Cable Flat Printhead Cable Field Replaceable Unit HVPS High Voltage Power Supply Liquid Crystal Display Light-Emitting Diode LVPS Low Voltage Power Supply...

  • Page 19: Diagnostic Information

    Press the Power button to turn on the All-In-One. 1. The Power button indicator light comes on. 2. Lexmark 3300 Series appears on the LCD. 3. The carrier moves off the maintenance station, and then returns. 4. The paper feed motor runs, and then stops.

  • Page 20: Catastrophic Errors

    4479-XXX Code Name Description Action 0302 Hardware General hardware Replace the system Failure failure (unable to board. localize failure to a specific system) 0303 Corrupted ROM Replace the system Checksum board. Failure Catastrophic errors In this state, the All-In-One is in an error mode such that operation cannot continue.
  • Page 21 4479-XXX Code Name Description Action 1207 Paper System A paper system error Clear the paper path. Error control failure was Unplug the All-In-One; detected. wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, clean the NVRAM by pressing the Black...
  • Page 22 4479-XXX Code Name Description Action 1213 Data Abort Firmware attempted to Unplug the All-In-One; Error load or store to an wait a few seconds, invalid address. then plug the All-In-One back in and turn the power on. If the error remains, replace the system board.
  • Page 23 4479-XXX Code Name Description Action 1218 Serial Flash Invalid parameters Unplug the All-In-One; Error have been passed to wait a few seconds, ReadFlashPage. then plug the All-In-One back in and turn the power on. If the error remains, clean the NVRAM by pressing the Black Copy button and Power button...
  • Page 24 4479-XXX Code Name Description Action 120B Address Error Firmware attempted to Unplug the All-In-One; access invalid address wait a few seconds, space. then plug the All-In-One back in and turn the power on. If the error remains, replace the system board.
  • Page 25 4479-XXX Code Name Description Action 121A Loop Timeout Error detected that a Unplug the All-In-One; Error while loop or similar wait a few seconds, loop timed out before then plug the the event it was waiting All-In-One back in and on finished.

  • Page 26: User Intervention Errors

    4479-XXX User intervention errors Code Name Description Action 1100 Paper Jam There is paper jammed Clear the paper jam in the All-In-One. and press the Arrow button. 1101 Paper Out The All-In-One is out of Load paper and press paper. the Arrow button.

  • Page 27: Post Symptom Table

    4479-XXX Code Name Description Action 1205 Mono TSR Problem in mono TSR Replace print Error circuit; cannot cartridge(s). determine printhead temperature. Printing will be slow if printer is unable to heat or cool. 1206 Color TSR Problem in color TSR Replace print Error circuit;...

  • Page 28: Symptom Tables

    4479-XXX Symptom tables Locate the symptom in the following tables and take the appropriate action. Carrier transport problems Symptom Action • No carrier movement Go to the “Carrier transport service check” on page 2-13. • Slow carrier movement • Carrier stops •...

  • Page 29: Printer Communication Problems

    4479-XXX Printer communication problems Symptom Action Not able to print Test Page Check the USB cable and system board cable connections. If connections are okay, replace system board. Go to “System board removal” on page 4-17. Scanner problems Symptom Action •...

  • Page 30: Paper Feed Problems

    4479-XXX Paper feed problems Symptom Action • Fails to pick up paper Go to the “Paper feed service check” on page 2-16. • Picks up more than one sheet of paper • Picks paper but fails to feed • Paper jams •...

  • Page 31: Service Checks

    4479-XXX Service checks Carrier transport service check Action • System Board Check the carrier transport motor connector J1 on the system board. If it is connected, check for • Carrier approximately 29 V dc on pins 1 and 2 or at the wire Transport Motor connections located on the rear of the carrier transport motor.

  • Page 32: Cis Module Assembly Service Check

    4479-XXX Action Carrier Assembly Check the following parts for wear or damage: • Printhead cartridge latch • Latch spring • Carrier • Printhead cables Ensure that all printhead cables are fully seated. If any of these parts are defective, replace the carrier assembly.

  • Page 33: Pictbridge Service Check

    4479-XXX PictBridge service check Action PictBridge Check system board connector J11 for approximately Card 9 V dc on pin 1. If the voltage is incorrect, replace the system board. Go to “System board removal” on page 4-17. If the voltage is correct but the problem remains, replace the scanner module assembly.

  • Page 34: Paper Feed Service Check

    4479-XXX Paper feed service check If the All-In-One does not have paper jam problems, continue with this service check. If the All-In-One has a paper jam problem, examine the printer for the following before you begin the service check: • Check the entire paper path for obstructions.

  • Page 35: Power Service Check

    4479-XXX Action Midframe Check the following for wear: Assembly • Small feed rollers • Large feed roller • Exit roller • Star rollers If any of the rollers are worn and causing a paper feed problem, replace the print engine. Go to “Print engine removal”...

