Hotline - Troubleshooting - RME Audio Hammerfall DSP System MADI User Manual

21. Hotline – Troubleshooting
The newest information can always be found on our website www.rme-audio.com, section Sup-
port, Macintosh OS.
Playback works, but record doesn't:
• Check that there is a valid signal at the input.
• Check whether the Hammerfall DSP has been selected as recording device in the audio
application.
• Check whether the sample frequency set in the audio application ('Recording properties' or
similar) matches the input signal.
• Check that cables/devices have not been connected in a closed loop. If so, set the system's
clock mode to Master.
Crackle during record or playback:
• Increase the number and size of buffers in the application.
• Try different cables to rule out any defects here.
• Use an external FireWire drive for the audio data. Internal SATA drives overload the system
bus in some Macs, thus disturb PCI audio.
The card and drivers have been installed correctly, but playback does not work:
• Is Hammerfall DSP listed in the System Profiler/PCI? (Vendor 10EE, Device ID 3FC6).
• Has Hammerfall DSP been selected as current playback device in the audio application?
User's Guide HDSP MADI © RME
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