  • Page 36: Print Quality Service Check

    4479-XXX Print quality service check FRU/Problems Action Print Cartridge Ensure that the All-In-One contains good print cartridges. Run the “Single test page” on page 3-1. Look for a break in the diagonal line in the nozzle test pattern. A broken line indicates one or more print nozzles are not working.
  • Page 37 To align the print cartridges using the computer: 1. Load plain paper. 2. Open the Lexmark Solution Center. 3. From the Maintenance tab, click Align to fix blurry edges. 4. Click Print to print an alignment page and to automatically align the cartridges.

  • Page 38: Scan And Copy Quality Service Check

    4479-XXX Scan and copy quality service check FRU/Problems Action Scanned images Check the lighter and darker settings. Pressing the are faded, or Arrow button presents menus on the LCD. From the colors are dull, Dark menu: blurry, or fuzzy. • Press the Minus (-) button to make a document Images are lighter.

  • Page 39: Diagnostic Aids

    4479-XXX 3. Diagnostic aids Single test page This test prints a test page. To run a complete test page of black and color patterns, be sure the print cartridges are in good condition. To enter the test: 1. Turn on the All-In-One. 2.

  • Page 40: Self Test Menu

    4479-XXX A black and color purge pattern is used to clear all printhead nozzles. The nozzle test pattern prints all nozzles on a diagonal line. There should be no breaks in the nozzle test pattern. A break in the pattern indicates that one or more nozzles are not working.
  • Page 41 None message appears on the LCD. Press Cancel to return to the Self Test menu. 12. Show Strings–Displays strings on the LCD (example Lexmark 3300 Series). 13. Scanner Life Test–This is not an option in the Self Test menu. To enter the Scanner Life Test, press the Cancel and Power buttons simultaneously.
  • Page 42 4479-XXX Service Manual...

  • Page 43: Repair Information

    4479-XXX 4. Repair information This chapter explains how to make adjustments to the All-In-One and how to remove defective parts. Warning: Read the following before handling electronic parts. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD).

  • Page 44: Adjustments

    4479-XXX Adjustments The All-In-One will prompt you to align the print cartridges when they are installed or replaced. 1. Load plain paper. 2. Install new print cartridges and close the scanner module assembly. 3. An alignment page message appears on the LCD. Press the Arrow button to print the alignment page.

  • Page 45: Removals

    4479-XXX Removals General precautions on removals Use caution when disassembling and reassembling components. The close proximity of cables to moving parts makes proper routing a must. When components are removed or replaced, any cables disturbed must be replaced as closely as possible to their original positions. Before removing any component from the machine, be sure you note the cable routing.

  • Page 46: Asf Guide With Spring Removal

    4479-XXX ASF guide with spring removal 1. Flex the ASF guide and remove tab (A) from the hole. 2. Remove the ASF guide and spring. Service Manual...

  • Page 47: Bezel Removal

    4479-XXX 3. When reinstalling, be sure the spring goes back into hole (B). Bezel removal 1. Lift the scanner lid. 2. Use your fingers to loosen the bezel. Repair information...

  • Page 48: Control Panel Cover Removal

    4479-XXX 3. Pull the bezel forward and remove. Control panel cover removal 1. Use a flat thin-blade screwdriver to separate the cover from the base of the control panel. 2. Lift and remove the control panel cover. Service Manual...

  • Page 49: Exit Tray With Extender Removal

    4479-XXX Exit tray with extender removal 1. Extend the exit tray. 2. Press down on the center of the exit tray. 3. Pull the exit tray out and remove. Repair information...

  • Page 50: Scanner Lid Removal

    4479-XXX Scanner lid removal 1. Open the scanner lid. 2. Lift and remove. Paper support removal 1. Press in the left tab. 2. Lift and remove the paper support. Service Manual...

  • Page 51: Scanner Support Removal

    4479-XXX Scanner support removal 1. Lift the scanner module assembly. 2. Press in tab (A). 3. Remove the scanner support. Repair information...

  • Page 52: Scanner Module Assembly Removal

    4479-XXX Scanner module assembly removal 1. Press in the left and right latches (A). 2. Lift the scanner module assembly into the upright position. 3. Remove three screws (B) from the midframe cover. 4-10 Service Manual...
  • Page 53 4479-XXX 4. Press down on the front of the midframe cover (C) to release tabs (D). 5. Lift the midframe cover and disconnect all scanner cables and the media sensor cable from the system board. 6. Lift and remove the scanner module assembly. 4-11 Repair information...

  • Page 54: Rear Cover Removal

    4479-XXX Rear cover removal 1. Remove the scanner module assembly. 2. Press four tabs (A) toward the center of the machine. 3. Release the fifth tab (B) with a screwdriver. 4-12 Service Manual...

  • Page 55: Print Engine Removal

    4479-XXX 4. Remove the rear cover. Print engine removal 1. Remove the scanner module assembly. 2. Remove four screws (A) from the star roller assembly and the ground bracket. 3. Remove the star roller assembly and the ground bracket. 4. Press down and disconnect the small exit roller (B). 5.
  • Page 56 4479-XXX 7. Remove four screws (D) from the print engine. 8. Lift and remove the print engine. 4-14 Service Manual...

  • Page 57: Carrier Assembly And Encoder Strip Removal

    4479-XXX Carrier assembly and encoder strip removal 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Disconnect the flat printhead cables and clip (A). 4. Disconnect both ends (B) of the encoder strip. 5. Remove the encoder strip. Note: When installing an encoder strip, make sure that the arrow on right end is pointing down.
  • Page 58 4479-XXX 6. Remove the two carrier shaft retainer clips (C). 7. Slide the carrier shaft to the left and remove. 8. Press the belt tensioner (D) and remove the belt (E) from carrier transport motor pulley. 9. Remove the carrier assembly. 4-16 Service Manual...

  • Page 59: System Board Removal

    4479-XXX System board removal 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Disconnect all system board cables. 4. Remove three screws (A). Note: Be careful not to damage the of End-Of-Forms flag (B). 5. Remove the system board. 4-17 Repair information...

  • Page 60: Maintenance Station Removal

    4479-XXX Maintenance station removal 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Press three retainer tabs (A). 4-18 Service Manual...

  • Page 61: Base Assembly

    4479-XXX 4. Slide the maintenance station forward and down to remove. Base assembly 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Remove the rear cover. 4. Remove the exit tray with extender. The base assembly remains. 4-19 Repair information...
  • Page 62 4479-XXX 4-20 Service Manual...

  • Page 63: Locations And Connections

    4479-XXX 5. Locations and connections System board Connector Connector Description Approximate voltage (total number of pins) Carrier Transport Pins 1 and 2 – 29 V dc Motor Paper Feed Pins 1 and 2 – 29 V dc Motor Scanner Motor Pins 1,2,3,4 –...
  • Page 64 4479-XXX Service Manual...

  • Page 65: Preventive Maintenance

    4479-XXX 6. Preventive maintenance This chapter contains lubrication specifications. Follow these recommendations to prevent problems and maintain optimum performance. Lubrication specifications Lubricate only when parts are replaced or as needed, not on a scheduled basis. Use grease P/N 99A0394 to lubricate the following: •...
  • Page 66 4479-XXX Service Manual...

  • Page 67: Parts Catalog

    4479-XXX 7. Parts catalog How to use this parts catalog The following legend is used in the parts catalog: Asm- Part Units/ Units/ Description Index number mach • Asm-index: Identifies the assembly and the item in the diagram. For example, 3-1 indicates assembly 3 and item number 1. •...

  • Page 68: Assembly 1: Covers, Scanner, And Base

    4479-XXX Assembly 1: Covers, scanner, and base Service Manual...
  • Page 69 4479-XXX Assembly 1: Covers, scanner, and base Asm- Part Units/ Units/ Description Index number mach 56P3869 Support, paper - charcoal (001, A01) 56P3864 Module, scanner assembly - SBCS (001) 56P3865 Module, scanner assembly - DBCS (A01) 56P3863 Lid, scanner assembly (001, A01) 56P3882 Deflector, ASF guide with spring (001, A01)

  • Page 70: Assembly 2: Engine, Carrier, And Electronics

    4479-XXX Assembly 2: Engine, carrier, and electronics Service Manual...

  • Page 71: Index

    4479-XXX Assembly 2: Engine, carrier, and electronics Asm- Part Units/ Units/ Description Index number mach 56P3861 Board, system (001, A01) 21B0106 Cord, power USA/Canada/Peru (001, A01) 21G0315 Supply, power 15W universal (001, A01) 56P3860 Engine, print assembly (001, A01) 56P2577 Carrier, assembly with cables and belt (001, A01) 56P3880...
  • Page 72 4479-XXX Service Manual...
  • Page 73 4479-XXX Index lubrication specifications acronyms adjustments maintenance approach maintenance station 2-15 maintenance station problems 2-10 buttons Arrow -> paper feed 2-16 Black Copy paper feed problems 2-12 Cancel paper jam 2-12 Color Copy part number index Power parts catalog Scan covers, scanner, and base how to use print engine, carrier, and electronics...
  • Page 74 4479-XXX scanner lid scanner module assembly 4-10 scanner support system board 4-17 safety information scan and copy quality 2-20 scanner problems 2-11 service checks automatic sheet feeder 2-16 carrier assembly 2-14 carrier transport 2-13 CIS module assembly 2-14 control panel 2-17 encoder strip 2-13...

  • Page 75: Part Number Index

    4479-XXX Part number index Description Page 21B0101 Cord, power UK/Hong Kong (001, A01) ....21B0102 Cord, power Europe/Singapore/Chile (001, A01) ... 21B0103 Cord, power Argentina (001, A01) .
  • Page 76 4479-XXX Service Manual...

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